4.7/5 on +200 reviews
150+ companies delight customers with Viadialog
4.7/5 on +200 reviews
150+ companies delight customers with Viadialog
4.7/5 on +200 reviews
150+ companies delight customers with Viadialog
Take advantage of native omnichannel for your customer service
A platform that natively integrates all customer relationship channels: voice, video, live chat, email, SMS, WhatsApp, Messenger.
Provide your customers with a consistent and seamless experience.
ViaFlow can be quickly deployed on-site, online, or both, to perfectly adapt to the operations of your organization.
Take advantage of native omnichannel for your customer service
A platform that natively integrates all customer relationship channels: voice, video, live chat, email, SMS, WhatsApp, Messenger.
Provide your customers with a consistent and seamless experience.
ViaFlow can be quickly deployed on-site, online, or both, to perfectly adapt to the operations of your organization.
Take advantage of native omnichannel for your customer service
A platform that natively integrates all customer relationship channels: voice, video, live chat, email, SMS, WhatsApp, Messenger.
Provide your customers with a consistent and seamless experience.
ViaFlow can be quickly deployed on-site, online, or both, to perfectly adapt to the operations of your organization.
AI at the service of your agents & your clients
An intelligent platform: integration of our voice and text AI technologies (ASR, TTS, NLP & NLU) or choose our ViaFlow or ViaEngine solutions.
Automation of agent workflows (data entry assistance, dialogue automation…) allowing them to be relieved of redundant tasks.
Improvement of the quality and speed of processing customer requests.
AI at the service of your agents & your clients
An intelligent platform: integration of our voice and text AI technologies (ASR, TTS, NLP & NLU) or choose our ViaFlow or ViaEngine solutions.
Automation of agent workflows (data entry assistance, dialogue automation…) allowing them to be relieved of redundant tasks.
Improvement of the quality and speed of processing customer requests.
AI at the service of your agents & your clients
An intelligent platform: integration of our voice and text AI technologies (ASR, TTS, NLP & NLU) or choose our ViaFlow or ViaEngine solutions.
Automation of agent workflows (data entry assistance, dialogue automation…) allowing them to be relieved of redundant tasks.
Improvement of the quality and speed of processing customer requests.
Over 100 features to optimize your customer service
- NEW
Native omnichannel
Voice, email, SMS/MMS, livechat, digital channels, video
- NEW
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
IVR Designer
in no-code mode
Integrated AI features
Agent assist, transcription, resume, topic matching in real time
- NEW
Native omnichannel
Voice, email, SMS/MMS, livechat, digital channels, video
- NEW
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
IVR Designer
in no-code mode
Integrated AI features
Agent assist, transcription, resume, topic matching in real time
Application Script Agent
in no-code mode
Knowledge base
AI augmented generative
Embedded softphone
with WebRTC
VoIP telephone service
SIP account, Trunk
Application Script Agent
in no-code mode
Knowledge base
AI augmented generative
Embedded softphone
with WebRTC
VoIP telephone service
SIP account, Trunk
Sovereignty
Designed and hosted in France
Self-service entry into service
Natural language processing
Outgoing Campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Sovereignty
Designed and hosted in France
Self-service entry into service
Natural language processing
Outgoing Campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Benefits
Discover the floware revolution for a complete customer experience
Unified Interface
Bring all your channels together on a single platform to improve the performance of your agents.
Improved experience
Provide personalized, contextual, and speedy responses.
Simplified analyses
Effectively define and measure key performance indicators (KPIs).
The proof by numbers
From startups to major accounts, thousands of clients trust ViaFlow.
X2
of requests handled in selfcare
50%
time saving for the agents
6 months
a very fast king for our clients
ViaFlow optimizes team practices and the quality of responses.
ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!
Edwige S.
-25%
turnover among the telemarketers
X2
of requests handled in selfcare
50%
time saving for the agents
6 months
a very fast king for our clients
ViaFlow optimizes team practices and the quality of responses.
ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!
Edwige S.
-25%
turnover among the telemarketers
A platform compatible with the challenges of remote work
A platform compatible with the challenges of remote work
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data through the dashboard [...]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also the project of ViaDialog.
Meryam Tadbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized manner, from the design of the ViaFlow solution to its implementation.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always in respect of the quality of the customer relationship.