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Blog & News

Discover our articles for unique insights and practical solutions dedicated to improving customer relationships.

Masterclass ViaDialog x EDF : Transcrire des millions d’appels, conforme RGPD, sans sacrifier la performance

NEWS

2 minutes

Comment concilier RGPD, sécurité et performance dans un projet de Speech Analytics à grande échelle ? Le cas concret d’EDF présenté avec ViaDialog.

Votre service client est-il en danger ? La face cachée de l'infrastructure cloud

CUSTOMER SERVICE

8 minutes

80% des solutions "européennes" reposent sur des infrastructures américaines. Un risque opérationnel que beaucoup sous-estiment.

Les 10 meilleures fonctionnalités d'un logiciel Centre d'Appel en 2026

CONTACT CENTER

7 minutes

Découvrez les 10 fonctionnalités indispensables d'un logiciel centre d'appel en 2026 : IA, callbot, omnicanalité. Le guide complet pour votre service client.

Enhance the customer experience and optimize your agents' performance.

20 years of expertise at your service

Billions of interactions managed each year

ISO 22301 Certified for your peace of mind

Continuous Innovation with our AI lab in Brittany

Electronic Communications Operator registered with ARCEP

4.7/5 on +200 reviews

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Provide us with some personal information, and we will get back to you as soon as possible. Looking forward to connecting with you soon!

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Enhance the customer experience and optimize your agents' performance.

20 years of expertise at your service

Billions of interactions managed each year

ISO 22301 Certified for your peace of mind

Continuous Innovation with our AI lab in Brittany

Electronic Communications Operator registered with ARCEP

4.7/5 on +200 reviews

Contact our sales team.

Provide us with some personal information, and we will get back to you as soon as possible. Looking forward to connecting with you soon!

🔒 Your data is safe. GDPR compliant, never shared.

Enhance the customer experience and optimize your agents' performance.

20 years of expertise at your service

Billions of interactions managed each year

ISO 22301 Certified for your peace of mind

Continuous Innovation with our AI lab in Brittany

Electronic Communications Operator registered with ARCEP

4.7/5 on +200 reviews

Contact our sales team.

Provide us with some personal information, and we will get back to you as soon as possible. Looking forward to connecting with you soon!

🔒 Your data is safe. GDPR compliant, never shared.