bg-shape-color-header viabrain alpha
ViaBrain

Collect and utilize the information from your customer interactions.

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Assist your agents in real-time

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Enrich your CRM

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Automate your workflows

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
check

Assist your agents in real-time

check

Enrich your CRM

check

Automate your workflows

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
ViaBrain

Collect and utilize the information from your customer interactions.

ViaBrain

Collect and utilize the information from your customer interactions.

check

Assist your agents in real-time

check

Enrich your CRM

check

Automate your workflows

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

150+ companies delight customers with Viadialog

  • logo francetv
  • logo sg
  • logo maif
  • logo sodexo
  • logo parc asterix
  • logo eurostar
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

150+ companies delight customers with Viadialog

  • logo francetv
  • logo sg
  • logo maif
  • logo sodexo
  • logo parc asterix
  • logo eurostar
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

150+ companies delight customers with Viadialog

  • logo francetv
  • logo sg
  • logo maif
  • logo sodexo
  • logo parc asterix
  • logo eurostar

Reveal valuable insights from your synchronous and asynchronous conversations

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Transcribe, summarize, classify, analyze, and extract each voice exchange with our advanced sovereign AI modules.

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Use powerful and scalable technologies to process data instantly or after the call.

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Customize and manage your data streams with highly configurable solutions for maximum efficiency.

viabrain is generative

Reveal valuable insights from your synchronous and asynchronous conversations

check

Transcribe, summarize, classify, analyze, and extract each voice exchange with our advanced sovereign AI modules.

check

Use powerful and scalable technologies to process data instantly or after the call.

check

Customize and manage your data streams with highly configurable solutions for maximum efficiency.

viabrain is generative

Reveal valuable insights from your synchronous and asynchronous conversations

check

Transcribe, summarize, classify, analyze, and extract each voice exchange with our advanced sovereign AI modules.

check

Use powerful and scalable technologies to process data instantly or after the call.

check

Customize and manage your data streams with highly configurable solutions for maximum efficiency.

viabrain is generative

Integrate ViaBrain into your existing systems using APIs

check

Take advantage of compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure seamless integration with your existing systems.

check

Benefit from STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures, and run on our GPU farms to ensure total privacy of your sensitive data.

check

Receive support from our business and technical teams at every stage, from integration to optimization for maximizing the value of your data sources.

smooth viabrain integration

Integrate ViaBrain into your existing systems using APIs

check

Take advantage of compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure seamless integration with your existing systems.

check

Benefit from STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures, and run on our GPU farms to ensure total privacy of your sensitive data.

check

Receive support from our business and technical teams at every stage, from integration to optimization for maximizing the value of your data sources.

smooth viabrain integration

Integrate ViaBrain into your existing systems using APIs

check

Take advantage of compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure seamless integration with your existing systems.

check

Benefit from STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures, and run on our GPU farms to ensure total privacy of your sensitive data.

check

Receive support from our business and technical teams at every stage, from integration to optimization for maximizing the value of your data sources.

smooth viabrain integration

Equip your contact center with our advanced AIs

  • NEW
    viabrain resume icone

    Automatic call summary

    Simplify the documentation of client interactions for more efficient management of your data.

  • viabrain transcription icone

    Real-time transcription of conversations

    Capture each piece of information instantly for proactive management of interactions.

  • viabrain categorisation icone

    Intelligent categorization

    Automatically organize key information to facilitate analysis and decision making.

  • NEW
    viabrain resume icone

    Automatic call summary

    Simplify the documentation of client interactions for more efficient management of your data.

  • viabrain transcription icone

    Real-time transcription of conversations

    Capture each piece of information instantly for proactive management of interactions.

  • viabrain categorisation icone

    Intelligent categorization

    Automatically organize key information to facilitate analysis and decision making.

  • viabrain supervision icone

    Instant supervision

    Monitor and optimize your team's performance to ensure quality customer service.

  • NEW
    viabrain alertes icone

    Notifications and alerts

    Activate automated alerts using pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.

  • NEW
    viabrain suggestion icone

    The suggestion of answers

    Provide contextually relevant real-time responses using AI, based on a scalable database.

  • viabrain supervision icone

    Instant supervision

    Monitor and optimize your team's performance to ensure quality customer service.

  • NEW
    viabrain alertes icone

    Notifications and alerts

    Activate automated alerts using pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.

  • NEW
    viabrain suggestion icone

    The suggestion of answers

    Provide contextually relevant real-time responses using AI, based on a scalable database.

  • viabrain faq icone

    Smart FAQ

    Automate the responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.

  • NEW
    viabrain sentiment analysis icon

    Sentiment analysis

    Understand the emotions behind each interaction and adjust your responses to better meet the needs of the customers.

  • viabrain remontee fiches icone

    Automatic retrieval of key information

    Identify and automatically extract crucial information from conversations.

  • viabrain faq icone

    Smart FAQ

    Automate the responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.

  • NEW
    viabrain sentiment analysis icon

    Sentiment analysis

    Understand the emotions behind each interaction and adjust your responses to better meet the needs of the customers.

  • viabrain remontee fiches icone

    Automatic retrieval of key information

    Identify and automatically extract crucial information from conversations.

Our customers talk about us

  • avatar client florent tanguy

    Florent Tanguy

    Responsible for customer relations

    logo lyon aeroport

    The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

  • avatar client christine daugeron

    Christine Daugeron

    Mobile App Director

    logo sncf

    We have reduced the number of requests received by our customer support team on Zendesk by 50%.

  • avatar client mathilde brussiau

    Mathilde Brussiau

    Tenant Service Relations Manager

    logo elogie siemp

    Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.

  • avatar client david lunel

    David Lunel

    Contact Center Manager

    logo parc asterix

    ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.

  • avatar client jonathan saler

    Jonathan Saler

    Director of Territories and Customer Base

    logo ideha

    ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.

  • avatar client frederic sannier

    Frédéric Sannier

    Director Digitalization, Development and IT

    logo ircem

    We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.

  • avatar client meryam tadbirt

    Meryam Tardbirt

    Customer relationship manager

    logo partelios

    ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.

  • avatar client florent tanguy

    Florent Tanguy

    Responsible for customer relations

    logo lyon aeroport

    The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

  • avatar client christine daugeron

    Christine Daugeron

    Mobile App Director

    logo sncf

    We have reduced the number of requests received by our customer support team on Zendesk by 50%.

  • avatar client mathilde brussiau

    Mathilde Brussiau

    Tenant Service Relations Manager

    logo elogie siemp

    Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.

  • avatar client david lunel

    David Lunel

    Contact Center Manager

    logo parc asterix

    ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.

  • avatar client jonathan saler

    Jonathan Saler

    Director of Territories and Customer Base

    logo ideha

    ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.

  • avatar client frederic sannier

    Frédéric Sannier

    Director Digitalization, Development and IT

    logo ircem

    We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.

  • avatar client meryam tadbirt

    Meryam Tardbirt

    Customer relationship manager

    logo partelios

    ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.

  • avatar client florent tanguy

    Florent Tanguy

    Responsible for customer relations

    logo lyon aeroport

    The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

  • avatar client christine daugeron

    Christine Daugeron

    Mobile App Director

    logo sncf

    We have reduced the number of requests received by our customer support team on Zendesk by 50%.

  • avatar client mathilde brussiau

    Mathilde Brussiau

    Tenant Service Relations Manager

    logo elogie siemp

    Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.

  • avatar client david lunel

    David Lunel

    Contact Center Manager

    logo parc asterix

    ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.

  • avatar client jonathan saler

    Jonathan Saler

    Director of Territories and Customer Base

    logo ideha

    ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.

  • avatar client frederic sannier

    Frédéric Sannier

    Director Digitalization, Development and IT

    logo ircem

    We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.

  • avatar client meryam tadbirt

    Meryam Tardbirt

    Customer relationship manager

    logo partelios

    ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.

What ViaBrain can do for you

utilisateur icone viadialog

-40%

reduction in response time thanks to real-time insights

temps icone viadialog

+30%

of reducing operational costs through automation of workflows.

benefices icone viadialog

+95%

Accurate transcription and analysis of calls

logo parc asterix

Use the information

What seemed important to us was being able to interface the ViaDialog tools with our existing tools through the use of APIs.

avatar client david lunel

Frédéric S.

graphique icone viadialog

80%

companies integrate ViaBrain in less than 3 months

utilisateur icone viadialog

-40%

reduction in response time thanks to real-time insights

temps icone viadialog

+30%

of reducing operational costs through automation of workflows.

benefices icone viadialog

+95%

Accurate transcription and analysis of calls

logo parc asterix

Use the information

What seemed important to us was being able to interface the ViaDialog tools with our existing tools through the use of APIs.

avatar client david lunel

Frédéric S.

graphique icone viadialog

80%

companies integrate ViaBrain in less than 3 months

Any questions? Just ask

Can I evaluate ViaBrain ?

How to know if ViaBrain is compatible with my existing tools?

What is the cost of the ViaBrain solution?

What are the integrators of ViaBrain?

Do you offer preferential rates for integration partners?

Can I evaluate ViaBrain ?

How to know if ViaBrain is compatible with my existing tools?

What is the cost of the ViaBrain solution?

What are the integrators of ViaBrain?

Do you offer preferential rates for integration partners?

forme-cta obtenir une demo

Ready to modernize the management of your customer interactions?

forme-cta obtenir une demo

Ready to modernize the management of your customer interactions?

forme-cta obtenir une demo

Ready to modernize the management of your customer interactions?

Improve the customer experience and optimize the performance of your agents.

check

20 years of expertise at your service

check

Billions of interactions managed every year

check

ISO 22301 certified for your peace of mind

check

Continuous innovation with our AI laboratory in Brittany

check

Declared electronic communications operator to the ARCEP

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our sales team.

Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!

Improve the customer experience and optimize the performance of your agents.

check

20 years of expertise at your service

check

Billions of interactions managed every year

check

ISO 22301 certified for your peace of mind

check

Continuous innovation with our AI laboratory in Brittany

check

Declared electronic communications operator to the ARCEP

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our sales team.

Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!

Improve the customer experience and optimize the performance of your agents.

check

20 years of expertise at your service

check

Billions of interactions managed every year

check

ISO 22301 certified for your peace of mind

check

Continuous innovation with our AI laboratory in Brittany

check

Declared electronic communications operator to the ARCEP

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our sales team.

Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!