Make calls via the integrated dialer and click-to-call, access client records in real-time, with the exchange history automatically summarized by ViaDialog's AI.

Centralize customer data with an info banner, card retrieval, and dynamic routing. Finish the call with call engagement and a summary generated by AI.

Seamlessly integrate Mayday with ViaDialog tools (Contact Center Software and AI Chatbot) to detect the subject to be addressed and automatically suggest knowledge to the advisor.

Retrieve metadata and summaries of exchanges in Freshdesk, with automated call tracking and intelligent categorization for optimized service.

Improve agent efficiency with comprehensive client profiles and an integrated agent telephone banner for immediate support and automatic summaries of interactions as well as keyword categorization.

Automatically display customer records and key information in Odoo, with a summary generated at the end of each conversation.

Enhance the fluidity of your interactions with ViaDialog smart telephony integrated into the Easiware solution.

Integrate Apizee into the CCaaS software to provide one-click video assistance, enabling quick resolution of complex requests through visual help.

Collect secure payments via Voxpay via SMS and IVR, without interrupting the exchange. The agent supervises the transaction, and the client enters their bank details via a secure link.

Simplify your exchanges with client information gathering, the integrated dialer, and call summaries generated by ViaDialog's AI.

Display customer records and essential information in Ikos for a complete follow-up of interactions.

Check the client records and essential information in Ulis for a detailed follow-up of interactions.

Access customer records and essential information in Selligent to ensure comprehensive tracking of exchanges.

Synchronize customer records and key information in Modulr for optimal tracking of communications.

Check your team's calendars in real time to simplify scheduling and ensure optimal availability of agents.

Synchronize the backend data for accurate record retrieval in ViaFlow, providing agents with a complete real-time view.

Synchronize the attendance statuses of your agents with your contact center.

Optimize access to customer information through centralized data reporting.

Save your teams time by integrating your Microsoft 365 contacts into ViaDialog.

Store production data and records on Azure, with SSO and Active Directory channel integration for secure access management.

Store production data and records on Amazon S3, with a secure and scalable solution.

Receive Messenger requests and manage them without changing windows from our customer service software.

Capture messages, respond to inquiries, and address your customers' concerns quickly to enhance engagement and satisfaction.

Respond to DMs and manage interactions on Instagram directly from our contact center software.

Communicate instantly, provide real-time assistance, and maintain a smooth and personalized conversation directly from our CCaaS solution.