Optimize the AI conversational analysis of your customer calls
Automatically transcribe each call with over 95% accuracy
Summarize your conversations with a single click to reduce processing time
Identify patterns, intentions, and pain points through AI analysis
Assist your agents in real-time with contextualized suggestions
Integrate insights directly into your CRM to accelerate resolution
DESIGNED
AND HOSTED
IN FRANCE
Optimize the AI conversational analysis of your customer calls
Automatically transcribe each call with over 95% accuracy
Summarize your conversations with a single click to reduce processing time
Identify patterns, intentions, and pain points through AI analysis
Assist your agents in real-time with contextualized suggestions
Integrate insights directly into your CRM to accelerate resolution
DESIGNED
AND HOSTED
IN FRANCE
4.7/5 based on over 200 reviews
4.7/5 based on over 200 reviews
Optimize the AI conversational analysis of your customer calls
Automatically transcribe each call with over 95% accuracy
Summarize your conversations with a single click to reduce processing time
Identify patterns, intentions, and pain points through AI analysis
Assist your agents in real-time with contextualized suggestions
Integrate insights directly into your CRM to accelerate resolution
DESIGNED
AND HOSTED
IN FRANCE
4.7/5 based on over 200 reviews
Give intelligence to your assistants with an AI designed for performance
Natural Language Understanding (NLU)
Understand intentions even when expressed freely, in multiple languages, with automatic detection and management of varied formulations.
Natural Language Understanding (NLU)
Understand intentions even when expressed freely, in multiple languages, with automatic detection and management of varied formulations.
Natural Language Understanding (NLU)
Understand intentions even when expressed freely, in multiple languages, with automatic detection and management of varied formulations.
Training on proprietary corpus
Your bots are trained on your own content, with business supervision and gradual refinement based on field feedback.
Training on proprietary corpus
Your bots are trained on your own content, with business supervision and gradual refinement based on field feedback.
Training on proprietary corpus
Your bots are trained on your own content, with business supervision and gradual refinement based on field feedback.
Management of conversational quality
Measure the relevance of responses, detect misunderstandings, and adjust your scenarios using clear and actionable indicators.
Management of conversational quality
Measure the relevance of responses, detect misunderstandings, and adjust your scenarios using clear and actionable indicators.
Management of conversational quality
Measure the relevance of responses, detect misunderstandings, and adjust your scenarios using clear and actionable indicators.
Simple integration, continuous supervision
ViaBrain integrates with all your bot components and allows you to track, improve, and enrich the journeys continuously and without dependency.
Simple integration, continuous supervision
ViaBrain integrates with all your bot components and allows you to track, improve, and enrich the journeys continuously and without dependency.
Simple integration, continuous supervision
ViaBrain integrates with all your bot components and allows you to track, improve, and enrich the journeys continuously and without dependency.
Sovereign hosting and controlled governance
No data is exposed to third-party AIs: your customer understanding remains confidential, controlled, and compliant.
Sovereign hosting and controlled governance
No data is exposed to third-party AIs: your customer understanding remains confidential, controlled, and compliant.
Sovereign hosting and controlled governance
No data is exposed to third-party AIs: your customer understanding remains confidential, controlled, and compliant.
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange using our advanced sovereign AI modules.
Utilize high-performing and scalable technologies to process data instantly or after the call.
Customize and manage your data flows with highly configurable solutions for maximum efficiency.
What you earn:
Voice transcription
Emotional analysis
Call summary
actionable insights
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange using our advanced sovereign AI modules.
Utilize high-performing and scalable technologies to process data instantly or after the call.
Customize and manage your data flows with highly configurable solutions for maximum efficiency.
What you earn:
Real-time or delayed analysis
Emotional analysis
Structured summary of exchanges
actionable insights
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange using our advanced sovereign AI modules.
Utilize high-performing and scalable technologies to process data instantly or after the call.
Customize and manage your data flows with highly configurable solutions for maximum efficiency.
What you earn:
Voice transcription
Emotional analysis
Call summary
actionable insights
Integrate ViaBrain with your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure a smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to guarantee total confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization to maximize the value of your data sources.
The advantages:
Real-time integration
Secure APIs
100% sovereign data
Dedicated support expert
Integrate ViaBrain with your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure a smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to guarantee total confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization to maximize the value of your data sources.
The advantages:
Real-time or delayed analysis
Secure APIs
Structured summary of exchanges
Dedicated support expert
Integrate ViaBrain with your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure a smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to guarantee total confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization to maximize the value of your data sources.
The advantages:
Real-time integration
Secure APIs
100% sovereign data
Dedicated support expert
Equip your contact center with our advanced AIs.
Automatic call summary
Simplify the documentation of customer interactions for more effective management of your data.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Instant supervision
Monitor and optimize your team's performance to ensure a quality customer service.
Notifications and alerts
Enable automatic alerts for pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide context-aware answers in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet the needs of customers.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Automatic call summary
Simplify customer interaction documentation for more efficient data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Automatic call summary
Simplify customer interaction documentation for more efficient data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team’s performance to ensure a high level of customer service.
Notifications and alerts
Enable automated alerts using pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextual, tailored responses in real-time using AI, based on a scalable database.
Real-time supervision
Monitor and optimize your team’s performance to ensure a high level of customer service.
Notifications and alerts
Enable automated alerts using pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextual, tailored responses in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and extract crucial information automatically from conversations.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and extract crucial information automatically from conversations.
What ViaBrain can do for you
What ViaBrain can do for you
-40%
Reducing response time through real-time insights
-40%
Reducing response time through real-time insights
+30%
Savings on operational costs through the automation of workflows
+30%
Savings on operational costs through the automation of workflows
+95%
Precision in the transcription and analysis of calls
+95%
Precision in the transcription and analysis of calls
Digital Transformation Director
Frédéric Sannier
What seemed important to us was to be able to interface the ViaDialog tools with our existing tools through APIs.
Digital Transformation Director
Frédéric Sannier
What seemed important to us was to be able to interface the ViaDialog tools with our existing tools through APIs.
80%
Companies integrate ViaBrain in less than 3 months
80%
Companies integrate ViaBrain in less than 3 months
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has enhanced customer service quality in two areas. We have increased team performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to production.
Elogie Siemp
Mathilde B.
Our agents can now access real-time data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
FAQ: ViaBrain AI Conversation Analysis, Summaries, Insights & Automation
What is ViaBrain, the sovereign AI call analysis solution?
+ViaBrain is a sovereign conversational AI platform that automatically transcribes, summarizes, and analyzes customer calls to improve contact center efficiency and customer experience.
How does ViaBrain’s AI-powered call transcription (Speech-to-Text) work?
+ViaBrain uses a French-built, sovereign Speech-to-Text engine with 95%+ accuracy, capable of handling accents, background noise, fast speech, and complex conversations.
How does AI call analysis detect intents, reasons for contact, and customer frustrations?
+ViaBrain applies multiple AI models to extract intents, classify call reasons, detect emotions, identify pain points, and reveal operational insights from every conversation.
Is ViaBrain compatible with my contact center and CRM tools?
+Yes. ViaBrain integrates in real time via API (MRCP, WebSocket…) with your telephony stack, IVR, natural-language SVI, VoIP systems, and CRM solutions such as Salesforce, HubSpot, Odoo, and Microsoft Dynamics.
Is ViaBrain’s call analysis platform GDPR-compliant and hosted in France?
+Absolutely. ViaBrain is 100% sovereign, fully hosted in France, GDPR-compliant, and runs on secure French infrastructure with no data transfer outside the EU.
How does the Agent Assist AI help contact center agents in real time?
+ViaBrain’s Agent Assist provides real-time suggestions, contextual information, automated summaries, key data extraction, and alerts—reducing handling time and improving answer accuracy.
Can ViaBrain analyze my existing call recordings (post-call analytics)?
+Yes. ViaBrain can process and analyze your call archives to reveal trends, recurring issues, compliance gaps, agent performance indicators, and customer pain points.
What are the business benefits of AI-powered call analysis in contact centers?
+Organizations typically achieve: • –40% response time • +30% operational savings • 95%+ transcription accuracy • Higher first-contact resolution and improved customer satisfaction.
Can I test ViaBrain to evaluate transcription and AI analysis quality?
+Yes. You can request a personalized demo and test call transcription, summarization, and insights on your own customer conversations.
How much does an AI call analysis solution like ViaBrain cost?
+Pricing depends on call volume, number of activated modules (STT, summary, Agent Assist…), and integration complexity. An expert can provide a detailed quote within 24 hours.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Declared Operator ARCEP, based in France
4.7/5 on +200 reviews
Speak with a ViaDialog expert.
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Declared Operator ARCEP, based in France
4.7/5 on +200 reviews
Speak with a ViaDialog expert.
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Declared Operator ARCEP, based in France
4.7/5 on +200 reviews
Speak with a ViaDialog expert.
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
