Conversational & voice AI: ViaSpeech

Modernize your customer reception through natural language.

Eliminate routing errors, unnecessary bounces, and misunderstanding of needs.

Reduced waiting time

Better treatment by your agents

Real-time knowledge of calling patterns

DESIGNED
AND HOSTED
IN FRANCE

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Modernize your customer reception through natural language.

Eliminate routing errors, unnecessary bounces, and misunderstanding of needs.

Reduced waiting time

Better treatment by your agents

Real-time knowledge of calling patterns

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
GDPR logo
Conversational AI

Modernize your customer reception through natural language.

Eliminate routing errors, unnecessary bounces, and misunderstanding of needs.

Reduced waiting time

Better treatment by your agents

Real-time knowledge of calling patterns

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
GDPR logo
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

+350 brands use ViaDialog to simplify their customer relationship.

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

+350 brands use ViaDialog to simplify their customer relationship.

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

+350 brands use ViaDialog to simplify their customer relationship.

Give a voice to your customer relationship with conversational AI

Give a voice to your customer relationship with conversational AI

Give a voice to your customer relationship with conversational AI

Manage large-scale calls

Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.

ai assistant
Manage large-scale calls

Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.

ai assistant
Manage large-scale calls

Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.

ai assistant
Improve customer relationship management (CRM) through accurate tracking of requests.

Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.

transcription appels
Improve customer relationship management (CRM) through accurate tracking of requests.

Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.

transcription appels
Improve customer relationship management (CRM) through accurate tracking of requests.

Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.

transcription appels
Deploy an intelligent callbot

Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.

analyse tableau
Deploy an intelligent callbot

Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.

analyse tableau
Deploy an intelligent callbot

Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.

analyse tableau
Create customized dialogues

Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.

segmentation taches
Create customized dialogues

Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.

segmentation taches
Create customized dialogues

Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.

segmentation taches
Continuously improve your interactions

Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.

amelioration continue
Continuously improve your interactions

Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.

amelioration continue
Continuously improve your interactions

Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.

amelioration continue

A transcription designed for your field realities

Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.

Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.

Why choose SpeechAI?

Optimized STT engine

Constant precision

Keywords, silences, hesitations

100% usable data

A transcription designed for your field realities

Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.

Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.

Why choose SpeechAI?

Optimized STT engine

Constant precision

Keywords, silences, hesitations

100% usable data

A transcription designed for your field realities

Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.

Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.

Why choose SpeechAI?

Optimized STT engine

Constant precision

Keywords, silences, hesitations

100% usable data

Give intelligence to your conversations

ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.

It is a layer of conversational intelligence that transforms a voice stream into a source of business value.

The advantages of our conversational AI solution:

Structured summary

Identification of intent

Emotion detection

Compatible AI co-drivers

Give intelligence to your conversations

ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.

It is a layer of conversational intelligence that transforms a voice stream into a source of business value.

The advantages of our conversational AI solution:

Structured summary

Identification of intent

Emotion detection

Compatible AI co-drivers

Give intelligence to your conversations

ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.

It is a layer of conversational intelligence that transforms a voice stream into a source of business value.

The advantages of our conversational AI solution:

Structured summary

Identification of intent

Emotion detection

Compatible AI co-drivers

Benefit from the power of our sovereign AIs

Benefit from the power of our sovereign AIs

  • tts
    TTS (Text-to-Speech)

    High-quality text-to-speech synthesis to convert text into speech. Supports multiple languages and custom voices.

  • ia generative
    Generative AI

    Enhance bot learning with sovereign generative AI. Smarter bots through a nuanced understanding of intents, varied responses, and precise entity recognition.

  • stt
    STT (Speech-to-Text)

    Accurate transcription of speeches into text. Identification of named entities (people, organizations, places, etc.). Sentiment analysis to evaluate the emotions expressed in the speech.

  • resume
    Summary

    Automatic summarization for long documents or conversations. Extraction of key points and essential information.

  • interface conception
    Design interface

    User-friendly interface allowing interactions in natural language. Contextual understanding for tailored and precise responses.

  • plateforme api
    API-first platform

    API-driven design for easy and flexible integration with other systems. Comprehensive documentation and support for developers.

  • tts
    TTS (Text-to-Speech)

    High-quality text-to-speech synthesis. Supporting multiple languages and customizable voices.

  • ia generative
    Generative AI

    Boost the learning of bots with sovereign generative AI. Smarter bots thanks to a fine understanding of intentions, varied responses, and precise recognition of entities.

  • tts
    TTS (Text-to-Speech)

    High-quality text-to-speech synthesis. Supporting multiple languages and customizable voices.

  • ia generative
    Generative AI

    Boost the learning of bots with sovereign generative AI. Smarter bots thanks to a fine understanding of intentions, varied responses, and precise recognition of entities.

  • stt
    STT (Speech-to-Text)

    Accurate transcription of speeches into text. Identification of named entities (people, organizations, places, etc.). Sentiment analysis to assess the emotions expressed in the speech.

  • resume
    Summary

    Generation of automatic summaries for long documents or conversations. Extraction of key points and essential information.

  • stt
    STT (Speech-to-Text)

    Accurate transcription of speeches into text. Identification of named entities (people, organizations, places, etc.). Sentiment analysis to assess the emotions expressed in the speech.

  • resume
    Summary

    Generation of automatic summaries for long documents or conversations. Extraction of key points and essential information.

  • interface conception
    Design interface

    User-friendly interface allowing interactions in natural language. Contextual understanding for tailored and precise responses.

  • plateforme api
    API-first platform

    API-driven design for easy and flexible integration with other systems. Comprehensive documentation and support for developers.

  • interface conception
    Design interface

    User-friendly interface allowing interactions in natural language. Contextual understanding for tailored and precise responses.

  • plateforme api
    API-first platform

    API-driven design for easy and flexible integration with other systems. Comprehensive documentation and support for developers.

What ViaSpeech can do for you

What ViaSpeech can do for you

+96%

Recognition of call words

+96%

Recognition of call words

+15%

Automatically processed calls

+15%

Automatically processed calls

-80%

A rerouting

-80%

A rerouting

Contact Center Director

David Lunel

A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.

Contact Center Director

David Lunel

A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.

xK

Thousands of simultaneous calls

xK

Thousands of simultaneous calls

A sovereign technology at the heart of Brittany

A sovereign technology at the heart of Brittany

A sovereign technology at the heart of Brittany

01.

Security and performance

Enjoy a secure and high-performance infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

02.

Local innovation

03.

Strategic independence

04.

Support and assistance

01.

Security and performance

Enjoy a secure and high-performance infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

02.

Local innovation

03.

Strategic independence

04.

Support and assistance

Security and performance

Enjoy a secure and highly performant infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

Security and performance

Enjoy a secure and highly performant infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

Local innovation

Our AI Lab, based in Brittany, is dedicated to technological innovation. We create cutting-edge solutions that meet the specific needs of your business while remaining independent of foreign technologies.

Local innovation

Our AI Lab, based in Brittany, is dedicated to technological innovation. We create cutting-edge solutions that meet the specific needs of your business while remaining independent of foreign technologies.

Strategic independence

Ensure strategic independence by using our sovereign technologies. Avoid dependencies on foreign suppliers and have full control over your technological infrastructure.

Strategic independence

Ensure strategic independence by using our sovereign technologies. Avoid dependencies on foreign suppliers and have full control over your technological infrastructure.

Support and assistance

Benefit from support by a team of PhDs and data scientists to ensure optimal implementation and maximized use of our AI solutions. Rethink your interactions, offer an exceptional customer experience, transform your interactions into opportunities.

Support and assistance

Benefit from support by a team of PhDs and data scientists to ensure optimal implementation and maximized use of our AI solutions. Rethink your interactions, offer an exceptional customer experience, transform your interactions into opportunities.

Your conversational assistant in natural language

Your conversational assistant in natural language

Your conversational assistant in natural language

01.

Listen

Active listening, powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, every interaction begins with intelligent and proactive listening.

02.

Understand

03.

Reply

01.

Listen

Active listening, powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, every interaction begins with intelligent and proactive listening.

02.

Understand

03.

Reply

Listen

Active listening powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, each interaction begins with smart and proactive listening.

Listen

Active listening powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, each interaction begins with smart and proactive listening.

Understand

Beyond words: understanding intention. Through natural language processing (NLP), our AI comprehends even implicit requests, detects emotions, and adapts its responses. It analyzes the user's intentions in real time to respond smoothly and appropriately.

Understand

Beyond words: understanding intention. Through natural language processing (NLP), our AI comprehends even implicit requests, detects emotions, and adapts its responses. It analyzes the user's intentions in real time to respond smoothly and appropriately.

Reply

Useful, natural, and instant answers. The AI does not just respond: it acts. It provides solutions, automates simple actions, intelligently redirects to the right contacts when necessary, and continuously learns to adapt to each business context.

Reply

Useful, natural, and instant answers. The AI does not just respond: it acts. It provides solutions, automates simple actions, intelligently redirects to the right contacts when necessary, and continuously learns to adapt to each business context.

Easily interface conversational AI with your existing solutions

Accompany your teams by integrating ViaSpeech with the main telephony platforms (MRCP, GCP, Websocket) to centralize all customer interactions in real-time, whether they are calls, emails, messages, or social media.

Optimize the customer experience and the performance of your teams with a sovereign conversational and voice AI designed to automate, streamline, and personalize each interaction across all your communication channels.

Native connection

Connect natively to the main call center telephony platforms via MRCP, GCP, and Websocket.

viaspeech collecte card
viaspeech collecte card

Intelligent customer journeys

Use our specialized tools to create effective customer journeys and maximize the recognition of call patterns with our NLP/NLU suite.

viaspeech collecte card
viaspeech collecte card

Expert support

Leverage our project management expertise for ongoing support, ensuring adherence to deadlines and budgets.

viaspeech collecte card
viaspeech collecte card

Your projects are structured and supported by our teams

  • Collection

    Recording user requests & standardized transcriptions

  • viaspeech collecte card

    Skill

    Deployment and knowledge transfer

  • viaspeech collecte card

    Advice

    Professional services and performance tracking analysis

  • viaspeech collecte card

    Optimization

    Continuous improvement of acoustic models and call analysis

  • viaspeech collecte card

    KPI

    Real-time performance indicators via back-office

  • viaspeech collecte card

    Deployment

    Cloud and On-Premise Solution

Our clients speak about us

IRCEM

Frederic S.

We felt a commitment from the whole team towards the success of our project, as it was also ViaDialog's project.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Parc Astérix

David L.

ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and supervisors are always supported with respect to the quality of the customer relationship.

Sodexo Live

Dominique C.

The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.

Lyon Aéroport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

Idéha

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.

Travelski

Aurore Z.

ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.

Partélios

Meryam T.

ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production.

Elogie Siemp

Mathilde B.

Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.

Our clients speak about us

IRCEM

Frédéric S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

IRCEM

Frédéric S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Parc Astérix

David L.

ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.

Parc Astérix

David L.

ViaDialog is truly attentive to our needs; all new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.

Sodexo Live

Dominique C.

The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain in efficiency and comfort!

Sodexo Live

Dominique C.

The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain in efficiency and comfort!

Lyon Aéroport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

Lyon Aéroport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

Idéha

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.

Idéha

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.

Travelski

Aurore Z.

ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.

Travelski

Aurore Z.

ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.

Partélios

Meryam T.

ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its implementation.

Partélios

Meryam T.

ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its implementation.

Elogie Siemp

Mathilde B.

Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are frequent, they shorten them.

Elogie Siemp

Mathilde B.

Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are frequent, they shorten them.

Frequently Asked Questions

Can I evaluate the ViaSpeech conversational voice AI solution?

+

Yes, you can test ViaDialog products for free with our demo versions. They allow you to explore the basic features. Take advantage of this opportunity to discover how ViaDialog can meet your needs effectively and professionally.

How to know if the voice and generative artificial intelligence solution ViaSpeech is the right solution?

+

If you are in charge of customer service, we are likely to have relevant solutions, even for your most specific needs. Feel free to consult with one of our product specialists to discuss your project and see our solutions in action.

Do you offer specific pricing for small businesses?

+

Viadialog adapts to your needs, no matter the size of your business.

Do you offer subscriptions or annual contracts?

+

Yes, we offer annual contracts. With an annual contract, you benefit from continuous access to our platform and optimized rates, providing a convenient and advantageous solution for managing your contact centers. Contact us directly to discuss the details of our annual contracts and discover the specific benefits they can offer you.

Do you offer preferential rates for integration partners?

+

Yes, we offer preferential rates for partners. Please contact us directly to discuss your needs, and we will be happy to provide you with information about our advantageous rates and the conditions tailored to your business.

Improve your customer relationship

Ready to revolutionize your phone reception?

Improve your customer relationship

Ready to revolutionize your phone reception?

Improve your customer relationship

Ready to revolutionize your phone reception?

Chat with an expert and get personalized answers to your questions.

20 years of expertise

Compliant with GDPR and Certified ISO 22301

Billions of interactions managed per year

AI Lab based in France

Declared ARCEP operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our team of experts.

Leave us your contact details and enjoy a quick response from our dedicated team.

🔒 Your data is safe. GDPR compliant, never shared.

Chat with an expert and get personalized answers to your questions.

20 years of expertise

Compliant with GDPR and Certified ISO 22301

Billions of interactions managed per year

AI Lab based in France

Declared ARCEP operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our team of experts.

Leave us your contact details and enjoy a quick response from our dedicated team.

🔒 Your data is safe. GDPR compliant, never shared.

Chat with an expert and get personalized answers to your questions.

20 years of expertise

Compliant with GDPR and Certified ISO 22301

Billions of interactions managed per year

AI Lab based in France

Declared ARCEP operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our team of experts.

Leave us your contact details and enjoy a quick response from our dedicated team.

🔒 Your data is safe. GDPR compliant, never shared.

Learn more

Learn more

Learn more

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