The sovereign platform to modernize user reception and services in the public sector.
Automate customer reception, streamline user procedures, and deploy an operational and secure solution available through UGAP without a call for tenders.
Automate customer reception, streamline user procedures, and deploy an operational and secure solution available on UGAP. No tender required.
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4.7/5 on +200 reviews
4.7/5 on +200 reviews
4.7/5 on +200 reviews
An UGAP reference for easier project launches
Faced with the demand for user responsiveness, the proliferation of channels (phone, email, chat, forms, social media), and the pressure on support teams, public administrations and operators must do better... with the same resources. The challenge: to reduce wait times, ensure reliable responses, and maintain a consistent quality of service, even during peak periods.
Good news: ViaDialog is listed with UGAP.
You benefit from a recognized public procurement framework to accelerate contracting, secure your approach, and start faster (POC, gradual deployment, generalization). With a sovereign platform designed for public organizations: governance, traceability, security, controlled hosting, and project support.
Automatable Customer Use Cases
Home / First Level Navigation
Certificates / Practical Information
Case Tracking
Appointment scheduling
An UGAP reference for easier project launches
Faced with the demand for user responsiveness, the proliferation of channels (phone, email, chat, forms, social media), and the pressure on support teams, public administrations and operators must do better... with the same resources. The challenge: to reduce wait times, ensure reliable responses, and maintain a consistent quality of service, even during peak periods.
Good news: ViaDialog is listed with UGAP.
You benefit from a recognized public procurement framework to accelerate contracting, secure your approach, and start faster (POC, gradual deployment, generalization). With a sovereign platform designed for public organizations: governance, traceability, security, controlled hosting, and project support.
Automatable Customer Use Cases
Home / First Level Navigation
Certificates / Practical Information
Case Tracking
Appointment scheduling
Our solutions designed for public services
ViaDialog assists administrations, local authorities, and public operators in modernizing user reception, automating recurring requests, and alleviating team workloads, while adhering to security, sovereignty, and compliance requirements of the public sector.
ViaDialog assists administrations, local authorities, and public operators in modernizing user reception, automating recurring requests, and relieving teams, while adhering to the security, sovereignty, and compliance requirements of the public sector.
Automate user requests 24/7
Conversational agents capable of autonomously handling simple requests: information, routine procedures, file tracking, administrative documents.
Automate user requests 24/7
Conversational agents capable of autonomously handling simple requests: information, routine procedures, file tracking, administrative documents.
Automate user requests 24/7
Conversational agents capable of autonomously handling simple requests: information, routine procedures, file tracking, administrative documents.
Manage reception with an intelligent IVR system
A conversational IVR that understands the reason for the call and immediately directs the user to the correct service or response.
Manage reception with an intelligent IVR system
A conversational IVR that understands the reason for the call and immediately directs the user to the correct service or response.
Manage reception with an intelligent IVR system
A conversational IVR that understands the reason for the call and immediately directs the user to the correct service or response.
Support your teams in real-time
Agents have essential information and user context to provide faster and more consistent responses.
Support your teams in real-time
Agents have essential information and user context to provide faster and more consistent responses.
Support your teams in real-time
Agents have essential information and user context to provide faster and more consistent responses.
Analyze the verbatims and friction points
Identify pain points, recurring patterns, and misunderstandings to enhance user journeys.
Analyze the verbatims and friction points
Identify pain points, recurring patterns, and misunderstandings to enhance user journeys.
Analyze the verbatims and friction points
Identify pain points, recurring patterns, and misunderstandings to enhance user journeys.
Proactively inform and follow up with users
Automate notifications, reminders, and administrative communications to reduce the demand on teams.
Proactively inform and follow up with users
Automate notifications, reminders, and administrative communications to reduce the demand on teams.
Proactively inform and follow up with users
Automate notifications, reminders, and administrative communications to reduce the demand on teams.
Measure user satisfaction
Gather post-interaction feedback and manage service quality with actionable metrics.
Measure user satisfaction
Gather post-interaction feedback and manage service quality with actionable metrics.
Measure user satisfaction
Gather post-interaction feedback and manage service quality with actionable metrics.
An UGAP reference for easier project launches
Faced with the demand for user responsiveness, the proliferation of channels (phone, email, chat, forms, social media), and the pressure on support teams, public administrations and operators must do better... with the same resources. The challenge: to reduce wait times, ensure reliable responses, and maintain a consistent quality of service, even during peak periods.
Good news: ViaDialog is listed with UGAP.
You benefit from a recognized public procurement framework to accelerate contracting, secure your approach, and start faster (POC, gradual deployment, generalization). With a sovereign platform designed for public organizations: governance, traceability, security, controlled hosting, and project support.
Automatable Customer Use Cases
Home / First-Level Guidance
Certificates / Practical Information
Case Tracking
Appointment scheduling
An UGAP reference for easier project launches
Faced with the demand for user responsiveness, the proliferation of channels (phone, email, chat, forms, social media), and the pressure on support teams, public administrations and operators must do better... with the same resources. The challenge: to reduce wait times, ensure reliable responses, and maintain a consistent quality of service, even during peak periods.
Good news: ViaDialog is listed with UGAP.
You benefit from a recognized public procurement framework to accelerate contracting, secure your approach, and start faster (POC, gradual deployment, generalization). With a sovereign platform designed for public organizations: governance, traceability, security, controlled hosting, and project support.
Automatable Customer Use Cases
Home / First-Level Guidance
Certificates / Practical Information
Case Tracking
Appointment scheduling
Buy and deploy confidently with UGAP
The listing of ViaDialog on the UGAP allows public sector entities to modernize user reception and services within a secure, compliant, and recognized procurement framework. You benefit from simplified access to a sovereign platform designed for the demands of public service.
ViaDialog supports administrations and public operators in deploying reliable and scalable automation solutions without complicating internal procedures, while ensuring security, continuity, and risk management.
Key benefits of UGAP SEO
Secure Public Procurement
Managed Legal Risk
Accelerated Deployment
Listed and Audited Entity
Buy and deploy confidently with UGAP
The listing of ViaDialog on the UGAP allows public sector entities to modernize user reception and services within a secure, compliant, and recognized procurement framework. You benefit from simplified access to a sovereign platform designed for the demands of public service.
ViaDialog supports administrations and public operators in deploying reliable and scalable automation solutions without complicating internal procedures, while ensuring security, continuity, and risk management.
Key benefits of UGAP SEO
Secure Public Procurement
Managed Legal Risk
Accelerated Deployment
Listed and Audited Entity
Purchase and deploy with confidence through UGAP
The listing of ViaDialog on the UGAP allows public sector entities to modernize user reception and services within a secure, compliant, and recognized procurement framework. You benefit from simplified access to a sovereign platform designed for the demands of public service.
ViaDialog supports administrations and public operators in deploying reliable and scalable automation solutions without complicating internal procedures, while ensuring security, continuity, and risk management.
Key Benefits of UGAP SEO
Secure Public Procurement
Managed Legal Risk
Accelerated Deployment
Referenced and audited player
Purchase and deploy with confidence through UGAP
The listing of ViaDialog on the UGAP allows public sector entities to modernize user reception and services within a secure, compliant, and recognized procurement framework. You benefit from simplified access to a sovereign platform designed for the demands of public service.
ViaDialog supports administrations and public operators in deploying reliable and scalable automation solutions without complicating internal procedures, while ensuring security, continuity, and risk management.
Key Benefits of UGAP SEO
Secure Public Procurement
Managed Legal Risk
Accelerated Deployment
Referenced and audited player
Concrete results to enhance public service
ViaDialog enables public organizations to reduce pressure on customer service departments, improve response times, and ensure service continuity even during peak demand periods. The results are quickly measurable without the need to overhaul existing systems.
Reduction of incoming requests
Up to 40% of requests processed automatically
Reduction of incoming requests
Up to 40% of requests processed automatically
Improvement of User Response Times
Response time reduced by 2 to 3 times
Improvement of User Response Times
Response time reduced by 2 to 3 times
Enhanced Service Continuity
24/7 availability, without overburdening the teams
Enhanced Service Continuity
24/7 availability, without overburdening the teams
Mastering Processing Costs
Cost per request reduced by up to a factor of 10
Mastering Processing Costs
Cost per request reduced by up to a factor of 10
Concrete results to enhance public service
ViaDialog enables public organizations to reduce pressure on customer service departments, improve response times, and ensure service continuity even during peak demand periods. The results are quickly measurable without the need to overhaul existing systems.
Reduction of incoming requests
Up to 40% of requests processed automatically
Improvement of User Response Times
Response time reduced by 2 to 3 times
Enhanced Service Continuity
24/7 availability, without overburdening the teams
Mastering Processing Costs
Cost per request reduced by up to a factor of 10
Why Choose ViaDialog
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
Omnichannel Strategy
Enhanced omnichannel customer experience
Optimization
Continuous improvement of acoustic models and call analysis
KPI
Real-time performance indicators via back-office
Deployment
Cloud and On-Premise Solution
Frequently Asked Questions
How to purchase ViaDialog through UGAP, specifically?
+You identify the scope (use cases, channels, volumes), and then we provide you with the necessary elements to enable purchasing through UGAP. We support your teams (business/IT/purchasing) to frame and start quickly.
Is it possible to start with a pilot before rolling out broadly?
+Yes. ViaDialog is deployed in phases: one service, one channel, or a priority use case, followed by a gradual scale-up based on your results and field feedback.
Where is the data hosted and who has access to it?
+The data is hosted in France, within a sovereign environment. Access is strictly regulated (permissions, traceability, control), with governance tailored to the demands of the public sector.
Is the solution GDPR compliant and does it meet security requirements?
+Yes. ViaDialog is designed for sensitive environments: access management, traceability, confidentiality, and implementation compliant with regulatory requirements (including GDPR).
What are the best high-volume use cases to start with?
+Simple and repetitive requests: guidance, practical information, case tracking, appointment scheduling, reminders, supporting documents, and initial responses.
How do you ensure the quality of the responses and prevent errors?
+ViaDialog relies on knowledge bases and validation rules. Workflows are structured, tested, and continuously optimized through conversation analysis and feedback from teams.
Does the solution replace receptionists or consultants?
+No. It automates the essentials (simple requests) and assists agents with the rest. Objective: reduce pressure, speed up processing, and standardize service quality.
Does ViaDialog integrate with our information system and business tools?
+Yes. The platform integrates with your existing tools (telephony, CRM, business tools, repositories, forms) via connectors and APIs, without compromising your architecture.
What results can be expected in a public organization?
+Typically: reduction in incoming queries, decreased response times, 24/7 service continuity, and lower cost per interaction, with visible benefits from the very first use cases.
Who is accompanying us and how does the project unfold?
+You benefit from end-to-end support: scoping, integration, configuration, training, management, and optimization. The teams are based in France and are accustomed to the constraints of the public sector.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
