ViaSay · AI Chatbot · Sovereign

Resolve 80% of inquiries without agent intervention.

ViaSay understands your customers' inquiries in natural language, responds using your official content, and escalates to the appropriate agent with full context when necessary. A single chatbot for web, WhatsApp, and Messenger.

Speak with an expert · 15 min

4,7/5

based on 200+ reviews · over 350 ViaDialog clients

Tailored for you if your support team is overwhelmed by repetitive questions and your FAQ or online help already exists but remains underutilized.

ViaSay · Active Conversation

WhatsApp · Session #4821

I read

120 ms

"Hello, I am unable to log in to my client portal, I have forgotten my password"

Acknowledged

85 ms

Intent detected

Password Reset

Source content

FAQ · Article #217

I respond

680 ms

Secure link sent to marie.l@…

Case resolved — no agent intervention required

Total:

885 ms

No transfer required

80 %

Resolved without agent intervention

24/7

Availability

<1 s

Response time

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

THE CHALLENGE

Your agents are answering the same question 10 times over

THE CHALLENGE

Your agents are answering the same question 10 times over

THE CHALLENGE

Your agents are answering the same question 10 times over

Repetitive requests

Password resets, order status updates, and operating hours: these repetitive inquiries consistently saturate the support queue.

Repetitive requests

Password resets, order status updates, and operating hours: these repetitive inquiries consistently saturate the support queue.

Support closed, submissions accepted

Inquiries arrive 24/7. Your agents do not. Every night and weekend, the queue continues to accumulate.

Out-of-context escalation

When a customer finally reaches an agent, they are forced to repeat their entire issue from the beginning. This results in frustration for both parties.

Out-of-context escalation

When a customer finally reaches an agent, they are forced to repeat their entire issue from the beginning. This results in frustration for both parties.

HOW IT WORKS

From written messages to responses, without scripted button flows

HOW IT WORKS

From written messages to responses, without scripted button flows

The client enters text freely

No button-based menus. ViaSay detects user intent and key information directly from naturally written sentences.

The client enters text freely

No button-based menus. ViaSay detects user intent and key information directly from naturally written sentences.

The solution lies within your content

ViaSay retrieves the correct answer from your FAQ, online help, or documentation, and formulates it in natural language.

Transfer to an agent, with no repetition required

When the query exceeds its scope, ViaSay seamlessly escalates to a live agent, providing the complete conversation history.

Transfer to an agent, with no repetition required

When the query exceeds its scope, ViaSay seamlessly escalates to a live agent, providing the complete conversation history.

Would you like to see this in action on your own data streams?

CUSTOMER REVIEWS

What our clients are saying

CUSTOMER REVIEWS

What our clients are saying

We selected ViaSay for its ability to deliver flexible and efficient chatbot technology tailored to our business operations. Their agile approach, combined with their experience on similar sector projects and a clear understanding of our business and technical expectations, enabled seamless communication and an efficient deployment phase.

Pierrick L.

E-commerce Tools and Methods Manager

Pierrick L.

E-commerce Tools and Methods Manager

ViaSay enables us to streamline our customer journey by providing 24/7 assistance to help them find answers when they do not have the time to browse the entire website.

Fanny B.

Cross-Functional Project Manager

ViaSay enables us to streamline our customer journey by providing 24/7 assistance to help them find answers when they do not have the time to browse the entire website.

Fanny B.

Cross-Functional Project Manager

The ViaSay application is highly user-friendly, enabling users to build bots with complete autonomy. Furthermore, the ViaSay teams are extremely responsive and attentive.

Simon T.

Team Leader & Manager

The ViaSay application is highly user-friendly, enabling users to build bots with complete autonomy. Furthermore, the ViaSay teams are extremely responsive and attentive.

Simon T.

Team Leader & Manager

A FEW USE CASES

From a saturated channel to a first-level tier that absorbs the volume

A FEW USE CASES

From a saturated channel to a first-level tier that absorbs the volume

A FEW USE CASES

From a saturated channel to a first-level tier that absorbs the volume

24/7 First-Level Support

Password resets, order status, operating hours, and FAQs: resolved automatically without human intervention, 24/7.

24/7 First-Level Support

Password resets, order status, operating hours, and FAQs: resolved automatically without human intervention, 24/7.

Lead qualification

Collection of key qualification data prior to sales handoff, eliminating frictionless web forms.

Unified Multichannel

Web, WhatsApp, Messenger: the same chatbot, the same unified conversation history per contact.

Unified Multichannel

Web, WhatsApp, Messenger: the same chatbot, the same unified conversation history per contact.

Contextual escalation

The agent retrieves the reason for contact, collected information, and complete history, eliminating the need for client re-entry.

CASE STUDY · INGENIUM ANIMALIS

Ingenium Animalis, the operator of the national animal identification registry (I-CAD), has deployed ViaSay to handle routine user requests—such as change of ownership, or lost and stolen pet reports—24/7, without requiring agent intervention.

40M+

Animals registered in the I-CAD database

+40

Advisors supported

Do you already have an existing FAQ or help center in place?

FREQUENTLY ASKED QUESTIONS

Frequently asked questions before launching

What is ViaSay, and how does it differ from a button-based chatbot?

Unlike a scripted, button-based chatbot, visitors can write freely: ViaSay detects the user's intent, retrieves the answer from your official content, and formulates a response in natural language. Across the ViaDialog client base, 80% of inquiries are resolved without human intervention.

What is the deployment timeline for a ViaSay chatbot?

30-day POC within a defined scope (10 to 30 intents, one knowledge base, one channel). Standard production build: 30 to 60 days.

Across which channels can ViaSay be deployed?

Website, WhatsApp Business, Messenger, LiveChat, mobile app. The same chatbot operates across all channels with a unified conversation history per contact.

Is the chatbot capable of generating hallucinated or inaccurate responses?

No. ViaSay answers exclusively based on your official content (FAQs, knowledge base, documentation): no out-of-scope responses, automatic escalation for sensitive topics, and full traceability of all decisions.

SHALL WE DISCUSS?

See ViaSay in action on your own FAQ

A custom demo built on your existing knowledge base, or a direct 15-minute session with an expert if you prefer to dive deeper first.

Discuss your requirements

No commitment · Response within 24 business hours · Data hosted in France