Tailored for you if your contact center is already running on another solution and your quality control remains manual and partial — ViaBrain integrates seamlessly without the need for migration.
An evaluator reviews a sample of calls per agent each month. The remaining 95% are never analyzed.
An overlooked regulatory disclosure or a non-compliant term used: without comprehensive coverage, these issues can remain undetected for months.
Recurring pain points and patterns remain buried within thousands of hours of voice data that are never analyzed.
Automated drivers, sentiment, and summarization
Call summarization, detection of customer drivers, pain points, sentiment, and sales opportunities, without the need for manual scoring templates.
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Regulatory compliance
Automated detection of prohibited terms and missing mandatory disclosures, with immediate supervisor alerts.
Targeted Agent Coaching
Feedback based on actual, timestamped clips—no more generic, blind coaching.
300K
Calls / month
95 %
Accuracy
What is speech analytics and how does ViaBrain provide value?
Speech analytics automatically transcribes every call and extracts actionable insights: drivers, sentiment, pain points, compliance, and opportunities. ViaBrain covers 100% of your calls, whereas manual quality monitoring only samples 3% to 5%.
What is the accuracy level of the transcription?
+95% accuracy, featuring proprietary models that can be fine-tuned to your business-specific vocabulary (products, internal jargon, proper nouns). Proven in production: EDF, transcribing 300,000 calls per month.
How is GDPR compliance ensured?
ViaBrain automatically de-identifies personal data within both transcriptions and audio prior to any transfer to your analytics tools or BI systems. Over 40 categories of data coverage.
Does ViaBrain integrate with our existing contact center?
Yes. ViaBrain integrates with any third-party call recorder or CCaaS, either in real-time or through archive ingestion. You do not need to change your telephony system to use it.
