How does ViaBrain collect, structure, and analyze your customer interactions using AI?
ViaBrain is the engine for semantic and behavioral analysis of customer interactions. By collecting data from calls, emails, chats, or IVR, it transforms them into actionable insights for your business teams. Leveraging AI, ViaBrain identifies intentions, reasons for contact, critical verbatims, expressed sentiments, and more to help you better understand pain points, enhance customer journeys, anticipate needs, and manage performance.
What is a customer conversation analysis solution?
ViaBrain is an innovative solution designed to enhance interactions between your agents and customers by collecting, analyzing, and leveraging information from all your client interactions. Through advanced technologies such as artificial intelligence (AI) and machine learning, ViaBrain transforms each conversation into a valuable source of actionable insights. This solution seamlessly integrates into your customer relationship management (CRM) processes, enabling you to better understand your clients and enhance their overall experience.
What are the benefits of ViaBrain for customer relationship management?
ViaBrain enables the centralization and analysis of all data from conversations with your customers, whether it's incoming or outgoing calls, emails, or instant messaging conversations like WhatsApp or Messenger.
By utilizing this information, you can:
Improve personalization: Provide more relevant interactions by better understanding the specific needs of each client.
Enhance customer loyalty: Identify points of frustration or dissatisfaction and proactively intervene to improve customer satisfaction.
Optimize your marketing campaigns: Use the collected data to refine your marketing actions and more effectively target your prospects.
Reduce wait times: With a better understanding of call reasons and task automation, your customers receive faster and more accurate responses.
Track performance: Analyze the performance of teleoperators and identify areas for improvement through performance indicators.
How is AI used in ViaBrain?
ViaBrain stands out for its use of artificial intelligence to offer advanced features such as:
Automatic call summarization: Each call is summarized in a few lines, allowing agents to quickly grasp the essence of the conversation.
Real-time conversation transcription: All exchanges are transcribed instantly, facilitating post-conversation tracking and analysis.
Sentiment analysis: ViaBrain assesses the emotional state of customers during calls, allowing agents to adapt their approach.
Contact reason categorization: Calls are automatically categorized, facilitating trend analysis and the implementation of corrective measures.
How does ViaBrain improve contact center performance?
ViaBrain helps to:
Reduce wait times with a better understanding of reasons
Harmonize agent practices with objective feedback and call summaries
Manage quality with real-time insights on exchanges
Improve FCR (First Contact Resolution) by capitalizing on conversation history
Train agents faster with automated analyses
For what type of businesses is the ViaBrain interaction analysis solution suitable?
ViaBrain is particularly suitable for companies managing a large number of client interactions, such as call centers, customer service departments, telecommunications companies, and any organization seeking to enhance customer relationship management. Whether you are a large corporation or an SME, ViaBrain offers a scalable solution tailored to your specific needs.
Is ViaBrain compatible with my CRM or current infrastructure?
Yes, ViaBrain is an API-first solution designed to easily integrate with existing CRMs, telephony tools, contact center platforms, or analytics tools. It complements your current solutions by adding an advanced conversation analysis layer.
What is the cost of the ViaBrain interaction collection and analysis module?
The cost of ViaBrain depends on several factors, including call volume handled, desired features, and the size of your business. Flexible pricing options are available, ranging from basic packages for small structures to customized solutions for large enterprises. For a precise estimate, please feel free to request a personalized quote.
What is the deployment time for ViaBrain?
ViaBrain is designed for rapid deployment within your existing infrastructures. Thanks to simplified integration and compatibility with your current CRM systems, the implementation of ViaBrain can be completed within a few weeks. Support is provided to ensure a smooth transition and maximize the benefits of the solution from the outset.
By integrating ViaBrain, you opt to optimize your customer relationship management, enhance customer experience, and transform each interaction into a growth opportunity.
