4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
An embedded AI at the service of your agents
Live transcription of the exchange
AI automatically transcribes calls or messages so that no context is lost.
Live transcription of the exchange
AI automatically transcribes calls or messages so that no context is lost.
Live transcription of the exchange
AI automatically transcribes calls or messages so that no context is lost.
Smart summary of the conversation
At the end of the exchange, a clear summary is generated to facilitate closing and post-sales.
Smart summary of the conversation
At the end of the exchange, a clear summary is generated to facilitate closing and post-sales.
Smart summary of the conversation
At the end of the exchange, a clear summary is generated to facilitate closing and post-sales.
Suggestions for tone or phrasing
The assistant offers an appropriate posture: reassuring, commercial, neutral… depending on the situation.
Suggestions for tone or phrasing
The assistant offers an appropriate posture: reassuring, commercial, neutral… depending on the situation.
Suggestions for tone or phrasing
The assistant offers an appropriate posture: reassuring, commercial, neutral… depending on the situation.
Intent or escalation detection
AI identifies signs of tension, implicit requests, or sensitive topics to prioritize.
Intent or escalation detection
AI identifies signs of tension, implicit requests, or sensitive topics to prioritize.
Intent or escalation detection
AI identifies signs of tension, implicit requests, or sensitive topics to prioritize.
Seamless integration into the agent interface
The agent remains focused: the assistant operates in the background, without disrupting his workflow.
Seamless integration into the agent interface
The agent remains focused: the assistant operates in the background, without disrupting his workflow.
Seamless integration into the agent interface
The agent remains focused: the assistant operates in the background, without disrupting his workflow.
Capture every detail with the transcription of conversations
Agent Assist transforms each agent into a customer service expert. Thanks to real-time transcription and artificial intelligence, it captures every exchanged word, analyzes intentions, suggests appropriate responses, and facilitates the handling of requests. Agents save time, reduce errors, and stay focused on what really matters: the quality of human interaction. Whether documenting a call, filling out a CRM, tracking a history, or handling a complex case, Agent Assist simplifies the management of interactions while increasing operational efficiency.
Designed for field performance:
Live transcription
Built-in quick actions
Contextual suggestions
Less mental load
Capture every detail with the transcription of conversations
Agent Assist transforms each agent into a customer service expert. Thanks to real-time transcription and artificial intelligence, it captures every exchanged word, analyzes intentions, suggests appropriate responses, and facilitates the handling of requests. Agents save time, reduce errors, and stay focused on what really matters: the quality of human interaction. Whether documenting a call, filling out a CRM, tracking a history, or handling a complex case, Agent Assist simplifies the management of interactions while increasing operational efficiency.
Designed for field performance:
Live transcription
Built-in quick actions
Contextual suggestions
Less mental load
Capture every detail with the transcription of conversations
Agent Assist transforms each agent into a customer service expert. Thanks to real-time transcription and artificial intelligence, it captures every exchanged word, analyzes intentions, suggests appropriate responses, and facilitates the handling of requests. Agents save time, reduce errors, and stay focused on what really matters: the quality of human interaction. Whether documenting a call, filling out a CRM, tracking a history, or handling a complex case, Agent Assist simplifies the management of interactions while increasing operational efficiency.
Designed for field performance:
Live transcription
Built-in quick actions
Contextual suggestions
Less mental load
Respond faster with AI-generated suggestions
Agent Assist provides your teams with ready-to-use, contextualized responses generated in real-time from ongoing exchanges. The AI relies on your knowledge bases and customer history to suggest precise, consistent, and always updatable formulations. Agents save precious time, avoid input errors, and can focus on complex cases. The result: faster responses, a smooth customer experience, and more efficient handling of requests.
Immediate benefits:
Real-time responses
Consistency of exchanges
Reduced search time
Increased productivity
Respond faster with AI-generated suggestions
Agent Assist provides your teams with ready-to-use, contextualized responses generated in real-time from ongoing exchanges. The AI relies on your knowledge bases and customer history to suggest precise, consistent, and always updatable formulations. Agents save precious time, avoid input errors, and can focus on complex cases. The result: faster responses, a smooth customer experience, and more efficient handling of requests.
Immediate benefits:
Real-time responses
Consistency of exchanges
Reduced search time
Increased productivity
Respond faster with AI-generated suggestions
Agent Assist provides your teams with ready-to-use, contextualized responses generated in real-time from ongoing exchanges. The AI relies on your knowledge bases and customer history to suggest precise, consistent, and always updatable formulations. Agents save precious time, avoid input errors, and can focus on complex cases. The result: faster responses, a smooth customer experience, and more efficient handling of requests.
Immediate benefits:
Real-time responses
Consistency of exchanges
Reduced search time
Increased productivity
Instant answers to frequently asked questions through the FAQ Bot
The FAQ Bot automates the management of repetitive requests by relying on your existing knowledge base: help articles, tutorials, internal procedures, or technical notices. Available 24/7, it accurately answers the most frequent questions, thereby freeing up time for your teams and improving the user experience. It guarantees consistent, reliable, and always up-to-date responses, with no extra effort.
Designed for customer autonomy:
24/7 Responses
Less agent solicitation
Content always up to date
Immediate satisfaction
Instant answers to frequently asked questions through the FAQ Bot
The FAQ Bot automates the management of repetitive requests by relying on your existing knowledge base: help articles, tutorials, internal procedures, or technical notices. Available 24/7, it accurately answers the most frequent questions, thereby freeing up time for your teams and improving the user experience. It guarantees consistent, reliable, and always up-to-date responses, with no extra effort.
Designed for customer autonomy:
24/7 Responses
Less agent solicitation
Content always up to date
Immediate satisfaction
Instant answers to frequently asked questions through the FAQ Bot
The FAQ Bot automates the management of repetitive requests by relying on your existing knowledge base: help articles, tutorials, internal procedures, or technical notices. Available 24/7, it accurately answers the most frequent questions, thereby freeing up time for your teams and improving the user experience. It guarantees consistent, reliable, and always up-to-date responses, with no extra effort.
Designed for customer autonomy:
24/7 Responses
Less agent solicitation
Content always up to date
Immediate satisfaction
Your AI assistant never sleeps, other features await you.
Our clients speak about us
IRCEM
Frédéric S.
We felt a commitment from the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort!
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production launch.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frédéric S.
We felt a commitment from the entire team towards the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt a commitment from the entire team towards the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms are communicated to the teams, and the supervisors are always supported while maintaining a high quality of customer relations.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms are communicated to the teams, and the supervisors are always supported while maintaining a high quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors are gaining in efficiency and comfort! The solution is quite suitable for remote work, which is becoming the norm.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors are gaining in efficiency and comfort! The solution is quite suitable for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog accompanied us perfectly in a personalized way, from the design of the ViaFlow solution to its deployment.
Partélios
Meryam T.
ViaDialog accompanied us perfectly in a personalized way, from the design of the ViaFlow solution to its deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Questions? Just ask.
Can I test the Agent Assist?
Does Agent Assist require specific training for my agents?
Do you offer specific pricing for small businesses?
Can Agent Assist integrate with the tools I already use, like Salesforce or Zendesk?
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Learn more
Learn more
Learn more