Easily create your CCaaS with our API modules
Integrate AI modules to automate and analyze your data
Replace your legacy solutions with a modern infrastructure
Easily connect your CRM to a powerful interaction management engine
DESIGNED
AND HOSTED
IN FRANCE
Easily create your CCaaS with our API modules
Integrate AI modules to automate and analyze your data
Replace your legacy solutions with a modern infrastructure
Easily connect your CRM to a powerful interaction management engine
DESIGNED
AND HOSTED
IN FRANCE
4.7/5 based on over 200 reviews
4.7/5 based on over 200 reviews
4.7/5 based on over 200 reviews
Master your channels, centralize your flows
Master your channels, centralize your flows
Master your channels, centralize your flows
Smart omnichannel routing
Direct each message, call, or email to the right resource based on skill, channel, queue, or context.
Smart omnichannel routing
Direct each message, call, or email to the right resource based on skill, channel, queue, or context.
Smart omnichannel routing
Direct each message, call, or email to the right resource based on skill, channel, queue, or context.
Rule-driven distribution
Define your distribution logics according to your priorities, SLAs, schedules, queues, or agent statuses.
Rule-driven distribution
Define your distribution logics according to your priorities, SLAs, schedules, queues, or agent statuses.
Rule-driven distribution
Define your distribution logics according to your priorities, SLAs, schedules, queues, or agent statuses.
Seamless connection to your tools
Integrates natively with ViaFlow, bots, IVR, and CRM/ITSM tools for centralized management.
Seamless connection to your tools
Integrates natively with ViaFlow, bots, IVR, and CRM/ITSM tools for centralized management.
Seamless connection to your tools
Integrates natively with ViaFlow, bots, IVR, and CRM/ITSM tools for centralized management.
Unified management of your queues and flows
Manage all your flows from a single control point, regardless of the source: voice, chat, email, social media, SMS...
Unified management of your queues and flows
Manage all your flows from a single control point, regardless of the source: voice, chat, email, social media, SMS...
Unified management of your queues and flows
Manage all your flows from a single control point, regardless of the source: voice, chat, email, social media, SMS...
Compliance & native security
All data is processed and transported in a sovereign, traceable, and highly available environment.
Compliance & native security
All data is processed and transported in a sovereign, traceable, and highly available environment.
Compliance & native security
All data is processed and transported in a sovereign, traceable, and highly available environment.
The complete CX toolkit for your technical teams
Access our application core through your native interfaces.
Connect your channels and data sources to create effective customer journeys.
Access all our AI tools to analyze your data and automate your workflows.
Thoughts for the tech teams:
Open APIs
Integrated AI engine
Native data connection
Automated workflows
The complete CX toolkit for your technical teams
Access our application core through your native interfaces.
Connect your channels and data sources to create effective customer journeys.
Access all our AI tools to analyze your data and automate your workflows.
Thoughts for the tech teams:
Open APIs
Integrated AI engine
Native data connection
Automated workflows
The complete CX toolkit for your technical teams
Access our application core through your native interfaces.
Connect your channels and data sources to create effective customer journeys.
Access all our AI tools to analyze your data and automate your workflows.
Thoughts for the tech teams:
Open APIs
Integrated AI engine
Native data connection
Automated workflows
A flexible and scalable solution, available in SaaS and On-Premise mode
Develop robust web and mobile applications using powerful APIs.
Benefit from continuous technical support throughout the creation of your solutions.
Ensure a smooth transition on your On-Premise infrastructures with the help of our DevOps teams.
Adapted to your environment:
SaaS or On-Premise
Dedicated technical support
High-performance API
Controlled deployment
A flexible and scalable solution, available in SaaS and On-Premise mode
Develop robust web and mobile applications using powerful APIs.
Benefit from continuous technical support throughout the creation of your solutions.
Ensure a smooth transition on your On-Premise infrastructures with the help of our DevOps teams.
Adapted to your environment:
SaaS or On-Premise
Dedicated technical support
High-performance API
Controlled deployment
A flexible and scalable solution, available in SaaS and On-Premise mode
Develop robust web and mobile applications using powerful APIs.
Benefit from continuous technical support throughout the creation of your solutions.
Ensure a smooth transition on your On-Premise infrastructures with the help of our DevOps teams.
Adapted to your environment:
SaaS or On-Premise
Dedicated technical support
High-performance API
Controlled deployment
Customize your existing solution from a list of several AI features
Automatic call summary
Simplify the documentation of client interactions for more efficient management of your data.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team's performance to ensure a high quality of customer service.
Notifications and alerts
Enable pre-configured keyword alerts to increase your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextually relevant real-time responses using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined knowledge base.
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet the needs of the customers.
The automatic retrieval of key information
Automatically identify and extract crucial information from conversations.
Automatic call summary
Simplify customer interaction documentation for more effective data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Intelligent categorization
Automatically organize key information to facilitate analysis and decision-making.
Automatic call summary
Simplify customer interaction documentation for more effective data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Intelligent categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team's performance to ensure a high quality of customer service.
Notifications and alerts
Enable automated alerts with pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextually relevant responses in real-time using AI, based on a scalable database.
Real-time supervision
Monitor and optimize your team's performance to ensure a high quality of customer service.
Notifications and alerts
Enable automated alerts with pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextually relevant responses in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
What ViaEngine can do for you
3x
Your CCaaS faster
3x
Your CCaaS faster
7
Instant channels
7
Instant channels
-30
Connectors
-30
Connectors
Contact Center Director
David Lunel
A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.
Contact Center Director
David Lunel
A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.
99.9%
SLA
99.9%
SLA
They selected ViaDialog to transform their customer relations
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has enhanced customer service quality in two areas. We have increased team performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to production.
Elogie Siemp
Mathilde B.
Our agents can now access real-time data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
FAQ: ViaEngine AI Modules, CCaaS APIs, Integrations & Deployment
What is ViaEngine and what does this CCaaS API platform do?
+ViaEngine is ViaDialog’s API-first platform that allows technical teams to integrate AI modules—transcription, call summarization, sentiment analysis, callbots, and real-time supervision—directly into their existing applications, CRMs, and customer service tools.
Can ViaEngine replace legacy solutions like Genesys, Avaya, NICE, or Diabolocom?
+Yes. ViaEngine provides a modern, sovereign, fully proprietary CCaaS infrastructure that can replace legacy platforms while offering more flexibility, speed, and control.
How does ViaEngine integrate with CRMs such as Salesforce, HubSpot, or Odoo?
+ViaEngine exposes modern REST APIs that connect call data, customer context, and workflows directly into your CRM without complex middleware or heavy IT projects.
Which AI modules are available through ViaEngine?
+ViaEngine includes a full suite of AI features: • Real-time call transcription • Automatic call summarization • Intelligent categorization • Sentiment & intent analysis • Keyword detection & alerts • Agent Assist with live suggestions • Real-time supervision • Smart FAQ automation
Is ViaEngine available in SaaS, On-Premise, or hybrid mode?
+ViaEngine can be deployed in SaaS, On-Premise, or hybrid environments to align with your security, sovereignty, or infrastructure constraints.
How does ViaEngine improve contact center productivity?
+ViaEngine automates repetitive tasks such as note-taking, call summaries, tagging, and retrieving information. This saves agents several minutes per interaction and improves first-contact resolution.
Can ViaEngine replace a DTMF IVR with a natural-language callbot?
+Yes. ViaEngine includes a proprietary natural-language engine (NLU) capable of handling complex requests, automating customer journeys, and reducing queue times.
Does ViaEngine work with existing telecom or SIP infrastructure?
+Yes. ViaEngine integrates via API or SIP to your current telephony systems, operators, SBCs, or contact center platforms.
How secure is ViaEngine and is it GDPR compliant?
+ViaEngine is fully GDPR-compliant, designed and hosted in France, sovereign by design, and ISO 22301 certified. No data leaves the EU.
10. What are the technical requirements to deploy ViaEngine?
+You only need HTTPS connectivity and secure API keys. No complex infrastructure or heavy setup is required.
Can ViaEngine automatically analyse calls and generate insights?
+Yes. ViaEngine provides: • Sentiment detection • Automatic summaries • Intent & topic extraction • Trending issues • Real-time alerts • Quality indicators Insights can be exported to any BI tool.
Does ViaEngine offer ready-to-use connectors?
+Yes—CRM, ITSM, data lake, analytics, and enterprise system connectors are available out of the box or via custom integration.
What SLA and uptime guarantees does ViaEngine provide?
+ViaEngine delivers up to 99.9% SLA, even under heavy load, thanks to its fully proprietary cloud architecture.
What type of companies use ViaEngine?
+Large enterprises, mid-market organizations, and regulated industries such as energy, finance, insurance, retail, healthcare, and utilities.
How can I estimate the ROI of ViaEngine?
+ViaDialog offers an AI impact calculator that estimates cost savings, time gained per agent, and productivity improvements in under a minute.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Declared Operator ARCEP, based in France
4.7/5 on +200 reviews
Speak with a ViaDialog expert.
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Declared Operator ARCEP, based in France
4.7/5 on +200 reviews
Speak with a ViaDialog expert.
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Declared Operator ARCEP, based in France
4.7/5 on +200 reviews
Speak with a ViaDialog expert.
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
