AI Callbot · French · Sovereign

Automate 94% of your calls without agent intervention.

ViaSpeech answers and understands natural language, eliminating touch-tone menus. It processes requests 24/7 or transfers to an agent with full context.

Speak with an expert · 15 min

4,7/5

based on 200+ reviews · Trusted by Société Générale

Tailored for you if your customer service department handles over 10,000 calls per month and your current IVR causes more frustration than resolution.

Tailored for you if your customer service department handles more than 10,000 calls per month and your current IVR frustrates rather than assists.

Call in progress · 00:14

"I would like to track my latest order"

Intent detected: order tracking (96%) → verification in progress…

"Your order will be delivered tomorrow before 12:00 PM."

24/7

Availability

÷2

Cost vs. Traditional IVR

97 %

Correct orientation

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

THE CHALLENGE

Is your IVR costly and failing to deliver value to your users?

THE CHALLENGE

Is your IVR costly and failing to deliver value to your users?

THE CHALLENGE

Is your IVR costly and failing to deliver value to your users?

Overly complex menus

The customer navigates through multiple IVR prompts—pressing 1, then 3, then 2—before reaching the correct department. Fifty percent of users abandon the call prior to connection.

Overly complex menus

The customer navigates through multiple IVR prompts—pressing 1, then 3, then 2—before reaching the correct department. Fifty percent of users abandon the call prior to connection.

Agents at maximum capacity

Your top-performing agents are repeating the same basic responses instead of resolving complex cases.

Closed during non-business hours

One in three customers calls outside of business hours. Currently, these inquiries go unanswered.

Closed during non-business hours

One in three customers calls outside of business hours. Currently, these inquiries go unanswered.

HOW IT WORKS

ViaSpeech delivers a frictionless 3-step caller experience

HOW IT WORKS

ViaSpeech delivers a frictionless 3-step caller experience

He picks up and understands

The customer speaks naturally. ViaSpeech identifies their request within a few hundred milliseconds, even in the presence of background noise.

He picks up and understands

The customer speaks naturally. ViaSpeech identifies their request within a few hundred milliseconds, even in the presence of background noise.

It verifies and responds

Connected to your CRM in real time, it accesses the customer profile and responds directly, without requiring an agent.

He escalates if necessary

Complex issue? Seamlessly escalate to an agent with the complete interaction history. The customer never has to repeat themselves.

He escalates if necessary

Complex issue? Seamlessly escalate to an agent with the complete interaction history. The customer never has to repeat themselves.

Would you like to see this in action on your own live calls?

CUSTOMER REVIEWS

What our clients are saying

CUSTOMER REVIEWS

What our clients are saying

We recently migrated from our legacy system to the ViaFlow omnichannel solution, and the experience has been a complete success. Updating the IVR for optimized customer routing has been a real asset. We are highly satisfied with the outcome and maintain our full confidence in ViaDialog after this latest seamless integration support!

Virginie B.

National Business Unit Director

Virginie B.

National Business Unit Director

Excellent relations both commercially and with the project teams. Dedicated technical teams and strong operational follow-up.
The deployment of the chatbot, callbot, and other solutions enables us to provide rapid responses to customers while allowing our teams to focus on inquiries that require greater attention.

Hélène D.

Director

Hélène D.

Director

The integration of ViaDialog solutions at Parc Astérix has driven a significant transformation in customer interaction management, delivering a +3 point increase in QoS.

David L.

Contact Center Manager

The integration of ViaDialog solutions at Parc Astérix has driven a significant transformation in customer interaction management, delivering a +3 point increase in QoS.

David L.

Contact Center Manager

A FEW USE CASES

A single callbot, multiple urgent issues resolved

A FEW USE CASES

A single callbot, multiple urgent issues resolved

A FEW USE CASES

A single callbot, multiple urgent issues resolved

IVR Replacement

Qualification and routing to the appropriate department, without touch-tone menus.

IVR Replacement

Qualification and routing to the appropriate department, without touch-tone menus.

Order or case tracking

Instant response directly from your CRM, without requiring agent intervention.

Appointment scheduling

Booking, modification, and cancellation, available 24/7.

Appointment scheduling

Booking, modification, and cancellation, available 24/7.

Call peak management

Automatically absorbs traffic spikes associated with an incident or event.

CASE STUDY

Société Générale runs ViaSpeech on 30 million calls per year

Callbot integrated into their customer contact center, on a third-party telephony platform.

30 M

Calls / year

117

Recognized intents

A call volume comparable to yours?

FREQUENTLY ASKED QUESTIONS

Frequently asked questions before launching

How does ViaSpeech differ from a traditional IVR?

The customer speaks naturally, without navigating touch-tone menus. ViaSpeech understands the intent within a few hundred milliseconds and processes the request, or routes it to an agent with full contextual details.

How long does it take to become fully operational?

A comprehensive POC can be deployed in 3 months: one and a half months for configuration, followed by one and a half months of live-environment testing and evaluation.

Where is the data hosted?

Hosted exclusively in France within data centers operated by ViaDialog, ensuring zero reliance on US cloud providers.

Does ViaSpeech integrate with our current systems?

Yes. ViaSpeech integrates with your CRM or ERP, and is compatible with both ViaDialog's omnichannel solution and third-party telephony platforms.

SHALL WE DISCUSS?

See ViaSpeech in action on your own calls

A tailored demonstration based on your call volume and industry, or a focused 15-minute consultation with an AI expert if you prefer to dive deeper first.

Discuss your requirements

No commitment · Response within 24 business hours · Data hosted in France