Software Publisher · Telecom Operator · Cloud Provider · 100% Based in France

Enhance your customer service across all channels, cost-effectively.

ViaFlow unifies your contact center onto a single platform augmented by AI: driving agent efficiency, automating supervision, and enabling seamless scaling without the need for urgent recruitment.

Speak with an expert · 15 min

4,7/5

based on 200+ reviews · +10M interactions/month

Tailor-made for you if your customer service manages multiple channels (voice, email, chat...) and your current tools do not communicate with each other.

ViaFlow · Workstation

Marie L. — auto insurance file

VOICE

2 MINUTES AGO

"My claims file has not progressed…"

EMAIL

YESTERDAY, 5:04 PM

Expertise confirmation sent to marie.l@…

ASSIST

Suggested response: " Your expertise has been verified; the transfer is scheduled within 48 hours. "

50 %

Agent time saved

×2

Self-service requests

<6 mois

ROI

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

4,7/5

sur 200+ avis

+350 brands use ViaDialog to simplify their customer relationship.

THE CHALLENGE

Your channels operate in silos

THE CHALLENGE

Your channels operate in silos

THE CHALLENGE

Your channels operate in silos

Private channels

Emails are routed to one tool, chats to another, and phone calls remain siloed elsewhere. Consequently, agents lose the cohesive context of the customer journey.

Private channels

Emails are routed to one tool, chats to another, and phone calls remain siloed elsewhere. Consequently, agents lose the cohesive context of the customer journey.

Multi-tasking agents

Manually copying and pasting between multiple tools to resolve a single request significantly inflates processing times.

Blind management

Complete lack of visibility into your workflows. You only discover peak loads after they have already occurred.

Blind management

Complete lack of visibility into your workflows. You only discover peak loads after they have already occurred.

HOW IT WORKS

A single workstation, all channels, one real-time view

HOW IT WORKS

A single workstation, all channels, one real-time view

Everything is consolidated into a single platform

Voice, email, chat, SMS, and WhatsApp converge into a single queue, featuring the complete contact history.

Everything is consolidated into a single platform

Voice, email, chat, SMS, and WhatsApp converge into a single queue, featuring the complete contact history.

The agent operates from a single workstation

No more switching between tools. A single interface to respond, regardless of the originating channel.

The supervisor monitors and controls operations in real time

Real-time wallboards and KPIs (FCR, AHT, NPS) across all channels to anticipate peak periods.

The supervisor monitors and controls operations in real time

Real-time wallboards and KPIs (FCR, AHT, NPS) across all channels to anticipate peak periods.

Would you like to see this in action on your own data streams?

CUSTOMER REVIEWS

What our clients are saying

CUSTOMER REVIEWS

What our clients are saying

ViaFlow has enhanced customer service quality in two key areas. We have increased both team performance and productivity, as well as customer satisfaction.

Aurore Z.

Director of Customer Success

ViaFlow has enhanced customer service quality in two key areas. We have increased both team performance and productivity, as well as customer satisfaction.

Aurore Z.

Director of Customer Success

We felt a strong commitment from the entire team […] in the success of our project, as it was also ViaDialog's project.

Frédéric S.

Chief Digital Officer

We felt a strong commitment from the entire team […] in the success of our project, as it was also ViaDialog's project.

Frédéric S.

Chief Digital Officer

ViaDialog is highly attentive to our business needs; all new platform features deployed are promptly communicated to our teams, and supervisors are consistently supported to ensure the highest standards of customer relationship quality.

David L.

Contact Center Manager

David L.

Contact Center Manager

THE AI LEVERAGE

Not only for your clients, but also to drive your contact center operations

THE AI LEVERAGE

Not only for your clients, but also to drive your contact center operations

THE AI LEVERAGE

Not only for your clients, but also to drive your contact center operations

The agent interface represents only a fraction of ViaFlow's capabilities. On the administration and supervision side, AI handles the heavy lifting.

Agent Assist

Real-time suggestions and summaries provided during the interaction, eliminating the need for manual re-entry.

Agent Assist

Real-time suggestions and summaries provided during the interaction, eliminating the need for manual re-entry.

No-code welcome bot

Build your callbot to qualify and route calls directly from a web interface.

Automated Quality Monitoring

Every interaction evaluated and scored, eliminating the need for manual sampling.

Automated Quality Monitoring

Every interaction evaluated and scored, eliminating the need for manual sampling.

Sentiment analysis & alerting

The supervisor is alerted before the situation escalates.

A FEW USE CASES

A single platform, resolving multiple constraints

A FEW USE CASES

A single platform, resolving multiple constraints

A FEW USE CASES

A single platform, resolving multiple constraints

Unified Contact Center

Voice, email, chat, SMS, and WhatsApp integrated into a single agent interface.

Unified Contact Center

Voice, email, chat, SMS, and WhatsApp integrated into a single agent interface.

Number Portability

ViaDialog is an ARCEP-licensed operator, ensuring a seamless transition with zero service interruption.

30+ CRM integrations

Native integrations with Salesforce, Dynamics, Zendesk, HubSpot, and more.

30+ CRM integrations

Native integrations with Salesforce, Dynamics, Zendesk, HubSpot, and more.

Cloud, on-premise, or hybrid

Deployed according to your IT constraints, with zero technical compromise.

CASE STUDY

"Our objective was to manage all contact channels from a single platform, with the ability to integrate a bot to automate inquiries. ViaDialog provided us with granular analytics on our interactions and the expected automation capabilities."

IT Director · IRCEM

790K

Interactions / year

Consultants

A multichannel scope comparable to yours?

FREQUENTLY ASKED QUESTIONS

Frequently asked questions before launching

What is the deployment timeline for ViaFlow?

Initial go-live for a basic voice scope: 6 to 8 weeks. Full omnichannel deployment, including CRM integration and workflows: approximately 3 months.

Can we retain our existing phone numbers?

Yes. ViaDialog is an ARCEP-licensed telecom operator providing seamless number portability with zero service interruption. Enjoy a single point of contact for your software, telephony lines, and hosting.

Does ViaFlow integrate with our CRM?

Yes, over 30 native integrations (Salesforce, Microsoft Dynamics, Zendesk, HubSpot...), plus a comprehensive REST API for proprietary CRMs.

What is the platform's uptime and availability?

99.9% SLA, built on an architecture distributed across 3 datacenters in the Île-de-France region. ViaDialog has been ISO 22301 certified by AFNOR since 2018.

SHALL WE DISCUSS?

See ViaFlow in action on your own workflows

A tailored demonstration aligned with your channels and interaction volume, or a 15-minute briefing with an expert if you prefer to dive deeper beforehand.

Discuss your requirements

No commitment · Response within 24 business hours · Data hosted in France