How can banks automate customer interactions using conversational AI?

Banks can deploy AI callbots and chatbots to automate the handling of recurring requests: opening hours, card blockings, bank details, appointments, etc. ViaDialog offers an omnichannel solution capable of processing these requests in natural language via phone, chat, or messaging, ensuring a seamless experience 24/7.

How does ViaDialog ensure GDPR compliance in the processing of banking data?

ViaDialog is a 100% sovereign developer, with infrastructure hosted in France. All voice and text data collected through our solutions (callbots, IVR, chatbots, etc.) are processed in strict compliance with GDPR and banking sector requirements. No transfers outside the EU are made without explicit consent.

How can we assist bank advisors in better addressing complex inquiries?

Our Agent Assist module functions as an intelligent co-pilot: it analyzes conversations in real-time, suggests contextualized responses, and extracts useful information from internal knowledge bases. Result: reduced processing times, a consistent customer experience, and a better-equipped agent.

What quality indicators should be monitored in a banking contact center?

Thanks to Quality Monitoring, banks can track key KPIs such as first contact resolution rate, average handling time, customer-emotion expressions, and reasons for contact. Calls are analyzed automatically to enhance performance, detect weak signals, and ensure the quality of bank customer service.

What are the advantages of a callbot for banking customer service?

ViaDialog's banking callbot reduces the number of calls handled by human advisors, enhances reachability, and enables intelligent qualification from the first contact. Its proprietary voice engine ensures a precise understanding of intentions, even in complex business contexts.