4.7/5 based on over 200 reviews
+350 brands use ViaDialog to simplify their customer relationship.
4.7/5 based on over 200 reviews
+350 brands use ViaDialog to simplify their customer relationship.
Give intelligence to your assistants with an AI designed for performance
Natural Language Understanding (NLU)
Understand intentions even when expressed freely, in multiple languages, with automatic detection and management of varied formulations.
Natural Language Understanding (NLU)
Understand intentions even when expressed freely, in multiple languages, with automatic detection and management of varied formulations.
Natural Language Understanding (NLU)
Understand intentions even when expressed freely, in multiple languages, with automatic detection and management of varied formulations.
Training on proprietary corpus
Your bots are trained on your own content, with business supervision and gradual refinement based on field feedback.
Training on proprietary corpus
Your bots are trained on your own content, with business supervision and gradual refinement based on field feedback.
Training on proprietary corpus
Your bots are trained on your own content, with business supervision and gradual refinement based on field feedback.
Management of conversational quality
Measure the relevance of responses, detect misunderstandings, and adjust your scenarios using clear and actionable indicators.
Management of conversational quality
Measure the relevance of responses, detect misunderstandings, and adjust your scenarios using clear and actionable indicators.
Management of conversational quality
Measure the relevance of responses, detect misunderstandings, and adjust your scenarios using clear and actionable indicators.
Simple integration, continuous supervision
ViaBrain integrates with all your bot components and allows you to track, improve, and enrich the journeys continuously and without dependency.
Simple integration, continuous supervision
ViaBrain integrates with all your bot components and allows you to track, improve, and enrich the journeys continuously and without dependency.
Simple integration, continuous supervision
ViaBrain integrates with all your bot components and allows you to track, improve, and enrich the journeys continuously and without dependency.
Sovereign hosting and controlled governance
No data is exposed to third-party AIs: your customer understanding remains confidential, controlled, and compliant.
Sovereign hosting and controlled governance
No data is exposed to third-party AIs: your customer understanding remains confidential, controlled, and compliant.
Sovereign hosting and controlled governance
No data is exposed to third-party AIs: your customer understanding remains confidential, controlled, and compliant.
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange using our advanced sovereign AI modules.
Utilize high-performing and scalable technologies to process data instantly or after the call.
Customize and manage your data flows with highly configurable solutions for maximum efficiency.
What you earn:
Voice transcription
Emotional analysis
Call summary
actionable insights
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange using our advanced sovereign AI modules.
Utilize high-performing and scalable technologies to process data instantly or after the call.
Customize and manage your data flows with highly configurable solutions for maximum efficiency.
What you earn:
Real-time or delayed analysis
Emotional analysis
Structured summary of exchanges
actionable insights
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange using our advanced sovereign AI modules.
Utilize high-performing and scalable technologies to process data instantly or after the call.
Customize and manage your data flows with highly configurable solutions for maximum efficiency.
What you earn:
Voice transcription
Emotional analysis
Call summary
actionable insights
Integrate ViaBrain with your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure a smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to guarantee total confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization to maximize the value of your data sources.
The advantages:
Real-time integration
Secure APIs
100% sovereign data
Dedicated support expert
Integrate ViaBrain with your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure a smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to guarantee total confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization to maximize the value of your data sources.
The advantages:
Real-time or delayed analysis
Secure APIs
Structured summary of exchanges
Dedicated support expert
Integrate ViaBrain with your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure a smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to guarantee total confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization to maximize the value of your data sources.
The advantages:
Real-time integration
Secure APIs
100% sovereign data
Dedicated support expert
Equip your contact center with our advanced AIs.
Automatic call summary
Simplify the documentation of customer interactions for more effective management of your data.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Instant supervision
Monitor and optimize your team's performance to ensure a quality customer service.
Notifications and alerts
Enable automatic alerts for pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide context-aware answers in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet the needs of customers.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Automatic call summary
Simplify customer interaction documentation for more efficient data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Automatic call summary
Simplify customer interaction documentation for more efficient data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team’s performance to ensure a high level of customer service.
Notifications and alerts
Enable automated alerts using pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextual, tailored responses in real-time using AI, based on a scalable database.
Real-time supervision
Monitor and optimize your team’s performance to ensure a high level of customer service.
Notifications and alerts
Enable automated alerts using pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextual, tailored responses in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and extract crucial information automatically from conversations.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and extract crucial information automatically from conversations.
What ViaBrain can do for you
What ViaBrain can do for you
-40%
Reducing response time through real-time insights
-40%
Reducing response time through real-time insights
+30%
Savings on operational costs through the automation of workflows
+30%
Savings on operational costs through the automation of workflows
+95%
Precision in the transcription and analysis of calls
+95%
Precision in the transcription and analysis of calls
Digital Transformation Director
Frédéric Sannier
What seemed important to us was to be able to interface the ViaDialog tools with our existing tools through APIs.
Digital Transformation Director
Frédéric Sannier
What seemed important to us was to be able to interface the ViaDialog tools with our existing tools through APIs.
80%
Companies integrate ViaBrain in less than 3 months
80%
Companies integrate ViaBrain in less than 3 months
Our clients speak about us
Our clients speak about us
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining a high quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining a high quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly assisted us in a personalized manner, from the design of the ViaFlow solution to production deployment.
Partélios
Meryam T.
ViaDialog perfectly assisted us in a personalized manner, from the design of the ViaFlow solution to production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls according to the time spent with tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls according to the time spent with tenants. If they see that there are many calls, they shorten them.
Our clients speak about us
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and supervisors are always supported while respecting the quality of the customer relationship.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and supervisors are always supported while respecting the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort!
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the deployment of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the deployment of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production.
Partélios
Meryam T.
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls according to the time spent with tenants. If they see that the calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls according to the time spent with tenants. If they see that the calls are numerous, they shorten them.
Frequently Asked Questions
Can I rate ViaBrain?
+Yes, you can try ViaDialog products for free with our demo versions. They allow you to explore the basic features. Take advantage of this opportunity to discover how ViaDialog can meet your needs effectively and professionally.
How to know if ViaBrain is compatible with my existing tools?
+If you are in charge of customer service, we are likely to have relevant solutions, even for your most specific needs. Don't hesitate to consult one of our product specialists to discuss your project and see our solutions in action.
What is the cost of the ViaBrain solution?
+Viadialog adapts to your needs, regardless of the size of your business.
Who are the integrators of ViaBrain?
+ViaBrain is supported by a network of specialized integration partners who can help you deploy and customize the solution according to your specific needs. We can provide you with a list of certified integrators available in your area upon request.
Do you offer preferential rates for integration partners?
+Yes, we offer preferential rates for partners. Contact us directly to discuss your needs, and we will be happy to provide you with information on our advantageous rates and conditions tailored to your business.
Transformez votre relation client avec Viadialog.
70% de résolution au 1er contact
40% de réduction de temps de traitement
+30% de satisfaction client
Conforme RGPD & certifié ISO 22301
Opérateur déclaré ARCEP, basé en France
4.7/5 on +200 reviews
Parler à un expert ViaDialog.
Obtenez des réponses concrètes pour transformer votre relation client.
🔒 Your data is safe. GDPR compliant, never shared.
Transformez votre relation client avec Viadialog.
70% de résolution au 1er contact
40% de réduction de temps de traitement
+30% de satisfaction client
Conforme RGPD & certifié ISO 22301
Opérateur déclaré ARCEP, basé en France
4.7/5 on +200 reviews
Parler à un expert ViaDialog.
Obtenez des réponses concrètes pour transformer votre relation client.
🔒 Your data is safe. GDPR compliant, never shared.
Transformez votre relation client avec Viadialog.
70% de résolution au 1er contact
40% de réduction de temps de traitement
+30% de satisfaction client
Conforme RGPD & certifié ISO 22301
Opérateur déclaré ARCEP, basé en France
4.7/5 on +200 reviews
Parler à un expert ViaDialog.
Obtenez des réponses concrètes pour transformer votre relation client.
🔒 Your data is safe. GDPR compliant, never shared.
