Nous avons choisi ViaSay pour sa capacité à fournir une technologie de chatbot flexible et efficace adaptée à notre activité. Leur approche agile, alliée à leur expérience sur des projets similaires dans le secteur et à leur compréhension claire des attentes — tant sur le plan métier que technique —, a permis des échanges fluides et une phase de mise en place efficace.

Le chatbot de support client permet à nos clients d'obtenir des réponses à leurs questions ou d'effectuer des actions simples sans avoir à ouvrir un ticket d'assistance. Ils obtiennent une réponse immédiate, ce qui permet aux agents du support de se concentrer sur des demandes plus complexes.

Une équipe très réactive, prête à explorer de nouvelles fonctionnalités.

Nous avons basculé sur une nouvelle version de l’outil et comme d’habitude, tout a bien été préparé en amont. En cas de doute ou de petits soucis après la bascule, nous sommes bien accompagnés par le personnel technique, de manière réactive. Bref, une équipe à l’écoute et rassurante !

Très bonnes relations aussi bien commercialement qu'avec les équipes projets . Equipes techniques dédiées, bon suivi opérationnel.
La mise en place du chatbot, callbot et des autres solutions nous permettent de donner des réponses rapides aux clients et de dédier nos équipes à des sollicitations qui demandent plus d'attention.

We recently migrated from our old solution to the omnichannel solution ViaFlow, and the experience was a success. The modification of the IVR for optimized customer routing has been a real plus. We are very satisfied with the result and continue to have our full confidence in ViaDialog after this seamless support!

We have been working with ViaDialog for over 15 years and their telephony solution perfectly meets our needs. The tool is both reliable and efficient, providing a pleasant experience for our operators on a daily basis. It is a solution that we recommend without hesitation to companies looking for an effective tool, a reliable partner, and someone who listens.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

I really like the chatbot improvement system.
Interactions and training allow for progress in mastering the tool.

What I appreciate the most about our collaboration is above all the human aspect. We have a real interlocutor on the other side who is attentive, available, and whom we have already seen several times!

We were looking for an excellent team and excellent technology that we could develop together to create the best conversational AI in our industry.

ViaSay est une entreprise formidable avec laquelle collaborer. La RATP travaille avec eux depuis 2017 ; nous avons été l'un de leurs premiers clients et, jusqu'à présent, la collaboration est exceptionnelle.

I particularly appreciate the ergonomics of ViaFlow. The platform is simple, smooth, and intuitive.

We felt the involvement of the entire team […] in the success of our project as it was also ViaDialog's project.

We have observed improvements in the conversion performance of our website and, above all, in the satisfaction of our customers thanks to our bot with ViaSay.

ViaSay allows us to facilitate our customers' journey by helping them 24/7 to find answers when they don't have time to browse the entire website.

Une interface facile à utiliser, qui simplifie considérablement la création d'un chatbot.

They were very attentive throughout the process of implementing our chatbot.

Among the wide range of features of ViaFlow, we particularly highlight the intelligent distribution of calls to our customer relationship managers.

We appreciate the very high availability and particularly the agility of the ViaDialog teams in conveying expertise in the field of customer relations.

ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, but also customer satisfaction.

ViaFlow offers a large number of relevant indicators that help me improve the practices of my teams and optimize the quality of responses!

With dynamic routing to advisors, ViaDialog allows us to intelligently manage call spikes.

The technology of ViaSay allows us to continuously improve and innovate. Their integration with Salesforce significantly increases the productivity of our agents.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.

Thanks to Viasay, we have reduced the number of chats and emails sent to customer service. We have also been able to significantly increase ancillary revenue thanks to Bee-bot.

An efficient service and a listening team: we have built a solid professional relationship based on trust and exchange!

The chatbot allows us to assist customers in 4 languages by redirecting them to the content of our websites and creating cases (related to our CRM).

The platform is user-friendly and does not require any IT knowledge, allowing for independent management of content and CTAs.

I enjoyed working with ViaSay for the ideas that the team brings every day to improve our chatbot. I appreciate ViaSay's vision and their ability to tackle challenges.

We have seen a notable improvement in customer satisfaction and better operational efficiency. We highly recommend ViaDialog.

Thanks to the support of ViaDialog, we were able to establish an effective new customer relationship policy.

The solution perfectly met our expectations when creating our customer relationship service (CRS). It is easy to implement, and the support from ViaFlow is a very positive aspect of the project. The agents quickly took control of the solution, and on the administration side, we find all the expected features to manage the flows of the CRS.

The support received has been exceptional, from the implementation of the bot on the web to post-launch follow-up. A team fully dedicated to providing us with ideas and solutions, allowing us to achieve the best results.

The ViaSay application is very easy to use and allows users to create bots autonomously. Moreover, the ViaSay teams are very responsive and attentive.

ViaDialog greatly assists our agents, whether they are on-site or remote, working from home.

The integration of ViaDialog solutions at Parc Astérix has enabled a significant transformation in the management of customer interactions.

Offering all our customers a new contact channel, available 24 hours a day, 365 days a year, helps provide each of our passengers the freedom to fly in an agile, efficient, and smart way.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Excellent support for the implementation and advice from the ViaSay team, with a key objective of solving our issues.

Good understanding of business, focused team, respect for deadlines, excellent communication.

I love AI-based technology. It allows us to learn from the behaviors and feedback of our customers and to improve our website more frequently.

Our account manager is always ready to help us with any questions and to set up training and new use cases. Improvements are proactively suggested based on precise analyses that are discussed during recurring meetings.

I recommend ViaSay for the founding team and their ability to surround themselves with competent and reliable leaders. Their solid business and technical vision allows them to stay focused from the early stages.

What I like most about ViaSay is their pre-trained models and their very professional implementation and delivery team. It is a truly customer-centric company.

A very agile team, ready to find the most suitable solution for customized requests.

ViaSay is always looking to be at the forefront of technology. They make daily improvements and are truly there to help their clients in case of need. Furthermore, they are proactive and offer quick solutions when they see what could be easily improved.