Optimize the management of your subscribers’ requests and contacts
Automate common requests, support your advisors, and analyze user expectations with a sovereign platform, fine-tuned for the specific challenges of the energy sector.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relationships.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relationships.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relationships.
A customer relationship under pressure, to be reinvented
In the context of energy transition, the proliferation of touchpoints (charging stations, self-consumption, connected meters, etc.), and increasing user demands, energy providers must transform their customer relationships. This involves reducing repetitive calls, streamlining reception, and better understanding needs — all without increasing costs.
Unlike generic solutions, ViaDialog provides you with a conversational AI already trained on the specificities of the energy sector (industry vocabulary, frequent reasons, sensitive contexts). All of this is hosted in France, with quick adoption and measurable results.
Your key challenges
Manage a high volume of calls
Identify the contact reasons
Enhance user journeys
Track the energy transition
A customer relationship under pressure, to be reinvented
In the context of energy transition, the proliferation of touchpoints (charging stations, self-consumption, connected meters, etc.), and increasing user demands, energy providers must transform their customer relationships. This involves reducing repetitive calls, streamlining reception, and better understanding needs — all without increasing costs.
Unlike generic solutions, ViaDialog provides you with a conversational AI already trained on the specificities of the energy sector (industry vocabulary, frequent reasons, sensitive contexts). All of this is hosted in France, with quick adoption and measurable results.
Your key challenges
Manage a high volume of calls
Identify the contact reasons
Enhance user journeys
Track the energy transition
Our solutions designed for energy industry stakeholders
ViaDialog offers a suite of complementary tools to automate simple requests, guide advisors through complex interactions, and leverage conversational data for continuous service quality improvement.
Automate simple requests 24/7
Address common inquiries (billing, indexes, deadlines) with a continuously available chatbot.
Automate simple requests 24/7
Address common inquiries (billing, indexes, deadlines) with a continuously available chatbot.
Automate simple requests 24/7
Address common inquiries (billing, indexes, deadlines) with a continuously available chatbot.
Streamline incoming calls
Welcome your clients with an intelligent voice server that understands requests and efficiently directs them.
Streamline incoming calls
Welcome your clients with an intelligent voice server that understands requests and efficiently directs them.
Streamline incoming calls
Welcome your clients with an intelligent voice server that understands requests and efficiently directs them.
Support your advisors in real time
Automatically propose the appropriate responses and procedures for handling sensitive or complex cases.
Support your advisors in real time
Automatically propose the appropriate responses and procedures for handling sensitive or complex cases.
Support your advisors in real time
Automatically propose the appropriate responses and procedures for handling sensitive or complex cases.
Follow up at critical moments
Inform your clients before, during, and after their engagement (appointment reminders, unpaid follow-ups, satisfaction surveys, etc.).
Follow up at critical moments
Inform your clients before, during, and after their engagement (appointment reminders, unpaid follow-ups, satisfaction surveys, etc.).
Follow up at critical moments
Inform your clients before, during, and after their engagement (appointment reminders, unpaid follow-ups, satisfaction surveys, etc.).
Analyze the expressed expectations
Identify friction points, recurring call patterns, and emerging needs from customer verbatims.
Analyze the expressed expectations
Identify friction points, recurring call patterns, and emerging needs from customer verbatims.
Analyze the expressed expectations
Identify friction points, recurring call patterns, and emerging needs from customer verbatims.
Monitor quality continuously
Evaluate the quality of your communications, identify gaps, enhance practices, and ensure GDPR compliance.
Monitor quality continuously
Evaluate the quality of your communications, identify gaps, enhance practices, and ensure GDPR compliance.
Monitor quality continuously
Evaluate the quality of your communications, identify gaps, enhance practices, and ensure GDPR compliance.
Concrete use cases for the energy sector
From the first contact to post-intervention follow-up, every interaction is an opportunity to optimize the customer relationship. In an industry with high expectations (invoices, relocations, self-consumption...), our solutions provide fluidity, understanding, and responsiveness. Automate simple steps, efficiently direct complex requests, and empower your teams to respond quickly and effectively.
Thanks to AI finely tuned for the sector, you enhance customer satisfaction without increasing your operational costs.
High-impact applications on user experience:
Move Management
Invoice Claim
Consumption tracking & Linky meters
Appointment scheduling
Concrete use cases for the energy sector
From the first contact to post-intervention follow-up, every interaction is an opportunity to optimize the customer relationship. In an industry with high expectations (invoices, relocations, self-consumption...), our solutions provide fluidity, understanding, and responsiveness. Automate simple steps, efficiently direct complex requests, and empower your teams to respond quickly and effectively.
Thanks to AI finely tuned for the sector, you enhance customer satisfaction without increasing your operational costs.
High-impact applications on user experience:
Move Management
Invoice Claim
Consumption tracking & Linky meters
Appointment scheduling
Benefits for energy stakeholders
By deploying ViaDialog solutions, energy providers optimize the management of customer interactions, reduce costs associated with recurring calls, and enhance service quality at every stage of the user journey.
Reduction in request processing time
Automate frequent requests (statements, schedule, invoice duplication...) and save up to 40% of agent time.
Reduction in request processing time
Automate frequent requests (statements, schedule, invoice duplication...) and save up to 40% of agent time.
Reduction in request processing time
Automate frequent requests (statements, schedule, invoice duplication...) and save up to 40% of agent time.
Optimized Routing of Incoming Calls
With an intelligent IVR, a +30% increase in first-call response rate, and faster routing to the appropriate resource.
Optimized Routing of Incoming Calls
With an intelligent IVR, a +30% increase in first-call response rate, and faster routing to the appropriate resource.
Optimized Routing of Incoming Calls
With an intelligent IVR, a +30% increase in first-call response rate, and faster routing to the appropriate resource.
Reduction in the volume of recurring calls
By automating simple requests, there is a reduction of up to 40% in calls on low value-added topics.
Reduction in the volume of recurring calls
By automating simple requests, there is a reduction of up to 40% in calls on low value-added topics.
Reduction in the volume of recurring calls
By automating simple requests, there is a reduction of up to 40% in calls on low value-added topics.
Improvement of customer satisfaction
A seamless, multichannel, and non-redundant journey delivers a more than 20% increase in NPS or post-interaction satisfaction.
Improvement of customer satisfaction
A seamless, multichannel, and non-redundant journey delivers a more than 20% increase in NPS or post-interaction satisfaction.
Improvement of customer satisfaction
A seamless, multichannel, and non-redundant journey delivers a more than 20% increase in NPS or post-interaction satisfaction.
Why Choose ViaDialog
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
Omnichannel Approach
Enhanced omnichannel customer experience
Optimization
Continuous improvement of acoustic models and call analysis
KPI
Real-time performance indicators via back-office
Deployment
Cloud and On-Premise Solution
Our clients speak about us
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Frequently Asked Questions
How does a chatbot enhance customer service in the energy sector?
+It automatically handles frequent requests (invoices, address changes, index submission), reducing pressure on your advisors and providing 24/7 availability.
Are your solutions compatible with smart meters (e.g., Linky)?
+Yes, our modules interface with smart metering systems to automate the collection and monitoring of consumption indices.
Can multiple brands or subsidiaries be managed with ViaDialog?
+Yes, our platform is multi-tenant: a single environment to manage multiple entities, brands, or client portfolios.
What languages are available?
+Our multilingual AI supports several languages, including French and English, making it ideal for multi-site contact centers.
How long does it take to deploy the solutions?
+Our modules are designed to be operational within a few weeks, with a gradual deployment based on your priorities.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
