Cookie Policy

Last updated: 11/17/2025

The site www.viadialog.com uses cookies and similar technologies to ensure its proper functioning, enhance user experience, and measure its audience.
This page explains transparently how these cookies are used and how you can manage your preferences.

1. What is a cookie?

A cookie is a small file saved on your device (computer, mobile, tablet) during your visit.
It allows the site to function properly or analyze how it is used.
Some cookies are essential; others require your consent.

2. Types of cookies used

a. Necessary cookies

They ensure the site and its main functionalities work (security, display, consent management).
Without these cookies, the site cannot function.
These cookies do not collect any personal data for marketing purposes.

b. Audience measurement cookies

ViaDialog uses an audience measurement tool to understand how the site is accessed and to improve the browsing experience.
Statistics are collected anonymously.
These cookies are only placed with your consent.

c. Functional cookies

They help enhance the user experience: playing embedded videos, remembering certain preferences, adapting the interface according to the device.
They may be placed by our CMS or by services used on the site.

d. Marketing cookies

They help measure the effectiveness of our advertising campaigns and offer relevant content on platforms like Google Ads or LinkedIn.
These cookies are only activated with your consent.

3. Managing your consent

During your first visit, a banner allows you to:

  • accept all cookies,

  • refuse those that are not necessary,

  • customize your choices.

You can modify your preferences at any time via the “Cookie Management” link at the bottom of the page.

4. Third-party cookies

Some integrated services, such as YouTube videos or advertising tools, may place their own cookies.
They are activated only if you accept the relevant categories.

5. Personal data and cookies

Some information collected via cookies can be considered personal data (e.g., technical identifier, interactions).
They are processed in accordance with the GDPR and our Privacy Policy.
ViaDialog never shares your data with unauthorized third parties.

6. Contact

For any questions regarding this policy:

ViaDialog – DPO
152 boulevard Pereire, 75017 Paris
contact@viadialog.com

Reinvent your customer relationships with Viadialog.

70% resolution on first contact

40% reduction in processing time

+30% customer satisfaction

GDPR Compliant & ISO 22301 Certified

Based in France, ARCEP registered operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Speak to a ViaDialog expert

Gain concrete insights to transform your client relationships.

🔒 Your data is safe. GDPR compliant, never shared.

Reinvent your customer relationships with Viadialog.

70% resolution on first contact

40% reduction in processing time

+30% customer satisfaction

GDPR Compliant & ISO 22301 Certified

Based in France, ARCEP registered operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Speak to a ViaDialog expert

Gain concrete insights to transform your client relationships.

🔒 Your data is safe. GDPR compliant, never shared.

Reinvent your customer relationships with Viadialog.

70% resolution on first contact

40% reduction in processing time

+30% customer satisfaction

GDPR Compliant & ISO 22301 Certified

Based in France, ARCEP registered operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Speak to a ViaDialog expert

Gain concrete insights to transform your client relationships.

🔒 Your data is safe. GDPR compliant, never shared.

ViaDialog Logo

The AI-powered omnichannel customer service platform

Products

Resources

Industries

Company

152 Boulevard Pereire, 75017 Paris

DESIGNED
AND BASED
IN FRANCE

logo entreprise française
logo entreprise française
logo entreprise française
logo entreprise française
logo entreprise française
logo entreprise française
logo entreprise française
logo entreprise française
logo entreprise française

Designed and hosted in Paris 🥐

Legal Notice
Privacy Policy
Terms and Conditions
Cookies
CSR Policy
English