Case Study · Culture & Events
Post-implementation, initial assessment
Le Zénith Paris - La Villette automates the reception of 700,000 spectators per year with ViaDialog. From the very first days, the callbot absorbed nearly half of the calls received at the switchboard.
01. LE DEFI
Le Zénith Paris - La Villette hosts nearly 700,000 spectators annually across approximately 160 events. This represents a significant volume of potential inquiries to the switchboard, most frequently concerning routine questions.
The same inquiries recur consistently—concerning upcoming show dates, PRM accessibility, and scheduling—consuming valuable time that should be allocated to high-value inquiries, such as venue bookings. If your venue operates at a similar pace, this scenario will undoubtedly resonate with you.
70%
the majority of inquiries to the main switchboard concern a handful of common topics: upcoming shows, PRM accessibility, and opening hours
ViaDialog deployed a telephonic callbot and a website chatbot, both powered by the content already online at le-zenith.com. The objective: resolve routine inquiries and seamlessly route to the existing line the moment a query falls outside the predefined scope.
VIASPEECH
Voicebot
Answers the phone, understands natural language inquiries, and directly addresses the most frequently asked questions—including show information, directions, and hours of operation.
VIASAY
Digital Chatbot
Automates the same requests on the website side, complementing the phone channel. Deployment currently in progress.
No platform integration required. As soon as a request falls outside the defined scope (room booking, for example), the call is seamlessly transferred directly to the existing customer service number. No reorganization required, and no new tools for the current team to learn.
calls resolved autonomously, without human intervention
98%
24/7
0
Commissioned in June 2026, the system is still in its early stages. The knowledge base is expanding week after week, the chatbot is steadily scaling up on the digital channel, and the ViaDialog quality team is continuously analyzing interactions. The share of inquiries resolved autonomously is projected to increase.
"The callbot handles routine inquiries, allowing us to focus on high-value interactions that require personal assistance."
Mathis Collin, Chargé d’accueil et de partenariats, Zénith Paris - La Villette
01
French digital sovereignty
Data and infrastructure hosted in France, with zero dependency on US platforms.
02
A single point of contact
A software publisher, telecom operator, and data host combined within a single provider.
03
Rapid deployment
Deployed on top of your existing setup, requiring no heavy platform integration or team reorganization.
Does your venue handle thousands of calls with a lean team?
Let's discuss the volume of inquiries a callbot can handle within the first few weeks.