4.7/5 based on over 200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
4.7/5 based on over 200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
4.7/5 based on over 200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
Master your channels, centralize your flows
Master your channels, centralize your flows
Master your channels, centralize your flows
Smart omnichannel routing
Direct each message, call, or email to the right resource based on skill, channel, queue, or context.
Smart omnichannel routing
Direct each message, call, or email to the right resource based on skill, channel, queue, or context.
Smart omnichannel routing
Direct each message, call, or email to the right resource based on skill, channel, queue, or context.
Rule-driven distribution
Define your distribution logics according to your priorities, SLAs, schedules, queues, or agent statuses.
Rule-driven distribution
Define your distribution logics according to your priorities, SLAs, schedules, queues, or agent statuses.
Rule-driven distribution
Define your distribution logics according to your priorities, SLAs, schedules, queues, or agent statuses.
Seamless connection to your tools
Integrates natively with ViaFlow, bots, IVR, and CRM/ITSM tools for centralized management.
Seamless connection to your tools
Integrates natively with ViaFlow, bots, IVR, and CRM/ITSM tools for centralized management.
Seamless connection to your tools
Integrates natively with ViaFlow, bots, IVR, and CRM/ITSM tools for centralized management.
Unified management of your queues and flows
Manage all your flows from a single control point, regardless of the source: voice, chat, email, social media, SMS...
Unified management of your queues and flows
Manage all your flows from a single control point, regardless of the source: voice, chat, email, social media, SMS...
Unified management of your queues and flows
Manage all your flows from a single control point, regardless of the source: voice, chat, email, social media, SMS...
Compliance & native security
All data is processed and transported in a sovereign, traceable, and highly available environment.
Compliance & native security
All data is processed and transported in a sovereign, traceable, and highly available environment.
Compliance & native security
All data is processed and transported in a sovereign, traceable, and highly available environment.
The complete CX toolkit for your technical teams
Access our application core through your native interfaces.
Connect your channels and data sources to create effective customer journeys.
Access all our AI tools to analyze your data and automate your workflows.
Thoughts for the tech teams:
Open APIs
Integrated AI engine
Native data connection
Automated workflows
The complete CX toolkit for your technical teams
Access our application core through your native interfaces.
Connect your channels and data sources to create effective customer journeys.
Access all our AI tools to analyze your data and automate your workflows.
Thoughts for the tech teams:
Open APIs
Integrated AI engine
Native data connection
Automated workflows
The complete CX toolkit for your technical teams
Access our application core through your native interfaces.
Connect your channels and data sources to create effective customer journeys.
Access all our AI tools to analyze your data and automate your workflows.
Thoughts for the tech teams:
Open APIs
Integrated AI engine
Native data connection
Automated workflows
A flexible and scalable solution, available in SaaS and On-Premise mode
Develop robust web and mobile applications using powerful APIs.
Benefit from continuous technical support throughout the creation of your solutions.
Ensure a smooth transition on your On-Premise infrastructures with the help of our DevOps teams.
Adapted to your environment:
SaaS or On-Premise
Dedicated technical support
High-performance API
Controlled deployment
A flexible and scalable solution, available in SaaS and On-Premise mode
Develop robust web and mobile applications using powerful APIs.
Benefit from continuous technical support throughout the creation of your solutions.
Ensure a smooth transition on your On-Premise infrastructures with the help of our DevOps teams.
Adapted to your environment:
SaaS or On-Premise
Dedicated technical support
High-performance API
Controlled deployment
A flexible and scalable solution, available in SaaS and On-Premise mode
Develop robust web and mobile applications using powerful APIs.
Benefit from continuous technical support throughout the creation of your solutions.
Ensure a smooth transition on your On-Premise infrastructures with the help of our DevOps teams.
Adapted to your environment:
SaaS or On-Premise
Dedicated technical support
High-performance API
Controlled deployment
Customize your existing solution from a list of several AI features
Automatic call summary
Simplify the documentation of client interactions for more efficient management of your data.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team's performance to ensure a high quality of customer service.
Notifications and alerts
Enable pre-configured keyword alerts to increase your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextually relevant real-time responses using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined knowledge base.
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet the needs of the customers.
The automatic retrieval of key information
Automatically identify and extract crucial information from conversations.
Automatic call summary
Simplify customer interaction documentation for more effective data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Intelligent categorization
Automatically organize key information to facilitate analysis and decision-making.
Automatic call summary
Simplify customer interaction documentation for more effective data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Intelligent categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team's performance to ensure a high quality of customer service.
Notifications and alerts
Enable automated alerts with pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextually relevant responses in real-time using AI, based on a scalable database.
Real-time supervision
Monitor and optimize your team's performance to ensure a high quality of customer service.
Notifications and alerts
Enable automated alerts with pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextually relevant responses in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
What ViaEngine can do for you
3x
Your CCaaS faster
3x
Your CCaaS faster
7
Instant channels
7
Instant channels
-30
Connectors
-30
Connectors
Contact Center Director
David Lunel
A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.
Contact Center Director
David Lunel
A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.
99,9%
SLA
99,9%
SLA
Our clients speak about us
Our clients speak about us
IRCEM
Frédéric S.
We felt the involvement of the whole team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt the involvement of the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs. All new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in ensuring the quality of customer relations.
Parc Astérix
David L.
ViaDialog is really attentive to our needs. All new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in ensuring the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly meets our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly meets our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Partélios
Meryam T.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frédéric S.
We felt a commitment from the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt a commitment from the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort!
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort!
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
Questions? Just ask.
How to study the relevance of ViaEngine for our needs?
Can I replace solutions like Genesys, Nice, or Avaya with ViaEngine?
How to estimate the ROI of ViaEngine?
Do you offer specific pricing for small businesses?
Do you offer subscriptions or annual contracts?
Who are the integrators of ViaEngine?
Chat with an expert and get personalized answers to your questions.
20 years of expertise
Compliant with GDPR and ISO 22301 certified
billions of interactions managed/year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Chat with an expert and get personalized answers to your questions.
20 years of expertise
Compliant with GDPR and ISO 22301 certified
billions of interactions managed/year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Chat with an expert and get personalized answers to your questions.
20 years of expertise
Compliant with GDPR and ISO 22301 certified
billions of interactions managed/year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Learn more
Learn more
Learn more
