Modernize patient relationships in the digital age
Automate common requests, efficiently guide each patient, and enhance service quality at every stage of the patient journey with our finely-tuned solutions for healthcare institutions.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relations.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relations.
4.7/5 on +200 reviews
+350 brands use ViaDialog to streamline their customer relations.
A transforming patient relationship to rethink
Amid the over-demanding nature of call centers, the increasing digitalization of healthcare services, and heightened expectations for responsiveness and interaction, healthcare institutions face a significant challenge: ensuring easy access to information while relieving staff burden, all without compromising on the quality of support.
Unlike general-purpose platforms, ViaDialog offers AI that is already trained on healthcare-specific issues: appointment scheduling, pre-admission management, post-operative follow-up, teleconsultation, and patient journey security. Hosting is 100% in France, with quick integration into your tools (EHRs, appointment software, HIS), and on-site support from our experts.
Your key challenges
Absorb call spikes
Relieve the teams
Ensure 24/7 responses
Direct to the appropriate service
A transforming patient relationship to rethink
Amid the over-demanding nature of call centers, the increasing digitalization of healthcare services, and heightened expectations for responsiveness and interaction, healthcare institutions face a significant challenge: ensuring easy access to information while relieving staff burden, all without compromising on the quality of support.
Unlike general-purpose platforms, ViaDialog offers AI that is already trained on healthcare-specific issues: appointment scheduling, pre-admission management, post-operative follow-up, teleconsultation, and patient journey security. Hosting is 100% in France, with quick integration into your tools (EHRs, appointment software, HIS), and on-site support from our experts.
Your key challenges
Absorb call spikes
Relieve the teams
Ensure 24/7 responses
Direct to the appropriate service
Our solutions designed for healthcare industry stakeholders
ViaDialog automates administrative requests, assists your medical teams in real-time, and analyzes patient expectations to optimize the entire journey without adding complexity to the existing system.
Streamline appointment scheduling 24/7
Healthcare chatbot available 24/7: autonomously book, modify, or cancel appointments.
Streamline appointment scheduling 24/7
Healthcare chatbot available 24/7: autonomously book, modify, or cancel appointments.
Streamline appointment scheduling 24/7
Healthcare chatbot available 24/7: autonomously book, modify, or cancel appointments.
Manage reception with an intelligent voice server
Our IVR system understands the reasons for calls and directs them to the appropriate service or professional.
Manage reception with an intelligent voice server
Our IVR system understands the reasons for calls and directs them to the appropriate service or professional.
Manage reception with an intelligent voice server
Our IVR system understands the reasons for calls and directs them to the appropriate service or professional.
Support your secretaries and care teams
Contact information, patient records, medical background: everything is accessible in real time.
Support your secretaries and care teams
Contact information, patient records, medical background: everything is accessible in real time.
Support your secretaries and care teams
Contact information, patient records, medical background: everything is accessible in real time.
Continuously analyze conversations
Identify sources of irritation or friction and adjust your patient journeys.
Continuously analyze conversations
Identify sources of irritation or friction and adjust your patient journeys.
Continuously analyze conversations
Identify sources of irritation or friction and adjust your patient journeys.
Follow up with patients before or after treatment
Post-operative follow-up, treatment or examination reminders: automate your follow-ups.
Follow up with patients before or after treatment
Post-operative follow-up, treatment or examination reminders: automate your follow-ups.
Follow up with patients before or after treatment
Post-operative follow-up, treatment or examination reminders: automate your follow-ups.
Gather patient feedback post-consultation
Targeted satisfaction surveys and automatic review analysis to enhance the overall experience.
Gather patient feedback post-consultation
Targeted satisfaction surveys and automatic review analysis to enhance the overall experience.
Gather patient feedback post-consultation
Targeted satisfaction surveys and automatic review analysis to enhance the overall experience.
Critical care moments to be digitalized
From scheduling appointments to post-care management, every interaction with the patient can be optimized. In a sector where the human relationship is crucial, our solutions automate repetitive tasks, streamline access to care, and enhance listening quality.
ViaDialog helps you provide a more seamless service without overburdening your teams.
Covered Care Moments
24/7 Appointment Scheduling
Administrative Tracking
Exam Management
Post-consultation Survey
Critical care moments to be digitalized
From scheduling appointments to post-care management, every interaction with the patient can be optimized. In a sector where the human relationship is crucial, our solutions automate repetitive tasks, streamline access to care, and enhance listening quality.
ViaDialog helps you provide a more seamless service without overburdening your teams.
Covered Care Moments
24/7 Appointment Scheduling
Administrative Tracking
Exam Management
Post-consultation Survey
Maximize efficiency without compromising the human element
Our solutions enable healthcare facilities to enhance availability, reliability, and performance while maintaining human support where it truly matters.
Reduce repetitive requests
Up to 40% of inquiries can be automated through chatbots.
Reduce repetitive requests
Up to 40% of inquiries can be automated through chatbots.
Reduce repetitive requests
Up to 40% of inquiries can be automated through chatbots.
Reduce missed appointments
Automated reminders = up to 34% fewer no-shows.
Reduce missed appointments
Automated reminders = up to 34% fewer no-shows.
Reduce missed appointments
Automated reminders = up to 34% fewer no-shows.
Streamline back-office tasks
Automate 60–70% of repetitive administrative processes, such as invoicing or file management, with a technical and business-oriented approach designed for a B2B audience.
Streamline back-office tasks
Automate 60–70% of repetitive administrative processes, such as invoicing or file management, with a technical and business-oriented approach designed for a B2B audience.
Streamline back-office tasks
Automate 60–70% of repetitive administrative processes, such as invoicing or file management, with a technical and business-oriented approach designed for a B2B audience.
Enhance the user experience
+20% satisfaction observed with faster and more contextualized responses.
Enhance the user experience
+20% satisfaction observed with faster and more contextualized responses.
Enhance the user experience
+20% satisfaction observed with faster and more contextualized responses.
Why Choose ViaDialog
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
Omnichannel
Enhanced omnichannel customer experience
Optimization
Continuous improvement of acoustic models and call analysis
KPI
Real-time performance indicators via back-office
Deployment
Cloud and On-Premise Solution
Our clients speak about us
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Our clients speak about us
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our consultants gain efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfect personalized support, from the design of the ViaFlow solution to its production deployment.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with the tenants. If they see that the calls are numerous, they shorten them.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Frequently Asked Questions
Are your solutions compatible with Doctolib or Maiia?
+Yes. We offer connectors or APIs to interact with existing appointment scheduling platforms.
Is it possible to manage multiple establishments or offices?
+Yes. Our multi-tenant platform allows for centralized and customized management by site or specialty.
Can your solutions alleviate the workloads of medical secretariats?
+Absolutely. AI handles simple requests and frees up time for complex cases or sensitive interactions.
Are the data secure?
+Yes. Our solutions are hosted in France, are GDPR-compliant, and designed to respect the confidentiality of health data.
Is it possible to customize scenarios for each service?
+Yes, the workflows are fully customizable according to specialties (gynecology, ophthalmology, surgery, etc.).
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
