VIADIALOG VS DIABOLOCOM · COMPARATIF
ViaDialog vs Genesys: Which solution should you choose to modernize your customer service?
ViaDialog deployed a telephonic callbot and a website chatbot, both powered by the content already online at le-zenith.com. The objective: resolve routine inquiries and seamlessly route to the existing line the moment a query falls outside the predefined scope.
Maîtriser la chaîne technologique
ViaDialog réunit logiciel, télécom et hébergement, avec une infrastructure exploitée en France. Une chaîne technologique maîtrisée de bout en bout.
Architecture télécom
Hébergement
Continuité de service
Intégrer l’IA aux interactions
Les deux plateformes intègrent des fonctions d’IA et d’automatisation. La comparaison se joue notamment sur les cas d’usage couverts : automatisation, assistance aux conseillers, transcription, résumé et analyse.
Automatisation
Agent augmenté
Analyse
S’intégrer à votre environnement
CRM, outils métier, bases de connaissances ou solutions tierces : l’écosystème d’intégrations et la capacité à connecter les briques existantes font partie des critères à comparer.
CRM
API & connecteurs
Outils métier
ViaFlow CCaaS Platform
ViaFlow CCaaS Platform
ViaFlow CCaaS Platform
Les fondamentaux sont couverts
Omnicanal · Appels sortants · IA conversationnelle · Agent Assist · Speech Analytics · Quality Monitoring · CRM & API
ViaDialog deployed a telephonic callbot and a website chatbot, both powered by the content already online at le-zenith.com. The objective: resolve routine inquiries and seamlessly route to the existing line the moment a query falls outside the predefined scope.
Callbot integrated into their customer contact center, on a third-party telephony platform.
30 M
Calls / year
+90 %
Calls / year
Reprendre vos parcours existants
Routage, SVI, scripts et intégrations sont audités pour identifier ce qui doit être repris ou simplifié.
02
Tailored for you if your support team is overwhelmed by repetitive questions and your FAQ or online help already exists but remains underutilized.
How does ViaSpeech differ from a traditional IVR?
The customer speaks naturally, without navigating touch-tone menus. ViaSpeech understands the intent within a few hundred milliseconds and processes the request, or routes it to an agent with full contextual details.
How long does it take to become fully operational?
A comprehensive POC can be deployed in 3 months: one and a half months for configuration, followed by one and a half months of live-environment testing and evaluation.
Where is the data hosted?
Hosted exclusively in France within data centers operated by ViaDialog, ensuring zero reliance on US cloud providers.
Does ViaSpeech integrate with our current systems?
Yes. ViaSpeech integrates with your CRM or ERP, and is compatible with both ViaDialog's omnichannel solution and third-party telephony platforms.
See ViaSpeech in action on your own calls
No commitment · Response within 24 business hours · Data hosted in France
