4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationship.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationship.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationship.
Give a voice to your customer relationship with conversational AI
Give a voice to your customer relationship with conversational AI
Give a voice to your customer relationship with conversational AI
Manage large-scale calls
Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.
Manage large-scale calls
Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.
Manage large-scale calls
Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.
Improve customer relationship management (CRM) through accurate tracking of requests.
Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.
Improve customer relationship management (CRM) through accurate tracking of requests.
Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.
Improve customer relationship management (CRM) through accurate tracking of requests.
Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.
Deploy an intelligent callbot
Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.
Deploy an intelligent callbot
Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.
Deploy an intelligent callbot
Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.
Create customized dialogues
Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.
Create customized dialogues
Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.
Create customized dialogues
Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.
Continuously improve your interactions
Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.
Continuously improve your interactions
Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.
Continuously improve your interactions
Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.
A transcription designed for your field realities
Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.
Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.
Why choose SpeechAI?
Optimized STT engine
Constant precision
Keywords, silences, hesitations
100% usable data
A transcription designed for your field realities
Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.
Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.
Why choose SpeechAI?
Optimized STT engine
Constant precision
Keywords, silences, hesitations
100% usable data
A transcription designed for your field realities
Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.
Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.
Why choose SpeechAI?
Optimized STT engine
Constant precision
Keywords, silences, hesitations
100% usable data
Give intelligence to your conversations
ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.
It is a layer of conversational intelligence that transforms a voice stream into a source of business value.
The advantages of our conversational AI solution:
Structured summary
Identification of intent
Emotion detection
Compatible AI co-drivers
Give intelligence to your conversations
ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.
It is a layer of conversational intelligence that transforms a voice stream into a source of business value.
The advantages of our conversational AI solution:
Structured summary
Identification of intent
Emotion detection
Compatible AI co-drivers
Give intelligence to your conversations
ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.
It is a layer of conversational intelligence that transforms a voice stream into a source of business value.
The advantages of our conversational AI solution:
Structured summary
Identification of intent
Emotion detection
Compatible AI co-drivers
Benefit from the power of our sovereign AIs
Benefit from the power of our sovereign AIs
TTS (Text-to-Speech)
High-quality text-to-speech synthesis to convert text into speech. Supports multiple languages and custom voices.
Generative AI
Enhance bot learning with sovereign generative AI. Smarter bots through a nuanced understanding of intents, varied responses, and precise entity recognition.
STT (Speech-to-Text)
Accurate transcription of speeches into text. Identification of named entities (people, organizations, places, etc.). Sentiment analysis to evaluate the emotions expressed in the speech.
Summary
Automatic summarization for long documents or conversations. Extraction of key points and essential information.
Design interface
User-friendly interface allowing interactions in natural language. Contextual understanding for tailored and precise responses.
API-first platform
API-driven design for easy and flexible integration with other systems. Comprehensive documentation and support for developers.
TTS (Text-to-Speech)
High-quality text-to-speech synthesis. Supporting multiple languages and customizable voices.
Generative AI
Boost the learning of bots with sovereign generative AI. Smarter bots thanks to a fine understanding of intentions, varied responses, and precise recognition of entities.
TTS (Text-to-Speech)
High-quality text-to-speech synthesis. Supporting multiple languages and customizable voices.
Generative AI
Boost the learning of bots with sovereign generative AI. Smarter bots thanks to a fine understanding of intentions, varied responses, and precise recognition of entities.
STT (Speech-to-Text)
Accurate transcription of speeches into text. Identification of named entities (people, organizations, places, etc.). Sentiment analysis to assess the emotions expressed in the speech.
Summary
Generation of automatic summaries for long documents or conversations. Extraction of key points and essential information.
STT (Speech-to-Text)
Accurate transcription of speeches into text. Identification of named entities (people, organizations, places, etc.). Sentiment analysis to assess the emotions expressed in the speech.
Summary
Generation of automatic summaries for long documents or conversations. Extraction of key points and essential information.
Design interface
User-friendly interface allowing interactions in natural language. Contextual understanding for tailored and precise responses.
API-first platform
API-driven design for easy and flexible integration with other systems. Comprehensive documentation and support for developers.
Design interface
User-friendly interface allowing interactions in natural language. Contextual understanding for tailored and precise responses.
API-first platform
API-driven design for easy and flexible integration with other systems. Comprehensive documentation and support for developers.
What ViaSpeech can do for you
What ViaSpeech can do for you
+96%
Recognition of call words
+96%
Recognition of call words
+15%
Automatically processed calls
+15%
Automatically processed calls
-80%
A rerouting
-80%
A rerouting
Contact Center Director
David Lunel
A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.
Contact Center Director
David Lunel
A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.
xK
Thousands of simultaneous calls
xK
Thousands of simultaneous calls
A sovereign technology at the heart of Brittany
A sovereign technology at the heart of Brittany
A sovereign technology at the heart of Brittany
01.
Security and performance
Enjoy a secure and high-performance infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
02.
Local innovation
03.
Strategic independence
04.
Support and assistance
01.
Security and performance
Enjoy a secure and high-performance infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
02.
Local innovation
03.
Strategic independence
04.
Support and assistance
Security and performance
Enjoy a secure and highly performant infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
Security and performance
Enjoy a secure and highly performant infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
Local innovation
Our AI Lab, based in Brittany, is dedicated to technological innovation. We create cutting-edge solutions that meet the specific needs of your business while remaining independent of foreign technologies.
Local innovation
Our AI Lab, based in Brittany, is dedicated to technological innovation. We create cutting-edge solutions that meet the specific needs of your business while remaining independent of foreign technologies.
Strategic independence
Ensure strategic independence by using our sovereign technologies. Avoid dependencies on foreign suppliers and have full control over your technological infrastructure.
Strategic independence
Ensure strategic independence by using our sovereign technologies. Avoid dependencies on foreign suppliers and have full control over your technological infrastructure.
Support and assistance
Benefit from support by a team of PhDs and data scientists to ensure optimal implementation and maximized use of our AI solutions. Rethink your interactions, offer an exceptional customer experience, transform your interactions into opportunities.
Support and assistance
Benefit from support by a team of PhDs and data scientists to ensure optimal implementation and maximized use of our AI solutions. Rethink your interactions, offer an exceptional customer experience, transform your interactions into opportunities.
Your conversational assistant in natural language
Your conversational assistant in natural language
Your conversational assistant in natural language
01.
Listen
Active listening, powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, every interaction begins with intelligent and proactive listening.
02.
Understand
03.
Reply
01.
Listen
Active listening, powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, every interaction begins with intelligent and proactive listening.
02.
Understand
03.
Reply
Listen
Active listening powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, each interaction begins with smart and proactive listening.
Listen
Active listening powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, each interaction begins with smart and proactive listening.
Understand
Beyond words: understanding intention. Through natural language processing (NLP), our AI comprehends even implicit requests, detects emotions, and adapts its responses. It analyzes the user's intentions in real time to respond smoothly and appropriately.
Understand
Beyond words: understanding intention. Through natural language processing (NLP), our AI comprehends even implicit requests, detects emotions, and adapts its responses. It analyzes the user's intentions in real time to respond smoothly and appropriately.
Reply
Useful, natural, and instant answers. The AI does not just respond: it acts. It provides solutions, automates simple actions, intelligently redirects to the right contacts when necessary, and continuously learns to adapt to each business context.
Reply
Useful, natural, and instant answers. The AI does not just respond: it acts. It provides solutions, automates simple actions, intelligently redirects to the right contacts when necessary, and continuously learns to adapt to each business context.
Easily interface conversational AI with your existing solutions
Accompany your teams by integrating ViaSpeech with the main telephony platforms (MRCP, GCP, Websocket) to centralize all customer interactions in real-time, whether they are calls, emails, messages, or social media.
Optimize the customer experience and the performance of your teams with a sovereign conversational and voice AI designed to automate, streamline, and personalize each interaction across all your communication channels.
Native connection
Connect natively to the main call center telephony platforms via MRCP, GCP, and Websocket.
Intelligent customer journeys
Use our specialized tools to create effective customer journeys and maximize the recognition of call patterns with our NLP/NLU suite.
Expert support
Leverage our project management expertise for ongoing support, ensuring adherence to deadlines and budgets.
Your projects are structured and supported by our teams
Collection
Recording user requests & standardized transcriptions
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
Optimization
Continuous improvement of acoustic models and call analysis
KPI
Real-time performance indicators via back-office
Deployment
Cloud and On-Premise Solution
Our clients speak about us
IRCEM
Frederic S.
We felt a commitment from the whole team towards the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and supervisors are always supported with respect to the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We sensed the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while maintaining the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain in efficiency and comfort!
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain in efficiency and comfort!
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its implementation.
Partélios
Meryam T.
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are frequent, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are frequent, they shorten them.
Frequently Asked Questions
Can I evaluate the ViaSpeech conversational voice AI solution?
+Yes, you can test ViaDialog products for free with our demo versions. They allow you to explore the basic features. Take advantage of this opportunity to discover how ViaDialog can meet your needs effectively and professionally.
How to know if the voice and generative artificial intelligence solution ViaSpeech is the right solution?
+If you are in charge of customer service, we are likely to have relevant solutions, even for your most specific needs. Feel free to consult with one of our product specialists to discuss your project and see our solutions in action.
Do you offer specific pricing for small businesses?
+Viadialog adapts to your needs, no matter the size of your business.
Do you offer subscriptions or annual contracts?
+Yes, we offer annual contracts. With an annual contract, you benefit from continuous access to our platform and optimized rates, providing a convenient and advantageous solution for managing your contact centers. Contact us directly to discuss the details of our annual contracts and discover the specific benefits they can offer you.
Do you offer preferential rates for integration partners?
+Yes, we offer preferential rates for partners. Please contact us directly to discuss your needs, and we will be happy to provide you with information about our advantageous rates and the conditions tailored to your business.
Transformez votre relation client avec Viadialog.
70% de résolution au 1er contact
40% de réduction de temps de traitement
+30% de satisfaction client
Conforme RGPD & certifié ISO 22301
Basé en France, opérateur déclaré ARCEP
4.7/5 on +200 reviews
Parler à un expert ViaDialog
Obtenez des réponses concrètes pour transformer votre relation client.
🔒 Your data is safe. GDPR compliant, never shared.
Transformez votre relation client avec Viadialog.
70% de résolution au 1er contact
40% de réduction de temps de traitement
+30% de satisfaction client
Conforme RGPD & certifié ISO 22301
Basé en France, opérateur déclaré ARCEP
4.7/5 on +200 reviews
Parler à un expert ViaDialog
Obtenez des réponses concrètes pour transformer votre relation client.
🔒 Your data is safe. GDPR compliant, never shared.
Transformez votre relation client avec Viadialog.
70% de résolution au 1er contact
40% de réduction de temps de traitement
+30% de satisfaction client
Conforme RGPD & certifié ISO 22301
Basé en France, opérateur déclaré ARCEP
4.7/5 on +200 reviews
Parler à un expert ViaDialog
Obtenez des réponses concrètes pour transformer votre relation client.
🔒 Your data is safe. GDPR compliant, never shared.
