What is a voice AI and how does it differ from a traditional IVR (DTMF)?

A voice AI analyzes human speech in natural language to understand caller intentions and respond in real-time. Unlike a touch-tone IVR (DTMF), ViaSpeech’s AI callbot comprehends natural phrases (“I want to speak to billing”) and automatically directs callers to the appropriate department, eliminating frustration and wait times.

How does an AI-powered callbot function?

ViaSpeech's AI callbot integrates three technologies: • Speech-to-Text (STT) for transcribing voice into text, • Natural Language Understanding (NLU) for analyzing semantics, • Text-to-Speech (TTS) for generating a natural verbal response. Outcome: a seamless and automated telephone reception available 24/7.

What tangible benefits does voice AI bring to customer service?

ViaSpeech's voice AI offers: • a reduction in wait times by over 40%, • a first-contact resolution rate exceeding 70%, • automated handling of 80% of recurring calls. It enhances customer satisfaction while reducing agent workload.

What is the cost of an AI callbot solution like ViaSpeech?

The cost depends on the call volume, the number of voice scenarios, and integrations (CRM, telephony, etc.). ViaSpeech offers a flexible model suited for both SMEs and large corporations, with measurable ROI from the very first months. 👉 A free demo allows estimation of potential savings.

Is ViaSpeech compatible with my telecommunication infrastructure?

Yes. ViaSpeech integrates natively with leading call center solutions (Genesys, Avaya, Twilio, Cisco, 3CX, etc.) via API or MRCP/WebSocket protocol. No redesign is necessary: the implementation is quick and supported by our experts.