Automate over 50% of your requests with our AI agents
Provide 24/7 support and a high satisfaction rate, without compromising on price.
Build conversational journeys without coding with the Flow Builder.
Combine AI and dialogue trees for more natural and accurate responses
Respond with enriched content: carousels, images, interactive options
Deploy your chatbot across all channels: website, WhatsApp, Messenger, LiveChat
Ensure a seamless transfer to your agents and connect your bot to your CRM.
DESIGNED
AND HOSTED
IN FRANCE
Automate over 50% of your requests with our AI agents
Provide 24/7 support and a high satisfaction rate, without compromising on price.
Build conversational journeys without coding with the Flow Builder.
Combine AI and dialogue trees for more natural and accurate responses
Respond with enriched content: carousels, images, interactive options
Deploy your chatbot across all channels: website, WhatsApp, Messenger, LiveChat
Ensure a seamless transfer to your agents and connect your bot to your CRM.
DESIGNED
AND HOSTED
IN FRANCE
Automate over 50% of your requests with our AI agents
Provide 24/7 support and a high satisfaction rate, without compromising on price.
Build conversational journeys without coding with the Flow Builder.
Combine AI and dialogue trees for more natural and accurate responses
Respond with enriched content: carousels, images, interactive options
Deploy your chatbot across all channels: website, WhatsApp, Messenger, LiveChat
Ensure a seamless transfer to your agents and connect your bot to your CRM.
DESIGNED
AND HOSTED
IN FRANCE
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relationships.
Automate your customer conversations with a tailored AI assistant
Automate your customer conversations with a tailored AI assistant
Automate your customer conversations with a tailored AI assistant
Understanding requests, even complex ones
Analyze the questions posed in free language and detect the real intention, even if the wording is imprecise.
Understanding requests, even complex ones
Analyze the questions posed in free language and detect the real intention, even if the wording is imprecise.
Understanding requests, even complex ones
Analyze the questions posed in free language and detect the real intention, even if the wording is imprecise.
Generate relevant responses from your content
The chatbot relies on your internal documents (FAQ, knowledge base, etc.) to formulate coherent and personalized responses.
Generate relevant responses from your content
The chatbot relies on your internal documents (FAQ, knowledge base, etc.) to formulate coherent and personalized responses.
Generate relevant responses from your content
The chatbot relies on your internal documents (FAQ, knowledge base, etc.) to formulate coherent and personalized responses.
Create your conversational journeys without code
Create conversational scenarios in just a few clicks using a simple visual interface, without technical skills.
Create your conversational journeys without code
Create conversational scenarios in just a few clicks using a simple visual interface, without technical skills.
Create your conversational journeys without code
Create conversational scenarios in just a few clicks using a simple visual interface, without technical skills.
Deploy your assistant where your customers are waiting
Activate your assistant on your website, application, or messaging platforms (WhatsApp, Messenger…) with ease.
Deploy your assistant where your customers are waiting
Activate your assistant on your website, application, or messaging platforms (WhatsApp, Messenger…) with ease.
Deploy your assistant where your customers are waiting
Activate your assistant on your website, application, or messaging platforms (WhatsApp, Messenger…) with ease.
Automate intelligently, without ever losing the human connection
Plan exit rules to ensure continuity between chatbot and advisor, depending on the context or complexity.
Automate intelligently, without ever losing the human connection
Plan exit rules to ensure continuity between chatbot and advisor, depending on the context or complexity.
Automate intelligently, without ever losing the human connection
Plan exit rules to ensure continuity between chatbot and advisor, depending on the context or complexity.
Why adopt an AI agent?
Instant support
ViaSay ensures your first-line support.
Instant support
ViaSay ensures your first-line support.
Instant support
ViaSay ensures your first-line support.
Relieved agents
Free your agents from repetitive questions.
Relieved agents
Free your agents from repetitive questions.
Relieved agents
Free your agents from repetitive questions.
Guaranteed scalability
Scale your support.
Guaranteed scalability
Scale your support.
Guaranteed scalability
Scale your support.
50% of requests are repetitive and can be automated
Enhance your customer service with our no-code bot platform and see how multimodal conversational AI can reduce your customers' wait times by 99%.
Need speed? Your bot will be operational in just 30 days.
Response time
Support costs
Commitment of the agents
Customer satisfaction
50% of requests are repetitive and can be automated
Enhance your customer service with our no-code bot platform and see how multimodal conversational AI can reduce your customers' wait times by 99%.
Need speed? Your bot will be operational in just 30 days.
Response time
Support costs
Commitment of the agents
Customer satisfaction
An AI at the service of your customer support
ViaSay utilizes all your knowledge in assistance, implements the appropriate behaviors and policies, personalizes each customer experience, and provides information on how to improve its performance.
Designed for a more agile support:
Availability 24/7
Consistent answers
Instant support
Fewer transfers
An AI at the service of your customer support
ViaSay utilizes all your knowledge in assistance, implements the appropriate behaviors and policies, personalizes each customer experience, and provides information on how to improve its performance.
Designed for a more agile support:
Availability 24/7
Consistent answers
Instant support
Fewer transfers
Provide the data you need to improve quality and performance
01.
Quickly identify the areas for improvement
Identify at a glance the low-performance areas to adjust your content and strengthen your agents' training.
02.
Report on unresolved issues
03.
Combine the power of agents and bots
04.
Easily connect all your tools
01.
Quickly identify the areas for improvement
Identify at a glance the low-performance areas to adjust your content and strengthen your agents' training.
02.
Report on unresolved issues
03.
Combine the power of agents and bots
04.
Easily connect all your tools
Quickly identify areas for improvement
Identify at a glance the low-performance areas to adjust your content and strengthen the training of your agents.
Quickly identify areas for improvement
Identify at a glance the low-performance areas to adjust your content and strengthen the training of your agents.
Report on unresolved issues
Leverage clear data on unanswered questions and determine the improvements to make to your content and your chatbot configuration.
Report on unresolved issues
Leverage clear data on unanswered questions and determine the improvements to make to your content and your chatbot configuration.
Combine the power of agents and bots
Ensure a smooth continuity between automation and human intervention for faster and more effective resolution.
Combine the power of agents and bots
Ensure a smooth continuity between automation and human intervention for faster and more effective resolution.
Easily connect all your tools
Easily integrate your CRMs, analytics tools, or knowledge bases to centralize data and improve efficiency.
Easily connect all your tools
Easily integrate your CRMs, analytics tools, or knowledge bases to centralize data and improve efficiency.
Work with a bot that adapts to your needs
No-code automation
Create chatbots without needing to code.
Easy-to-read dashboards
Follow your key indicators to improve your bot.
Integrated into your tools
Connect your bot to your business platforms.
Rich and dynamic responses
Integrate images and other dynamic content for engaging responses.
Set up custom responses
Quickly create, update, and delete your bot's responses.
Add images and more
Improve customer engagement with more helpful responses, images, GIFs, and dynamic content.
No-code automation
Create chatbots without needing to code.
Easy-to-read dashboards
Follow your key indicators to improve your bot.
No-code automation
Create chatbots without needing to code.
Easy-to-read dashboards
Follow your key indicators to improve your bot.
Integrated into your tools
Connect your bot to your business platforms.
Rich and dynamic responses
Integrate images and other dynamic content for engaging responses.
Integrated into your tools
Connect your bot to your business platforms.
Rich and dynamic responses
Integrate images and other dynamic content for engaging responses.
Set up custom responses
Quickly create, update, and delete your bot's responses.
Add images and more
Improve customer engagement with more helpful responses, images, GIFs, and dynamic content.
Set up custom responses
Quickly create, update, and delete your bot's responses.
Add images and more
Improve customer engagement with more helpful responses, images, GIFs, and dynamic content.
Be where your customers are
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has enhanced customer service quality in two areas. We have increased team performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to production.
Elogie Siemp
Mathilde B.
Our agents can now access real-time data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Frequently Asked Questions
What is a conversational AI chatbot?
+A conversational AI chatbot is a virtual agent that understands and responds naturally to user questions. ViaSay combines AI-powered language models with dialogue flows to deliver smooth, human-like, and context-aware conversations — without any coding required.
How does an AI-powered chatbot work?
+ViaSay chatbots are powered by large language models (LLMs) and your own knowledge base. They learn from your content — FAQs, help center, product sheets — to generate accurate, personalized answers aligned with your brand tone and support processes.
What are the main benefits of using an AI chatbot for customer service?
+An AI chatbot can automate up to 50% of your support requests, offering instant 24/7 availability. It helps reduce wait times, improve customer satisfaction, and let human agents focus on complex or high-value cases.
How can I build a chatbot without coding on ViaSay?
+ViaSay’s no-code Flow Builder lets you design and test your conversation paths in minutes. You can define intents, responses, actions, and escalation rules visually — no technical skills required.
Which channels are supported by ViaSay chatbots?
+ViaSay’s AI agents are fully omnichannel. You can deploy them on WhatsApp, Messenger, your website, or mobile app, providing a consistent user experience across all communication channels.
Can an AI chatbot connect to my CRM or helpdesk tools?
+Yes. ViaSay integrates seamlessly with tools like Zendesk, Salesforce, Genesys, HubSpot, and Odoo through native connectors and open APIs. This ensures unified customer data, smooth handovers, and better reporting across your support ecosystem.
How does the chatbot hand over to a human agent?
+ViaSay includes LiveChat Handover — the chatbot detects complex cases and automatically transfers the conversation to the right human agent. Agents take over with full conversation history for a frictionless experience.
Are ViaSay chatbots GDPR-compliant?
+Yes. ViaSay is a sovereign AI platform hosted in France and fully GDPR-compliant. All data is encrypted at rest and in transit, and never used to train third-party models. Advanced AI guardrails ensure sensitive or non-authorized requests are blocked automatically.
Which industries already use ViaSay’s AI chatbots?
+ViaSay powers customer interactions in multiple industries: • E-commerce (order tracking, post-purchase support), • Banking & Fintech (authentication, FAQ automation), • Mobility & Transport (booking, real-time info), • Travel & Hospitality (multilingual 24/7 assistance). Each AI agent is customized to match your business needs.
How long does it take to deploy an AI chatbot with ViaSay?
+Implementation usually takes 1 to 3 weeks. Our team supports you in training the AI, customizing dialogues, and integrating the chatbot into your existing tools — for a fast, seamless launch.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
