French publisher of SaaS solutions for omnichannel customer relations

Q: Is Viadialog a French company?

Yes, Viadialog is a French company founded in Paris, with teams in Lannion and Strasbourg. Our products are designed and hosted in France.

Q: What software is developed by Viadialog?

We are developing a comprehensive suite of SaaS solutions for customer relationship: ViaFlow, ViaBrain, Viasay, ViaSpeech, ViaLeads, and ViaEngine.

Q: Which sectors do we support?

We work with B2B and B2C companies, local authorities, and public operators on issues related to customer relations, technical support, voice reception, or conversational marketing.

Humans and innovation at the heart of every interaction for 25 years.

French publisher of SaaS solutions for omnichannel customer relations

Humans and innovation at the heart of every interaction for 25 years.

Our mission

Simplifying, securing, and enriching each customer interaction through sovereign, accessible, and human-centered technological solutions. For over 20 years, Viadialog has been committed to reinventing the customer experience by leveraging AI, telecom connectivity, and an approach focused on sovereignty and ethics. We support businesses and communities in the daily management of their customer exchanges, regardless of the channels used.

Our mission

Our unique position

3 pillars of Viadialog:

📡 Telecom Operator declared ARCEP

🧠 SaaS software editor (CRM, voice, AI, client orchestration)

☁️ Sovereign host (France, ISO 22301 certified)

A comprehensive mastery of the customer journey, unique in the French market.

DESIGNED
AND HOSTED
IN FRANCE

Our unique position

3 pillars of Viadialog:

📡 Telecom Operator declared ARCEP

🧠 SaaS software editor (CRM, voice, AI, client orchestration)

☁️ Sovereign host (France, ISO 22301 certified)

A comprehensive mastery of the customer journey, unique in the French market.

DESIGNED
AND HOSTED
IN FRANCE

Our unique position

3 pillars of Viadialog:

📡 Telecom Operator declared ARCEP

🧠 SaaS software editor (CRM, voice, AI, client orchestration)

☁️ Sovereign host (France, ISO 22301 certified)

A comprehensive mastery of the customer journey, unique in the French market.

DESIGNED
AND HOSTED
IN FRANCE

Our ecosystem of solutions

Viadialog is the publisher of several interconnected products designed to optimize all customer interactions.

ViaFlow

Omnichannel management of customer interactions

ViaBrain

Conversational analysis and transcription

ViaSpeech

Advanced text-to-speech

ViaSay

Conversational voice assistant

ViaLeads

Automated lead qualification

ViaEngine

Orchestration of multichannel workflows

Our values

The values of ViaDialog define who we are and what we bring to our clients.

Diversity

We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.

Innovation

Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.

Integrity

We offer ethical and transparent solutions, based on trust and respect for data.

Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.

Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.

Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.
Diversity
We value diversity within our teams by creating an inclusive environment where every talent can express themselves and contribute to our mission.
Innovation
Our innovation aims to have a positive impact, with solutions that reduce the ecological footprint and support scientific and educational progress.
Integrity
We offer ethical and transparent solutions, based on trust and respect for data.

Our AI Lab

A R&D hub based in Brittany, composed of researchers, PhDs in AI, and data scientists. Objective: to develop advanced solutions in ASR, TTS, NLP, NLU to automate interactions without sacrificing human quality. 📌 Internal technologies :

Semantic and emotional analysis

Summary of conversations

Matching intelligent agent/client

Embedded voice & text AI

Our AI Lab

In Lannion, our AI Lab brings together experts, including doctors in artificial intelligence and data scientists, to create sovereign solutions. With the help of our researchers, we develop cutting-edge technologies that ensure security and confidentiality.

Semantic and emotional analysis

Summary of conversations

Matching intelligent agent/client

Embedded voice & text AI

Our AI Lab

Semantic and emotional analysis

Summary of conversations

Matching intelligent agent/client

Embedded voice & text AI

Reinventing the customer experience

Our ambition is to push the boundaries of technology to offer seamless, intuitive, and increasingly human experiences. Through AI and our innovative solutions, we are shaping a future where every interaction strengthens the relationship between brands and their customers, anticipating their needs and simplifying their journey.