ViaDialog Talks #3: ISO 22301 Standard: What are the challenges for a sustainable customer relationship?

Description

After the announcement of the renewal of our ISO22301 certification for the 4th consecutive year, ViaDialog Talks is back for a new webinar on the challenges of this standard regarding customer relations. We operate in a world of complex and confusing technologies. As a result, most organizations must eventually face an incident that threatens to disrupt or interrupt their daily activities: outages, cyberattacks, data breaches… So what to do when a major incident occurs suddenly? How to manage the crisis? And above all, how to minimize the impact of disruptive incidents on the business? In 45 minutes, we will focus on the challenges of the ISO 2301 standard to ensure optimal customer relations and how, since 2018, ViaDialog continues to honor its commitments daily through our Business Continuity Management System (BCMS) certification initiative.