In an increasingly competitive market, enhancing customer relationship management is essential for differentiation and customer retention. Providing a seamless and pleasant customer experience strengthens satisfaction and loyalty. By optimizing your customer relationship management (CRM) with customer service software, advanced tools, and integrated solutions, you can not only enhance the efficiency of interactions but also transform each contact into an opportunity to strengthen your brand and drive growth.

Who is ViaDialog?

ViaDialog is a French software developer specializing in designing solutions for managing customer interactions. With our voice and conversational AI technologies, we help businesses optimize their customer interactions across multiple channels, such as phone calls, chats, emails, instant messaging, or video. Our tools and customer service software are designed to centralize all customer requests to provide a consistent, personalized, and efficient customer experience.

What are our solutions for?

ViaDialog’s solutions meet the specific needs of customer service and support in various sectors, such as banking, leisure, insurance, or e-commerce.

🚀 ViaFlow: Omnichannel platform that centralizes all customer interactions on a unique interface. Businesses can efficiently manage the customer journey through various communication channels, offering an overview of all interactions. ViaFlow also integrates intuitive dashboards enabling supervisors to monitor performance in real-time and make informed decisions to optimize customer service. It is the essential customer service software for managing all of your customer interactions.

🤖 ViaSpeech: Voice AI solution designed for implementing an Interactive Voice Response (IVR) in natural language. This technology allows businesses to efficiently manage incoming calls by providing a smooth and natural interaction with callers. The system can understand and respond to customer requests without immediate human intervention, reducing wait times and enhancing call reception quality. This customer service software easily integrates into an existing phone system, providing a scalable solution for your customer service.

💬 ViaSay: Chatbot platform that allows the creation and deployment of multimodal conversational assistants capable of interacting through several channels, including voice, text, image, or video. This no-code solution enables businesses to quickly configure advanced chatbots that can understand and respond to customer requests intuitively and engagingly. ViaSay is ideal for companies looking to improve the customer experience (CX) while reducing the workload of human agents.

🔍 ViaBrain: Solution designed to collect and analyze information from customer calls. Using advanced proprietary AI modules, this solution assists agents in real-time by providing valuable data that enriches customer profiles within the company’s CRM (Customer Relationship Management). ViaBrain also automates workflows to improve operational efficiency while offering detailed insights that can be used to optimize customer relationship strategies.

🔌 ViaEngine: Toolkit to customize your existing CRM software by integrating API modules. This solution provides the ability to add or replace functionalities according to your company’s specific needs, easily connecting existing systems (CRM, ERP, Ticketing Tool, etc.) to a robust management engine. ViaEngine is useful for companies wishing to enhance their contact center software capabilities and modernize infrastructure by integrating AI-based analytics and automation tools.

📞 ViaLeads: Ideal solution for managing prospecting and telesales campaigns. This solution allows scheduling and automating outbound calls, optimizing the call management process. ViaLeads adapts to the needs of each company, enabling more effective management of call campaigns while increasing conversion and retention opportunities.

What are the benefits of ViaDialog solutions?

ViaDialog solutions offer several tangible benefits for businesses:

✨ Enhanced customer experience: Our AI technologies provide faster, personalized, and consistent interactions, regardless of the channel used by the customer.

⚙️ Resource optimization: Automating repetitive tasks allows agents to focus on more complex interactions, thereby improving overall productivity.

♾️ Flexibility and scalability: Our solutions are designed to adapt to changing business needs, with the ability to integrate new AI modules via API to enrich existing functionalities.

🔍 Advanced supervision and analysis: With powerful dashboards and real-time analytics tools, supervisors can monitor operational efficiency and adjust strategies accordingly.

📞 Reduced wait times: Process automation, particularly for call reception, reduces wait times and improves customer satisfaction.

💬 Personalization of interactions: By integrating data collected through our solutions, businesses can offer more relevant and personalized responses, thereby strengthening the relationship with their customers.

🔐 Security and sovereignty: By using proprietary AI modules, we ensure that customer data is handled securely while guaranteeing compliance with local regulations.

How much do ViaDialog solutions cost?

The cost of ViaDialog solutions depends on your company's size, the volume of interactions, and the required functionalities. We offer flexible and scalable pricing to meet each client's specific needs. For a precise estimate, contact our team for a personalized quote.

How long does it take to deploy ViaDialog solutions?

Deployment time varies according to the specific needs of each business. Our solutions are designed for quick and smooth integration, with minimal disruption to your daily operations. We also ensure seamless integration with your existing systems, including CTI systems.