Automate without complexity, trigger with precision
Custom triggers
Start a scenario as soon as an event occurs: message, call, form, or CRM status.
Custom triggers
Start a scenario as soon as an event occurs: message, call, form, or CRM status.
Custom triggers
Start a scenario as soon as an event occurs: message, call, form, or CRM status.
Advanced business conditions
Refine your rules according to the channel, intent, customer status, or interaction context.
Advanced business conditions
Refine your rules according to the channel, intent, customer status, or interaction context.
Advanced business conditions
Refine your rules according to the channel, intent, customer status, or interaction context.
Automated actions
Create or modify a ticket, notify an agent, initiate a follow-up, or query an external connector.
Automated actions
Create or modify a ticket, notify an agent, initiate a follow-up, or query an external connector.
Automated actions
Create or modify a ticket, notify an agent, initiate a follow-up, or query an external connector.
Real-time visual supervision
Visualize and test each step of your workflows to validate, correct, or enrich your scenarios.
Real-time visual supervision
Visualize and test each step of your workflows to validate, correct, or enrich your scenarios.
Real-time visual supervision
Visualize and test each step of your workflows to validate, correct, or enrich your scenarios.
Native connection with ViaFlow and your business tools
Your workflows interact live with your conversations, customer databases, or internal tools.
Native connection with ViaFlow and your business tools
Your workflows interact live with your conversations, customer databases, or internal tools.
Native connection with ViaFlow and your business tools
Your workflows interact live with your conversations, customer databases, or internal tools.
Automatic transcription and summarization
Automate the documentation of your exchanges thanks to real-time transcription and summarization. Each conversation is instantly transformed into structured, clear, and actionable text. Leveraging advanced NLP models, the solution generates precise summaries that can be directly used in your business tools, without additional burden on your agents. A considerable time saver and enhanced traceability for each customer interaction.
Immediate gains for your teams:
Real-time transcription
Less manual input
Ready-to-use resumes
Centralized tracking of exchanges
Automatic transcription and summarization
Automate the documentation of your exchanges thanks to real-time transcription and summarization. Each conversation is instantly transformed into structured, clear, and actionable text. Leveraging advanced NLP models, the solution generates precise summaries that can be directly used in your business tools, without additional burden on your agents. A considerable time saver and enhanced traceability for each customer interaction.
Immediate gains for your teams:
Real-time transcription
Less manual input
Ready-to-use resumes
Centralized tracking of exchanges
Automatic transcription and summarization
Automate the documentation of your exchanges thanks to real-time transcription and summarization. Each conversation is instantly transformed into structured, clear, and actionable text. Leveraging advanced NLP models, the solution generates precise summaries that can be directly used in your business tools, without additional burden on your agents. A considerable time saver and enhanced traceability for each customer interaction.
Immediate gains for your teams:
Real-time transcription
Less manual input
Ready-to-use resumes
Centralized tracking of exchanges
Automatic transcription and summary
Sentiment analysis allows you to understand the emotional state of the customer at every moment of the conversation. Thanks to AI, emotions — frustration, satisfaction, hesitation — are detected in real-time, without manual analysis. These emotional insights enhance the relevance of responses, facilitate the prioritization of sensitive requests, and provide a new lever to improve both customer satisfaction and the well-being of agents.
Better understand to act better:
Emotion detection
Alert on sensitive interactions
Real-time analysis
Continuous improvement of exchanges
Automatic transcription and summary
Sentiment analysis allows you to understand the emotional state of the customer at every moment of the conversation. Thanks to AI, emotions — frustration, satisfaction, hesitation — are detected in real-time, without manual analysis. These emotional insights enhance the relevance of responses, facilitate the prioritization of sensitive requests, and provide a new lever to improve both customer satisfaction and the well-being of agents.
Better understand to act better:
Emotion detection
Alert on sensitive interactions
Real-time analysis
Continuous improvement of exchanges
Automatic transcription and summary
Sentiment analysis allows you to understand the emotional state of the customer at every moment of the conversation. Thanks to AI, emotions — frustration, satisfaction, hesitation — are detected in real-time, without manual analysis. These emotional insights enhance the relevance of responses, facilitate the prioritization of sensitive requests, and provide a new lever to improve both customer satisfaction and the well-being of agents.
Better understand to act better:
Emotion detection
Alert on sensitive interactions
Real-time analysis
Continuous improvement of exchanges
Maximize your productivity with intelligent automation
Proactive problem detection
Anticipate incidents before they become critical. With predictive analysis and weak signal detection, you identify journey breaks, spikes in dissatisfaction, or abnormal behaviors in real time. This preventive approach allows you to act quickly, optimize your resources, and maintain a high level of service quality, even in sensitive situations.
Prevent rather than endure:
Detection of weak signals
Reduction of escalations
Real-time alerts
Better operational responsiveness
Proactive problem detection
Anticipate incidents before they become critical. With predictive analysis and weak signal detection, you identify journey breaks, spikes in dissatisfaction, or abnormal behaviors in real time. This preventive approach allows you to act quickly, optimize your resources, and maintain a high level of service quality, even in sensitive situations.
Prevent rather than endure:
Detection of weak signals
Reduction of escalations
Real-time alerts
Better operational responsiveness
Proactive problem detection
Anticipate incidents before they become critical. With predictive analysis and weak signal detection, you identify journey breaks, spikes in dissatisfaction, or abnormal behaviors in real time. This preventive approach allows you to act quickly, optimize your resources, and maintain a high level of service quality, even in sensitive situations.
Prevent rather than endure:
Detection of weak signals
Reduction of escalations
Real-time alerts
Better operational responsiveness
Multichannel integration
Centralize all your communication channels within a single platform to streamline customer interaction management. Whether by phone, chat, email, social media, or instant messaging, our workflows connect every touchpoint and synchronize data to provide a unified view. You simplify your teams' daily tasks while ensuring a seamless customer experience, regardless of the channel used.
A unique vision of exchanges:
Phone, chat, e-mail, SMS
Unified cross-channel tracking
Integrated social networks
Centralized data
Multichannel integration
Centralize all your communication channels within a single platform to streamline customer interaction management. Whether by phone, chat, email, social media, or instant messaging, our workflows connect every touchpoint and synchronize data to provide a unified view. You simplify your teams' daily tasks while ensuring a seamless customer experience, regardless of the channel used.
A unique vision of exchanges:
Phone, chat, e-mail, SMS
Unified cross-channel tracking
Integrated social networks
Centralized data
Multichannel integration
Centralize all your communication channels within a single platform to streamline customer interaction management. Whether by phone, chat, email, social media, or instant messaging, our workflows connect every touchpoint and synchronize data to provide a unified view. You simplify your teams' daily tasks while ensuring a seamless customer experience, regardless of the channel used.
A unique vision of exchanges:
Phone, chat, e-mail, SMS
Unified cross-channel tracking
Integrated social networks
Centralized data
Our clients speak about us
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the entire team's involvement in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relationships.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its deployment.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two areas. We have increased the team's performance and productivity, as well as customer satisfaction.
Elogie Siemp
Mathilde B.
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions proposed by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors become more efficient and comfortable! The solution is completely suitable for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for a more efficient management of resources.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that are being implemented on the platforms are communicated to the teams, and the supervisors are always supported in a way that respects the quality of customer relations.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that are being implemented on the platforms are communicated to the teams, and the supervisors are always supported in a way that respects the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our advisors are gaining in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our advisors are gaining in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for a more efficient resource management.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for a more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
Partélios
Meryam T.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Partélios
Meryam T.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that there are many calls, they shorten them.
Questions? Just ask.
Can I test the Workflows feature?
What advantages does intelligent automation bring compared to manual processes?
How does real-time sentiment analysis work?
Does proactive problem detection require a specific configuration?
Enhance the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind.
Continuous innovation with our AI lab in Brittany
Declared electronic communications operator to ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Give us some personal information and we will contact you as soon as possible. See you very soon!
Enhance the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind.
Continuous innovation with our AI lab in Brittany
Declared electronic communications operator to ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Give us some personal information and we will contact you as soon as possible. See you very soon!
Enhance the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind.
Continuous innovation with our AI lab in Brittany
Declared electronic communications operator to ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Give us some personal information and we will contact you as soon as possible. See you very soon!