How can I test ViaDialog’s contact center solution?

Yes, you can test ViaDialog. We offer a personalized demo of our AI contact center solutions so you can see how they integrate with your current environment (voice, WhatsApp, email, chat, etc.). 👉 Book a demo to discover how AI can boost your customer service efficiency.

How much does an AI customer service software like ViaDialog cost?

Pricing depends on the number of agents, interaction volumes, and modules activated (voice, AI, automation, omnichannel, etc.). ViaDialog adapts to all business sizes — SMBs, mid-market, and enterprise — with monthly or annual billing options. 💡 You can also estimate your ROI using our savings calculator.

What are the main features of the ViaDialog omnichannel contact center?

ViaDialog unifies all customer communication channels: phone, WhatsApp Business, SMS, email, live chat, chatbots, and callbots. Our sovereign AI automates repetitive tasks, enhances agent productivity, and delivers a smoother, more personalized customer experience.

How does ViaDialog improve customer satisfaction and performance?

ViaDialog helps companies centralize customer interactions, automate low-value tasks, and speed up response times. The result: higher customer satisfaction, lower operational costs, and greater team efficiency powered by AI.

Does ViaDialog manage WhatsApp, SMS, email, and phone calls?

Yes. ViaDialog is an omnichannel contact center platform where your team can handle WhatsApp Business, SMS, email, chat, and calls from a single interface. Our AI engine automatically routes each message to the right agent or department.

How long does it take to deploy ViaDialog in a customer service team?

On average, deployment takes 2 to 4 weeks, depending on project scope. Our team assists with technical setup, agent training, and CRM integration to ensure a smooth and fast go-live — without service interruption.

Is ViaDialog a GDPR-compliant contact center solution?

Yes. ViaDialog is 100% GDPR-compliant. All customer data is hosted in France, in secure and certified data centers. Our sovereign AI ensures full data protection and strict confidentiality for every interaction.

How can I connect ViaDialog with a CRM like Salesforce, HubSpot, or Odoo?

ViaDialog offers native connectors and open APIs for seamless integration with major CRMs such as Salesforce, HubSpot, Odoo, and Microsoft Dynamics. You get a unified customer view, centralized reporting, and real-time data synchronization.

Does ViaDialog offer a plan for small businesses or startups?

Yes. ViaDialog provides tailored pricing for small companies and startups looking to automate customer interactions. Our SMB plan includes all essential AI contact center features, with affordable entry costs and scalable options as your business grows.

What benefits does ViaDialog offer to partners and system integrators?

ViaDialog runs a dedicated Partner & Integrator Program that includes: • Preferential pricing, • Dedicated technical support, • and co-branding opportunities for AI + Voice projects. 👉 Join the ViaDialog Partner Network to access a sovereign and innovative ecosystem.