Recognized as a key player in the 2024 customer relationship solutions landscape, co-written by the French Association of Customer Relationship (AFRC) and Accenture Song, ViaDialog is positioned among the companies redefining industry standards.

This landscape, a reference in the field, highlights the technological and strategic players that support companies in their transformation. Being alongside market leaders is a strong recognition of our expertise and commitment to innovation.

A recognition that follows our constant commitment

Already in 2024, we were part of a major study on the transformation of customer relationships with generative AI, identified as one of the 15 most advanced publishers in France.

This new distinction confirms our ability to offer effective solutions tailored to the strategic challenges of businesses: a souverain AI, modular and cutting-edge tools, and a desire to support our clients at every stage of their transformation.

Innovative solutions to transform customer relationships

With innovative solutions such as:

• Our Multichannel Script Designer, which facilitates the creation of seamless journeys integrating calls, SMS, messaging, or even voice recognition.

• Conversational AI tools: chatbot, callbot, transcription, summary, and analysis of interactions.

• The integration of open source LLM, ensuring data sovereignty while leveraging the full potential of artificial intelligence.

We help companies meet the modern challenges of customer relationships:

• Optimize the user experience with seamless and connected interactions.

• Improve operational efficiency with powerful and user-friendly tools.

• Strengthen customer loyalty through consistently tailored and personalized responses.

Consult the detailed file of ViaDialog, including all our key information:

👉 [Consult the ViaDialog file]

Check the AFRC x Accenture Song landscape

Want to know more about the 2024 landscape? Discover the trends and players transforming customer relationships by consulting the official announcement from the AFRC click here.

(⚠️ Access to this study is reserved for AFRC members.)

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