Are your solutions compatible with Doctolib, Maiia or other healthcare scheduling systems?

Yes. ViaDialog integrates seamlessly with major appointment platforms and healthcare systems such as Doctolib, Maiia, EHR/DPI, SIH, RIS/LIS, CRM, and secure messaging tools. Our AI adapts to your existing workflows without disrupting your organisation.

Can ViaDialog manage multiple clinics, sites or departments?

Absolutely. ViaDialog supports multi-site and multi-department environments: hospitals, private clinics, medical groups, imaging centres, laboratories and more. Each department can have customised scenarios, opening hours and routing rules.

Can your solutions reduce the workload of medical secretaries and care teams?

Yes. Between 40% and 60% of repetitive requests (appointments, instructions, documents, opening hours, results…) can be automated. Your teams gain valuable time to focus on complex or sensitive cases.

How secure is patient data? Where is it hosted?

ViaDialog is fully sovereign: 100% France-hosted, GDPR-compliant and ISO 22301 certified. No data leaves the EU. Enhanced security options are available for sensitive healthcare environments.

Can scenarios be customised for each medical specialty (imaging, maternity, surgery, emergency, outpatient care…)?

Yes. Each specialty can have tailored workflows for pre-exam instructions, admissions, post-operative follow-up, chronic care, or triage. We co-design the flows with your operational teams to match your real processes.

How does your AI handle peak call volumes common in healthcare?

ViaDialog automatically absorbs surges thanks to: • a 24/7 intelligent voice agent • automatic detection of call reasons • smart prioritisation rules • routing to the right service or professional This results in up to 40% fewer calls reaching your staff.

Can ViaDialog automate reminders, follow-ups or post-care messages?

Yes. ViaDialog automates: • appointment reminders • no-show prevention • pre-admission steps • post-operative follow-up • treatment reminders • patient satisfaction surveys Messages can be sent via SMS, email, WhatsApp, or AI-driven voice calls. ⸻

Can the AI distinguish medical from administrative requests?

Yes. Our proprietary natural-language model is trained on thousands of healthcare interactions. It can identify: • administrative questions • care pathway instructions • post-care support • sensitive or urgent cases that should be escalated to human staff

How long does it take to deploy ViaDialog in a healthcare organisation?

Deployment typically ranges from 2 days to 3 weeks, depending on your integration needs (telephony, EHR/DPI, SIH, scheduling systems). We provide full onboarding, training and knowledge transfer.

Does the AI replace human staff?

No. ViaDialog automates repetitive tasks so that your teams can spend more time where human interaction truly matters. AI supports your organisation — it does not replace it.