What is ViaEngine, the API-first CCaaS solution for customer relationship management?

ViaEngine is a comprehensive library of API modules designed to create, enhance, and customize your existing Customer Relationship Management (CRM) solution. Instead of an off-the-shelf solution, ViaEngine offers a catalog of numerous APIs that you can select based on your specific needs. This flexibility allows businesses to enrich their existing solution with advanced features, including Artificial Intelligence (AI) modules, to optimize customer interaction management.

How does ViaEngine enhance customer interaction management through API modules?

ViaEngine enables the integration of specialized modules to meet each company's unique customer relationship requirements. These modules cover a wide range of functionalities, such as:

• Customer experience optimization: Enhance interactions with your clients using automation and personalization APIs.

• CRM process automation: Integrate solutions that automate key tasks, allowing your teams to focus on higher-value missions.

• Personalization of interactions: Use AI modules to tailor each interaction to the history and preferences of each client, thus boosting customer satisfaction.

What customer relationship management API modules are offered by ViaEngine?

ViaEngine offers a wide array of API modules, including practical examples such as:

• Automatic call summaries: Automatically generate a summary of client calls for more efficient follow-up.

• AI-driven response suggestions: Provide your agents with intelligent response suggestions stored in a pre-existing database.

• Intelligent FAQ: Deploy a dynamic and evolving FAQ so the AI can deliver necessary information to your agents in response to client requests.

• Sentiment analysis of phone conversations: Analyze in real-time the emotions and sentiments expressed by clients during calls, including those conducted via IVR.

• Real-time and post-call conversation transcription: Obtain accurate transcriptions of calls in real-time and post-call.

• Contact reason categorization: Automatically classify incoming calls by reason, facilitating the handling of specific complaints and requests.

Who is ViaEngine's modular API platform for contact centers aimed at?

ViaEngine is intended for companies that already have a customer relationship management solution and wish to improve it. Whether you are an SME or a large corporation, ViaEngine offers you the possibility of enhancing your CRM tools with advanced and customized features without needing to replace your existing infrastructure.

What is the cost of integrating ViaEngine API modules into your CRM or contact center?

The cost of ViaEngine depends on the modules you choose to integrate into your existing solution. You can select only the APIs you need, making the cost flexible and adapted to your budget. To get an accurate estimate, we recommend visiting our pricing page or contacting our team for a personalized quote.

How long does it take to deploy a ViaEngine API module in your ecosystem?

Thanks to its modular structure, the integration is quick and non-intrusive. Depending on the modules chosen, implementation can be completed in a few days to a few weeks. Our technical team supports you throughout the process to ensure a smooth transition and effective deployment.

Why choose ViaEngine to enrich your customer relationship solution with APIs?

ViaEngine offers unparalleled flexibility to customize and optimize your customer relationship management. By integrating ViaEngine's API modules, you can enrich your existing tool with advanced features, improve the customer experience, and automate key processes while maintaining complete control over costs and implementation.