The Augmented Customer Relationship Blog

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The Augmented Customer Relationship Blog

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Artificial intelligence

Customer service

Contact Center

Industry News

Masterclass : Transcrire des millions d’appels, conforme RGPD, sans sacrifier la performance

2 minutes

Comment concilier RGPD, sécurité et performance à grande échelle ? ViaDialog partage ses choix d’architecture.

Votre service client est-il en danger ? La face cachée de l'infrastructure cloud

8 minutes

80% des solutions "européennes" reposent sur des infrastructures américaines. Un risque opérationnel que beaucoup sous-estiment.

Les 10 meilleures fonctionnalités d'un logiciel Centre d'Appel en 2026

7 minutes

Découvrez les 10 fonctionnalités indispensables d'un logiciel centre d'appel en 2026 : IA, callbot, omnicanalité. Le guide complet pour votre service client.

When AI and micropayments redefine the economy of customer relationships

7 minutes

AI, micropayments, and decentralization are redefining customer relationships: explore the challenges and opportunities in a rapidly evolving model.

Optimize your customer service: 10 KPIs to track in 2025

5 minutes

Discover in this article the 10 key KPIs of customer relationship management that will help you stay competitive in 2025.

Augmented supervisor: how AI is transforming customer service management

5 minutes

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Contact Center Supervisors: how is AI transforming their daily lives?

4 minutes

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.

panorama client relationship solutions afrc Accenture

ViaDialog is honored in the landscape of customer relationship solutions.

2 minutes

Discover how ViaDialog is redefining client relationship standards through the 2024 AFRC x Accenture Song client relationship solutions landscape.

What if every "how can I help you?" became a lever for customer experience?

5 minutes

Discover how AI-powered chatbots transform every interaction into an opportunity for customer personalization.

All

Artificial intelligence

Customer service

Contact Center

Industry News

Masterclass : Transcrire des millions d’appels, conforme RGPD, sans sacrifier la performance

2 minutes

Comment concilier RGPD, sécurité et performance à grande échelle ? ViaDialog partage ses choix d’architecture.

Votre service client est-il en danger ? La face cachée de l'infrastructure cloud

8 minutes

80% des solutions "européennes" reposent sur des infrastructures américaines. Un risque opérationnel que beaucoup sous-estiment.

Les 10 meilleures fonctionnalités d'un logiciel Centre d'Appel en 2026

7 minutes

Découvrez les 10 fonctionnalités indispensables d'un logiciel centre d'appel en 2026 : IA, callbot, omnicanalité. Le guide complet pour votre service client.

When AI and micropayments redefine the economy of customer relationships

7 minutes

AI, micropayments, and decentralization are redefining customer relationships: explore the challenges and opportunities in a rapidly evolving model.

Optimize your customer service: 10 KPIs to track in 2025

5 minutes

Discover in this article the 10 key KPIs of customer relationship management that will help you stay competitive in 2025.

Augmented supervisor: how AI is transforming customer service management

5 minutes

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Contact Center Supervisors: how is AI transforming their daily lives?