Optimize customer relationships and policyholder satisfaction.
Optimize claims management, automate simple requests, and enhance the responsiveness of your advisors on sensitive cases.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relations.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relations.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relations.
Reinventing Policyholder Relationships in the Digital Era
Policyholders expect quick, personalized responses that are accessible at any time. To meet these challenges, insurance stakeholders must rethink their customer relationship with solutions that can automate simple requests, support advisors in real-time, and streamline the entire policyholder journey.
ViaDialog deploys a sovereign and modular platform, powered by AI, to improve service quality and optimize your costs.
Simplified and faster interactions
Immediate 24/7 Responses
Simple automation
Qualification of Requests
Cost reduction
Reinventing Policyholder Relationships in the Digital Era
Policyholders expect quick, personalized responses that are accessible at any time. To meet these challenges, insurance stakeholders must rethink their customer relationship with solutions that can automate simple requests, support advisors in real-time, and streamline the entire policyholder journey.
ViaDialog deploys a sovereign and modular platform, powered by AI, to improve service quality and optimize your costs.
Simplified and faster interactions
Immediate 24/7 Responses
Simple automation
Qualification of Requests
Cost reduction
Our solutions for the insurance sector
ViaDialog offers a modular suite to manage every stage of customer relationship, from chatbot to quality monitoring.
Automate simple requests 24/7
Claim filing, insurance certificate, case tracking: provide instant responses via chatbot.
Automate simple requests 24/7
Claim filing, insurance certificate, case tracking: provide instant responses via chatbot.
Automate simple requests 24/7
Claim filing, insurance certificate, case tracking: provide instant responses via chatbot.
Streamline the phone reception process
Reduce wait times with an intelligent IVR that understands and directs callers, crafted with a technical and business-oriented tone for a B2B audience.
Streamline the phone reception process
Reduce wait times with an intelligent IVR that understands and directs callers, crafted with a technical and business-oriented tone for a B2B audience.
Streamline the phone reception process
Reduce wait times with an intelligent IVR that understands and directs callers, crafted with a technical and business-oriented tone for a B2B audience.
Enhance the expertise of your advisors
AI suggests the appropriate responses, contractual documents, or regulatory processes in real-time.
Enhance the expertise of your advisors
AI suggests the appropriate responses, contractual documents, or regulatory processes in real-time.
Enhance the expertise of your advisors
AI suggests the appropriate responses, contractual documents, or regulatory processes in real-time.
Effectively follow up with your clients
Manage call campaigns for prevention, contract updates, or overdue payments.
Effectively follow up with your clients
Manage call campaigns for prevention, contract updates, or overdue payments.
Effectively follow up with your clients
Manage call campaigns for prevention, contract updates, or overdue payments.
Capture client needs and pain points
Automated analysis of sentiments, contact patterns, and emerging trends.
Capture client needs and pain points
Automated analysis of sentiments, contact patterns, and emerging trends.
Capture client needs and pain points
Automated analysis of sentiments, contact patterns, and emerging trends.
Manage the quality of agent/client interactions
Assess, measure, and continuously improve the quality of responses and regulatory compliance.
Manage the quality of agent/client interactions
Assess, measure, and continuously improve the quality of responses and regulatory compliance.
Manage the quality of agent/client interactions
Assess, measure, and continuously improve the quality of responses and regulatory compliance.
Concrete business use cases for the insurance sector
Our solutions address the specific challenges of the insurance sector: automating the management of simple requests, streamlining telephone reception, speeding up claims processing, and assisting advisors with sensitive cases.
ViaDialog enhances service quality while optimizing operational costs.
High-impact practical examples:
Claim File Tracking
Accelerated Processing
Simplified Declaration
Detection of irritants
Concrete business use cases for the insurance sector
Our solutions address the specific challenges of the insurance sector: automating the management of simple requests, streamlining telephone reception, speeding up claims processing, and assisting advisors with sensitive cases.
ViaDialog enhances service quality while optimizing operational costs.
High-impact practical examples:
Claim File Tracking
Accelerated Processing
Simplified Declaration
Detection of irritants
Benefits for Insurance and Mutual Funds
By deploying ViaDialog solutions, insurance stakeholders improve performance, fluidity, and customer service quality.
Reduction of case processing time
Accelerate responses and free up more than 40% of time by automating simple steps.
Reduction of case processing time
Accelerate responses and free up more than 40% of time by automating simple steps.
Reduction of case processing time
Accelerate responses and free up more than 40% of time by automating simple steps.
Enhancement of first-contact resolution rate
Up to +20% more tickets resolved on the first contact thanks to intelligent routing.
Enhancement of first-contact resolution rate
Up to +20% more tickets resolved on the first contact thanks to intelligent routing.
Enhancement of first-contact resolution rate
Up to +20% more tickets resolved on the first contact thanks to intelligent routing.
Reduction of Recurring Call Volume
Reduce calls related to case follow-ups or certificates by up to 40%.
Reduction of Recurring Call Volume
Reduce calls related to case follow-ups or certificates by up to 40%.
Reduction of Recurring Call Volume
Reduce calls related to case follow-ups or certificates by up to 40%.
Team productivity improvement
+271,000 hours/year can be automated for your teams (based on 1,000 agents).
Team productivity improvement
+271,000 hours/year can be automated for your teams (based on 1,000 agents).
Team productivity improvement
+271,000 hours/year can be automated for your teams (based on 1,000 agents).
Why Choose ViaDialog
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
Omnichannel Approach
Enhanced omnichannel customer experience
Optimization
Continuous improvement of acoustic models and call analysis
KPI
Real-time performance indicators via back-office
Deployment
Cloud and On-Premise Solution
Our clients speak about us
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Frequently Asked Questions
How can insurers automate customer inquiries using conversational AI?
+Conversational AI enables insurers to deploy chatbots and callbots capable of automatically handling common requests such as contract tracking, claims reporting, certificate requests, or information on coverage. These virtual agents operate 24/7 on digital channels (web, mobile, WhatsApp, etc.) and via phone, thus providing an immediate and consistent response to all policyholders.
How does ViaDialog ensure the security and GDPR compliance of client data in the insurance sector?
+ViaDialog is a sovereign platform, hosted in France, which strictly complies with GDPR and insurance industry-specific regulations. Customer data is securely stored without commercial exploitation, and AI models can be fine-tuned on-site to ensure complete confidentiality of sensitive information.
How can insurance advisors better manage complex and sensitive cases?
+ViaDialog offers an Agent Assist solution that acts as an intelligent co-pilot for advisors. In handling complex claims, negotiations, or contract renegotiations, Agent Assist provides real-time response suggestions, access to product datasheets, and business process steps. This enables advisors to assist clients with greater precision and reduces processing times while ensuring compliance.
What key metrics should be monitored to manage customer service quality in insurance?
+In the insurance sector, managing customer relations relies on key indicators such as the first contact resolution rate, average handling time (AHT), customer satisfaction (CSAT), and the identification of pain points or risk situations. ViaDialog offers conversational analysis and Quality Monitoring tools to track these KPIs, identify areas for improvement, and enhance the quality of customer service on a daily basis.
What are the benefits of a callbot for an insurance customer service department?
+The natural language callbot modernizes the telephonic reception of insurance companies by autonomously handling straightforward requests such as certificates, file tracking, and personal information updates. It optimizes call distribution by directing policyholders to the appropriate contact at the first interaction. The result: time savings for clients, cost reduction for the insurer, and an overall improvement in advisor availability.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
