ALTERNATIVE À ODIGO
ViaDialog vs Genesys: Which solution should you choose to modernize your customer service?
Automate recurring requests, direct your customers to the right channel, and offer personalized service 24/7 with our sovereign AI, finely tuned for e-commerce.
Automate recurring requests, direct your customers to the right channel, and offer personalized service 24/7 with our sovereign AI, finely tuned for e-commerce.
Éditeur, opérateur télécom et hébergeur
IA vocale développée en propre
Données hébergées en France
SaaS, hybride ou on-premise
Plus de couches maîtrisées directement
Éditeur, opérateur télécom, hébergeur et concepteur de ses moteurs d'IA vocale.
Moins d'intermédiaires, un seul interlocuteur.
IA vocale développée en propre
Reconnaissance vocale, synthèse vocale et traitement du langage conçus par ViaDialog.
Des modèles adaptés à votre vocabulaire métier.
Infrastructure française maîtrisée
Serveurs détenus en propre, hébergés et exploités en France. Certification ISO 22301.
Aucun transfert de données hors UE.
Déploiement flexible
SaaS, hybride ou on-premise, selon votre architecture et vos contraintes.
Adapté aux SI complexes et secteurs régulés.
Odigo
ViaDialog
ViaDialog vs Genesys: Which solution should you choose to modernize your customer service?
Automate recurring requests, direct your customers to the right channel, and offer personalized service 24/7 with our sovereign AI, finely tuned for e-commerce.
Plateforme multicanale
Ouverture API
Téléphonie intégrée
Réactivité des équipes
Callbot integrated into their customer contact center, on a third-party telephony platform.
Callbot integrated into their customer contact center, on a third-party telephony platform.
Callbot integrated into their customer contact center, on a third-party telephony platform.
Software publisher, telecom operator, and proprietary infrastructure owner
ViaFlow CCaaS Platform
S'appuie sur des fournisseurs STT/TTS
CCaaS Platform (Genesys Cloud CX)
ViaFlow CCaaS Platform
CCaaS Platform (Genesys Cloud CX)
CCaaS Platform (Genesys Cloud CX)
CCaaS Platform (Genesys Cloud CX)
CCaaS Platform (Genesys Cloud CX)
CCaaS Platform (Genesys Cloud CX)
ViaFlow CCaaS Platform
CCaaS Platform (Genesys Cloud CX)
ViaFlow CCaaS Platform
CCaaS Platform (Genesys Cloud CX)
ViaFlow CCaaS Platform
Forte implantation internationale et très grands
environnements, jusqu'à 50 000+ utilisateurs
CCaaS Platform (Genesys Cloud CX)
CCaaS Platform (Genesys Cloud CX)
ViaDialog deployed a telephonic callbot and a website chatbot, both powered by the content already online at le-zenith.com. The objective: resolve routine inquiries and seamlessly route to the existing line the moment a query falls outside the predefined scope.
ViaDialog deployed a telephonic callbot and a website chatbot, both powered by the content already online at le-zenith.com. The objective: resolve routine inquiries and seamlessly route to the existing line the moment a query falls outside the predefined scope.
Télécom
Opérateur ARCEP
IA
Moteurs vocaux et modèles
Infrastructure
Hébergement et exploitation en France
SOCIÉTÉ GÉNÉRALE
Callbot integrated into their customer contact center, on a third-party telephony platform.
30 M
Transcription Accuracy
117
Processed audio / hour
Callbot integrated into their customer contact center, on a third-party telephony platform.
MIGRATION
1
Environnement actuel
Votre plateforme, vos numéros, vos intégrations
2
Première brique ViaDialog
Par exemple un callbot en façade
3
Extension progressive
Selon vos priorités et votre rythme
Automate recurring requests, direct your customers to the right channel, and offer personalized service 24/7 with our sovereign AI, finely tuned for e-commerce.
How does ViaSpeech differ from a traditional IVR?
The customer speaks naturally, without navigating touch-tone menus. ViaSpeech understands the intent within a few hundred milliseconds and processes the request, or routes it to an agent with full contextual details.
How long does it take to become fully operational?
A comprehensive POC can be deployed in 3 months: one and a half months for configuration, followed by one and a half months of live-environment testing and evaluation.
Where is the data hosted?
Hosted exclusively in France within data centers operated by ViaDialog, ensuring zero reliance on US cloud providers.
Does ViaSpeech integrate with our current systems?
Yes. ViaSpeech integrates with your CRM or ERP, and is compatible with both ViaDialog's omnichannel solution and third-party telephony platforms.
Does ViaSpeech integrate with our current systems?
Yes. ViaSpeech integrates with your CRM or ERP, and is compatible with both ViaDialog's omnichannel solution and third-party telephony platforms.