Reinvent banking customer service in the age of AI
Automate exchanges, personalize interactions, and support your advisors with secure omnichannel solutions.
4.7/5 on +200 reviews
+350 brands leverage ViaDialog to streamline their customer relationships.
4.7/5 on +200 reviews
+350 brands leverage ViaDialog to streamline their customer relationships.
4.7/5 on +200 reviews
+350 brands leverage ViaDialog to streamline their customer relationships.
Why modernize customer relations in the banking sector?
Banking customers' expectations are evolving: immediacy, autonomy, transparency. To address these challenges, banks must adopt agile solutions capable of automating routine requests, optimizing omnichannel journeys, and assisting advisors in their interactions.
ViaDialog supports this transformation with a unified platform powered by AI, enhancing the customer experience while reducing operational costs.
What your clients are looking for:
Instantaneous responses
Unified channels
Seamless customer journey
Increase in productivity
Why modernize customer relations in the banking sector?
Banking customers' expectations are evolving: immediacy, autonomy, transparency. To address these challenges, banks must adopt agile solutions capable of automating routine requests, optimizing omnichannel journeys, and assisting advisors in their interactions.
ViaDialog supports this transformation with a unified platform powered by AI, enhancing the customer experience while reducing operational costs.
What your clients are looking for:
Instantaneous responses
Unified channels
Seamless customer journey
Increase in productivity
Our solutions for the banking sector
ViaDialog offers a modular suite to manage every stage of customer relationship, from chatbot to quality monitoring.
Automate simple requests 24/7
IBAN, balance, transfer tracking: respond instantly via web, mobile, WhatsApp.
Automate simple requests 24/7
IBAN, balance, transfer tracking: respond instantly via web, mobile, WhatsApp.
Automate simple requests 24/7
IBAN, balance, transfer tracking: respond instantly via web, mobile, WhatsApp.
Streamline the phone reception process
A natural language IVR that understands and directs calls seamlessly.
Streamline the phone reception process
A natural language IVR that understands and directs calls seamlessly.
Streamline the phone reception process
A natural language IVR that understands and directs calls seamlessly.
Accelerate advisor responses
Real-time suggestions for responses, documents, or recommended actions.
Accelerate advisor responses
Real-time suggestions for responses, documents, or recommended actions.
Accelerate advisor responses
Real-time suggestions for responses, documents, or recommended actions.
Evaluate and enhance the quality of communications
Performance tracking, compliance evaluation, and areas for improvement.
Evaluate and enhance the quality of communications
Performance tracking, compliance evaluation, and areas for improvement.
Evaluate and enhance the quality of communications
Performance tracking, compliance evaluation, and areas for improvement.
Gain insights from every banking conversation
Transcriptions, automatic summarization, emotion detection, and contact pattern identification.
Gain insights from every banking conversation
Transcriptions, automatic summarization, emotion detection, and contact pattern identification.
Gain insights from every banking conversation
Transcriptions, automatic summarization, emotion detection, and contact pattern identification.
Optimize your prospecting campaigns
Client follow-ups, personalized offers, or automated appointment scheduling.
Optimize your prospecting campaigns
Client follow-ups, personalized offers, or automated appointment scheduling.
Optimize your prospecting campaigns
Client follow-ups, personalized offers, or automated appointment scheduling.
Concrete business use cases for the banking sector
Our solutions are designed for the recurring challenges of the sector: automating simple requests, relieving call centers, managing quality, or assisting advisors in handling sensitive cases.
High-impact practical examples:
Transfer Tracking
Complex Tickets
Credit card opposition
Irritant Detection
Concrete business use cases for the banking sector
Our solutions are designed for the recurring challenges of the sector: automating simple requests, relieving call centers, managing quality, or assisting advisors in handling sensitive cases.
High-impact practical examples:
Transfer Tracking
Complex Tickets
Credit card opposition
Irritant Detection
Benefits for banks and fintechs
By deploying ViaDialog solutions, banking players enhance both their operational efficiency and service quality.
Reduction in processing time
Accelerate request resolutions and save up to 40% of agent time through automation.
Reduction in processing time
Accelerate request resolutions and save up to 40% of agent time through automation.
Reduction in processing time
Accelerate request resolutions and save up to 40% of agent time through automation.
Enhancement of first-contact resolution rate
Up to +20% of inquiries resolved on the first interaction through intelligent and contextual routing.
Enhancement of first-contact resolution rate
Up to +20% of inquiries resolved on the first interaction through intelligent and contextual routing.
Enhancement of first-contact resolution rate
Up to +20% of inquiries resolved on the first interaction through intelligent and contextual routing.
Agent-side productivity enhancement
Over 271,000 hours/year freed for advisors (based on 1,000 agents), enabling faster responses.
Agent-side productivity enhancement
Over 271,000 hours/year freed for advisors (based on 1,000 agents), enabling faster responses.
Agent-side productivity enhancement
Over 271,000 hours/year freed for advisors (based on 1,000 agents), enabling faster responses.
Reduction in the number of incoming calls
Reduce calls related to simple requests (bank details, transfers, lost credit cards, etc.) by up to 40%.
Reduction in the number of incoming calls
Reduce calls related to simple requests (bank details, transfers, lost credit cards, etc.) by up to 40%.
Reduction in the number of incoming calls
Reduce calls related to simple requests (bank details, transfers, lost credit cards, etc.) by up to 40%.
Why Choose ViaDialog
Consulting & Management
Performance Monitoring and Professional Services
Native omnichannel
All your channels unified in a single interface
Industry Expertise
Skills transfer and personalized support
Continuous optimization
AI continuously fine-tuned from your data and interactions
Sovereignty
100% proprietary platform hosted in France
Custom integration
Powerful connectors with your internal tools (CRM, IVR…)
Our clients speak about us
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Frequently Asked Questions
How can banks automate customer interactions using conversational AI?
+Banks can deploy AI callbots and chatbots to automate the handling of recurring requests: opening hours, card blockings, bank details, appointments, etc. ViaDialog offers an omnichannel solution capable of processing these requests in natural language via phone, chat, or messaging, ensuring a seamless experience 24/7.
How does ViaDialog ensure GDPR compliance in the processing of banking data?
+ViaDialog is a 100% sovereign developer, with infrastructure hosted in France. All voice and text data collected through our solutions (callbots, IVR, chatbots, etc.) are processed in strict compliance with GDPR and banking sector requirements. No transfers outside the EU are made without explicit consent.
How can we assist bank advisors in better addressing complex inquiries?
+Our Agent Assist module functions as an intelligent co-pilot: it analyzes conversations in real-time, suggests contextualized responses, and extracts useful information from internal knowledge bases. Result: reduced processing times, a consistent customer experience, and a better-equipped agent.
What quality indicators should be monitored in a banking contact center?
+Thanks to Quality Monitoring, banks can track key KPIs such as first contact resolution rate, average handling time, customer-emotion expressions, and reasons for contact. Calls are analyzed automatically to enhance performance, detect weak signals, and ensure the quality of bank customer service.
What are the advantages of a callbot for banking customer service?
+ViaDialog's banking callbot reduces the number of calls handled by human advisors, enhances reachability, and enables intelligent qualification from the first contact. Its proprietary voice engine ensures a precise understanding of intentions, even in complex business contexts.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
