Modernize customer relationships in travel and leisure
Optimize customer relations, retain travelers, and automate multichannel interactions with ViaDialog's AI solutions, designed for the tourism and leisure industry stakeholders.
4.7/5 on +200 reviews
4.7/5 on +200 reviews
4.7/5 on +200 reviews
Create unforgettable travel experiences, even before departure
Every journey starts well before departure: it begins with the first interaction with your brand. In an industry where travelers have ever-increasing expectations for responsiveness, personalization, and seamlessness, it is essential to offer flawless support at every stage of the journey.
With ViaDialog's sovereign AI, automate simple requests, guide travelers to the right offers, and support your teams to ensure available and efficient customer service, anywhere and anytime.
Interactions that simplify and enhance the customer experience
24/7 Reservation Management
Instantaneous responses
Customized guidance
Support before, during, after
Create unforgettable travel experiences, even before departure
Every journey starts well before departure: it begins with the first interaction with your brand. In an industry where travelers have ever-increasing expectations for responsiveness, personalization, and seamlessness, it is essential to offer flawless support at every stage of the journey.
With ViaDialog's sovereign AI, automate simple requests, guide travelers to the right offers, and support your teams to ensure available and efficient customer service, anywhere and anytime.
Interactions that simplify and enhance the customer experience
24/7 Reservation Management
Instantaneous responses
Customized guidance
Support before, during, after
Our solutions for the tourism sector
From booking to feedback, ViaDialog helps streamline interactions, better understand your travelers, and ensure impeccable service quality at every touchpoint.
Streamline bookings and requests 24/7
Assist your clients with their bookings, modifications, or information requests through a chatbot available at any time.
Streamline bookings and requests 24/7
Assist your clients with their bookings, modifications, or information requests through a chatbot available at any time.
Streamline bookings and requests 24/7
Assist your clients with their bookings, modifications, or information requests through a chatbot available at any time.
Streamline the management of incoming calls
Reduce wait times with an intelligent IVR system that understands requests and efficiently directs travelers.
Streamline the management of incoming calls
Reduce wait times with an intelligent IVR system that understands requests and efficiently directs travelers.
Streamline the management of incoming calls
Reduce wait times with an intelligent IVR system that understands requests and efficiently directs travelers.
Enhance the responsiveness of your advisors
Provide your teams with the right information in real-time to better address complex or customized requests.
Enhance the responsiveness of your advisors
Provide your teams with the right information in real-time to better address complex or customized requests.
Enhance the responsiveness of your advisors
Provide your teams with the right information in real-time to better address complex or customized requests.
Enable targeted follow-ups at every stage of the stay
Inform, advise, and retain your clients before departure, during their stay, and after their return through proactive campaigns.
Enable targeted follow-ups at every stage of the stay
Inform, advise, and retain your clients before departure, during their stay, and after their return through proactive campaigns.
Enable targeted follow-ups at every stage of the stay
Inform, advise, and retain your clients before departure, during their stay, and after their return through proactive campaigns.
Understand the expectations and friction points
Analyze all interactions to identify needs, address pain points, and optimize your customer experience.
Understand the expectations and friction points
Analyze all interactions to identify needs, address pain points, and optimize your customer experience.
Understand the expectations and friction points
Analyze all interactions to identify needs, address pain points, and optimize your customer experience.
Manage the quality of your customer relationship
Assess the quality of interactions to ensure impeccable service and continuously adjust your practices.
Manage the quality of your customer relationship
Assess the quality of interactions to ensure impeccable service and continuously adjust your practices.
Manage the quality of your customer relationship
Assess the quality of interactions to ensure impeccable service and continuously adjust your practices.
Concrete business use cases for the tourism sector
From the first click to the end of the stay, every interaction counts. In an industry where customer experience is a promise of loyalty, our solutions transform each exchange into an opportunity to satisfy, advise, or surprise. Automate the simple steps, facilitate access to information, and empower your teams to personalize the relationship at scale.
Enhance fluidity, responsiveness, and understanding of expectations so that every client feels supported at every stage of their journey.
High-impact uses on the traveler experience:
Pre-Arrival Support
Local Recommendations
Seamless multichannel support
Post-Stay Feedback
Concrete business use cases for the tourism sector
From the first click to the end of the stay, every interaction counts. In an industry where customer experience is a promise of loyalty, our solutions transform each exchange into an opportunity to satisfy, advise, or surprise. Automate the simple steps, facilitate access to information, and empower your teams to personalize the relationship at scale.
Enhance fluidity, responsiveness, and understanding of expectations so that every client feels supported at every stage of their journey.
High-impact uses on the traveler experience:
Pre-Arrival Support
Local Recommendations
Seamless multichannel support
Post-Stay Feedback
Benefits for tourism stakeholders
By deploying ViaDialog solutions, tourism professionals enhance the seamlessness of customer journeys, optimize team responsiveness, and maximize traveler satisfaction.
Optimization of request processing time
Automate transactions (bookings, cancellations, schedules, documents…) and save up to 40% time on repetitive tasks.
Optimization of request processing time
Automate transactions (bookings, cancellations, schedules, documents…) and save up to 40% time on repetitive tasks.
Increase in conversion rate
Targeted follow-ups and advice can increase booking intent by up to 25%.
Increase in conversion rate
Targeted follow-ups and advice can increase booking intent by up to 25%.
Reduction of Recurring Calls
Our chatbots handle up to 85% of standard inquiries (availability, cancellations, etc.).
Reduction of Recurring Calls
Our chatbots handle up to 85% of standard inquiries (availability, cancellations, etc.).
Improvement of customer satisfaction
Seamless and multichannel support increases post-stay satisfaction by 18%.
Improvement of customer satisfaction
Seamless and multichannel support increases post-stay satisfaction by 18%.
Benefits for tourism stakeholders
By deploying ViaDialog solutions, tourism professionals enhance the seamlessness of customer journeys, optimize team responsiveness, and maximize traveler satisfaction.
Optimization of request processing time
Automate transactions (bookings, cancellations, schedules, documents…) and save up to 40% time on repetitive tasks.
Increase in conversion rate
Targeted follow-ups and advice can increase booking intent by up to 25%.
Reduction of Recurring Calls
Our chatbots handle up to 85% of standard inquiries (availability, cancellations, etc.).
Improvement of customer satisfaction
Seamless and multichannel support increases post-stay satisfaction by 18%.
Why Choose ViaDialog
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
Omnichannel Approach
Enhanced omnichannel customer experience
Optimization
Continuous improvement of acoustic models and call analysis
KPI
Real-time performance indicators via back-office
Deployment
Cloud and On-Premise Solution
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels in a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Frequently Asked Questions
How can conversational AI enhance customer experience in the tourism industry?
+Conversational AI enables instant responses to travelers' inquiries, whether for bookings, adjustments, or practical information. It streamlines customer journeys by providing 24/7 answers across all channels: website, messaging apps, phone. The result is improved satisfaction and a reduction in repetitive requests for teams.
How to automate follow-ups before and after a tourist stay?
+Thanks to automated campaigns (via messages or outbound calls), it is possible to re-engage clients before their stay (reminders, recommendations, practical information) and after (satisfaction surveys, loyalty offers). This approach enhances customer relationships and promotes traveler loyalty.
What are the best solutions to manage demand spikes during tourist season?
+Solutions like chatbots, callbots, and intelligent IVRs efficiently manage activity peaks by automatically handling simple requests and directing more complex ones to the appropriate contacts. This ensures seamless customer service even during peak seasons.
How to measure the quality of interactions in a tourist contact center?
+Quality Monitoring solutions enable continuous analysis of the quality of interactions between agents and travelers. They assess response compliance, perceived satisfaction, and identify areas for improvement to consistently deliver superior service.
How can sentiment analysis serve the tourism sector?
+Automated sentiment analysis detects weak signals, irritants, or sources of dissatisfaction expressed by customers in their interactions in real-time. These insights allow adjustments to be made to the offering, improvement of customer journeys, and anticipation of needs to enhance customer satisfaction.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
