French publisher of SaaS solutions for omnichannel customer relations
Humans and innovation at the heart of every interaction for 25 years.
Our Mission
For over 20 years, we have leveraged our expertise to assist businesses and public organizations by simplifying, securing, and enriching every customer interaction through sovereign, accessible, ethical, and human-centric solutions.
As a leading French player in enhanced customer relations, we uphold a strong belief: digital transformation should not dehumanize exchanges but rather increase proximity, trust, and satisfaction. Our solutions leverage responsible artificial intelligence, telecom connectivity, and sovereign infrastructures to ensure a fluid, efficient customer experience that respects European values.
Our mission is clear: to sustainably support our clients in managing their interactions, enabling them to maintain control of their data while providing their own users with impeccable service quality, regardless of the channels used (telephone, email, chat, instant messaging, self-service, etc.).
With ViaDialog, technological innovation serves the people who uphold customer relations daily. We design tools that are easy to use, efficient, and scalable, aimed at improving operational efficiency while keeping humans at the center of interactions.
Our Mission
For over 20 years, we have leveraged our expertise to assist businesses and public organizations by simplifying, securing, and enriching every customer interaction through sovereign, accessible, ethical, and human-centric solutions.
As a leading French player in enhanced customer relations, we uphold a strong belief: digital transformation should not dehumanize exchanges but rather increase proximity, trust, and satisfaction. Our solutions leverage responsible artificial intelligence, telecom connectivity, and sovereign infrastructures to ensure a fluid, efficient customer experience that respects European values.
Our mission is clear: to sustainably support our clients in managing their interactions, enabling them to maintain control of their data while providing their own users with impeccable service quality, regardless of the channels used (telephone, email, chat, instant messaging, self-service, etc.).
With ViaDialog, technological innovation serves the people who uphold customer relations daily. We design tools that are easy to use, efficient, and scalable, aimed at improving operational efficiency while keeping humans at the center of interactions.
Our Mission
For over 20 years, we have leveraged our expertise to assist businesses and public organizations by simplifying, securing, and enriching every customer interaction through sovereign, accessible, ethical, and human-centric solutions.
As a leading French player in enhanced customer relations, we uphold a strong belief: digital transformation should not dehumanize exchanges but rather increase proximity, trust, and satisfaction. Our solutions leverage responsible artificial intelligence, telecom connectivity, and sovereign infrastructures to ensure a fluid, efficient customer experience that respects European values.
Our mission is clear: to sustainably support our clients in managing their interactions, enabling them to maintain control of their data while providing their own users with impeccable service quality, regardless of the channels used (telephone, email, chat, instant messaging, self-service, etc.).
With ViaDialog, technological innovation serves the people who uphold customer relations daily. We design tools that are easy to use, efficient, and scalable, aimed at improving operational efficiency while keeping humans at the center of interactions.
Our unique position
Our positioning is unprecedented in the French market: we manage the entire customer journey from telecom infrastructure to software, up to sovereign hosting. This integration allows us to offer reliable, high-performance experiences that comply with European requirements, while keeping the human element at the center.
We are a declared ARCEP Telecom operator, ensuring secure and resilient connectivity. We are also a sovereign SaaS publisher (CRM, voice, AI, and customer orchestration) to manage simple and effective omnichannel journeys. Finally, we act as a sovereign host in France, certified ISO 22301 and GDPR-compliant, in order to sustainably protect data and ensure service continuity.
Our strengths:
Sovereign Data
French Expertise
Controlled Journey
Continuous Innovation
Our unique position
Our positioning is unprecedented in the French market: we manage the entire customer journey from telecom infrastructure to software, up to sovereign hosting. This integration allows us to offer reliable, high-performance experiences that comply with European requirements, while keeping the human element at the center.
We are a declared ARCEP Telecom operator, ensuring secure and resilient connectivity. We are also a sovereign SaaS publisher (CRM, voice, AI, and customer orchestration) to manage simple and effective omnichannel journeys. Finally, we act as a sovereign host in France, certified ISO 22301 and GDPR-compliant, in order to sustainably protect data and ensure service continuity.
Our unique position
Our positioning is unprecedented in the French market: we manage the entire customer journey from telecom infrastructure to software, up to sovereign hosting. This integration allows us to offer reliable, high-performance experiences that comply with European requirements, while keeping the human element at the center.
We are a declared ARCEP Telecom operator, ensuring secure and resilient connectivity. We are also a sovereign SaaS publisher (CRM, voice, AI, and customer orchestration) to manage simple and effective omnichannel journeys. Finally, we act as a sovereign host in France, certified ISO 22301 and GDPR-compliant, in order to sustainably protect data and ensure service continuity.
Our strengths:
Sovereign Data
French Expertise
Controlled Journey
Continuous Innovation
Our ecosystem of solutions
Viadialog is the publisher of several interconnected products designed to optimize all customer interactions.
ViaFlow
Centralize all your customer interactions on a single platform.
ViaFlow
Centralize all your customer interactions on a single platform.
ViaSpeech
Modernize your phone reception with our intelligent IVR.
ViaBrain
Collect and leverage the information from your customer interactions
LeadsPath
Enhance the performance of your call campaigns targeting prospects and clients.
ViaSay
Automate your customer service with bots that speak and write.
Integrations & API
ViaEngine
Our values
The values of ViaDialog define who we are and what we bring to our clients.
Our AI Lab
The AI Lab of Viadialog, located in Brittany, is the core of our research and development. It is here that researchers, PhDs, and data scientists meet around a common ambition: to design responsible, sovereign artificial intelligence that serves humanity.
Since its inception, this laboratory has been more than a technology center: it is a place where innovation meets ethics, where technical performance is always conceived to enhance the quality of human interactions.
We explore voice recognition and synthesis, natural language processing, and even embedded conversational AI. But beyond the technological components, our objective remains the same: to envision a French AI that respects European values and enriches the customer relationship without ever dehumanizing it.
Our DNA:
Based in Brittany
Responsible and Sovereign AI
Team of Researchers & PhDs
Innovation at the Service of Humanity
Our AI Lab
The AI Lab of Viadialog, located in Brittany, is the core of our research and development. It is here that researchers, PhDs, and data scientists meet around a common ambition: to design responsible, sovereign artificial intelligence that serves humanity.
Since its inception, this laboratory has been more than a technology center: it is a place where innovation meets ethics, where technical performance is always conceived to enhance the quality of human interactions.
We explore voice recognition and synthesis, natural language processing, and even embedded conversational AI. But beyond the technological components, our objective remains the same: to envision a French AI that respects European values and enriches the customer relationship without ever dehumanizing it.
Our AI Lab
The AI Lab of Viadialog, located in Brittany, is the core of our research and development. It is here that researchers, PhDs, and data scientists meet around a common ambition: to design responsible, sovereign artificial intelligence that serves humanity.
Since its inception, this laboratory has been more than a technology center: it is a place where innovation meets ethics, where technical performance is always conceived to enhance the quality of human interactions.
We explore voice recognition and synthesis, natural language processing, and even embedded conversational AI. But beyond the technological components, our objective remains the same: to envision a French AI that respects European values and enriches the customer relationship without ever dehumanizing it.
Our DNA:
Based in Brittany
Responsible and Sovereign AI
Team of Researchers & PhDs
Innovation at the Service of Humanity
Reinventing the Customer Experience
Reinventing the customer experience is about daring to imagine a new way of communicating between brands and their audiences. At Viadialog, we believe that technology should pave the way for more seamless, natural, and personalized relationships, while never overshadowing the human aspect.
Our ambition is not just to support businesses in the present: we are working to build tomorrow's interactions, capable of anticipating needs, simplifying journeys, and strengthening trust. It is this vision, at the crossroads of innovation and humanity, that guides each of our decisions.
Our Beliefs:
More Human Experiences
Anticipating Requirements
Streamlined Processes
Enhanced Trust
Reinventing the Customer Experience
Reinventing the customer experience is about daring to imagine a new way of communicating between brands and their audiences. At Viadialog, we believe that technology should pave the way for more seamless, natural, and personalized relationships, while never overshadowing the human aspect.
Our ambition is not just to support businesses in the present: we are working to build tomorrow's interactions, capable of anticipating needs, simplifying journeys, and strengthening trust. It is this vision, at the crossroads of innovation and humanity, that guides each of our decisions.
Reinventing the Customer Experience
Reinventing the customer experience is about daring to imagine a new way of communicating between brands and their audiences. At Viadialog, we believe that technology should pave the way for more seamless, natural, and personalized relationships, while never overshadowing the human aspect.
Our ambition is not just to support businesses in the present: we are working to build tomorrow's interactions, capable of anticipating needs, simplifying journeys, and strengthening trust. It is this vision, at the crossroads of innovation and humanity, that guides each of our decisions.
Our Beliefs:
More Human Experiences
Anticipating Requirements
Streamlined Processes
Enhanced Trust
Our results and key figures
+1000
Supported companies
+500M
Customer interactions processed each year
3 sites in France
Paris, Lannion & Strasbourg 🇫🇷
15%
The CA invested in R&D each year
99,99%
QoS in 2024
+200 reviews
Average rating 4.7/5
+20
Years of expertise
+1000
Supported companies
+500M
Customer interactions processed each year
3 implementations in France
Paris, Lannion & Strasbourg 🇫🇷
99,99%
QoS in 2023
15%
The CA invested in R&D each year
+20
Years of expertise
+1000
Supported companies
+500M
Customer interactions processed each year
3 implementations in France
Paris, Lannion & Strasbourg 🇫🇷
99,99%
QoS in 2023
15%
The CA invested in R&D each year
They trust us
They trust us
They trust us
Is ViaDialog a French company?
+Yes. ViaDialog is a French software publisher specializing in omnichannel customer experience solutions. The company designs, develops and operates its platforms in France, with teams based in Paris, Lannion and Strasbourg.
Where is ViaDialog customer data hosted?
+All customer data is hosted in France on sovereign infrastructures that comply with European regulations. ViaDialog ensures full control over data storage, processing and security.
Is ViaDialog GDPR compliant?
+Yes. ViaDialog is fully compliant with the GDPR and applies privacy by design and privacy by default principles. Customers remain the owners of their data and retain full control over how it is processed.
Does ViaDialog use sovereign AI technologies?
+Yes. ViaDialog develops and operates its own AI technologies (speech recognition, natural language processing, conversational AI) within its AI Lab in France, without structural dependence on non-European providers.
How is ViaDialog different from traditional CCaaS solutions?
+Unlike many CCaaS platforms, ViaDialog controls the entire value chain: telecom infrastructure, software, AI and hosting. This end-to-end approach ensures higher reliability, regulatory compliance and data sovereignty.
Which customer interaction channels does ViaDialog support?
+ViaDialog supports all major customer interaction channels, including voice calls, email, chat, instant messaging, voice bots, self-service solutions and fully orchestrated omnichannel journeys.
What types of organizations use ViaDialog?
+ViaDialog works with both private companies and public sector organizations, from mid-sized businesses to large enterprises, across industries such as energy, public services, banking, insurance, retail and local authorities.
Is ViaDialog suitable for public sector organizations?
+Yes. ViaDialog is particularly well suited for the public sector, thanks to its sovereign hosting, regulatory compliance, technological transparency and ability to meet public procurement requirements.
How long does it take to deploy ViaDialog solutions?
+Deployment timelines depend on project scope, but ViaDialog typically enables a progressive rollout, starting with targeted use cases and scaling smoothly as needs evolve.
Does ViaDialog provide ongoing support after deployment?
+Yes. ViaDialog offers continuous support and guidance, including monitoring, optimization of customer journeys and ongoing improvements to ensure long-term performance and value.
Concrete results, shared by our clients
Concrete results, shared by our clients