bg shape color header viasay alpha
Worfklows

Optimize your customer interactions with innovative AI workflows.

Automatic transcription and summary

Sentiment analysis

Proactive problem detection

Multi-channel integration

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
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hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

+350 brands use ViaDialog to simplify their customer relationship.

bg shape color header viasay alpha

Optimize your customer interactions with innovative AI workflows.

Automatic transcription and summary

Sentiment analysis

Proactive problem detection

Multi-channel integration

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
GDPR logo
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

+350 brands use ViaDialog to simplify their customer relationship.

bg shape color header viasay alpha
Worfklows

Optimize your customer interactions with innovative AI workflows.

Automatic transcription and summary

Sentiment analysis

Proactive problem detection

Multi-channel integration

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
GDPR logo
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

+350 brands use ViaDialog to simplify their customer relationship.

Automate without complexity, trigger with precision

Custom triggers

Start a scenario as soon as an event occurs: message, call, form, or CRM status.

ai assistant
Custom triggers

Start a scenario as soon as an event occurs: message, call, form, or CRM status.

ai assistant
Custom triggers

Start a scenario as soon as an event occurs: message, call, form, or CRM status.

ai assistant
Advanced business conditions

Refine your rules according to the channel, intent, customer status, or interaction context.

transcription appels
Advanced business conditions

Refine your rules according to the channel, intent, customer status, or interaction context.

transcription appels
Advanced business conditions

Refine your rules according to the channel, intent, customer status, or interaction context.

transcription appels
Automated actions

Create or modify a ticket, notify an agent, initiate a follow-up, or query an external connector.

analyse tableau
Automated actions

Create or modify a ticket, notify an agent, initiate a follow-up, or query an external connector.

analyse tableau
Automated actions

Create or modify a ticket, notify an agent, initiate a follow-up, or query an external connector.

analyse tableau
Real-time visual supervision

Visualize and test each step of your workflows to validate, correct, or enrich your scenarios.

segmentation taches
Real-time visual supervision

Visualize and test each step of your workflows to validate, correct, or enrich your scenarios.

segmentation taches
Real-time visual supervision

Visualize and test each step of your workflows to validate, correct, or enrich your scenarios.

segmentation taches
Native connection with ViaFlow and your business tools

Your workflows interact live with your conversations, customer databases, or internal tools.

segmentation taches
Native connection with ViaFlow and your business tools

Your workflows interact live with your conversations, customer databases, or internal tools.

segmentation taches
Native connection with ViaFlow and your business tools

Your workflows interact live with your conversations, customer databases, or internal tools.

segmentation taches

Automatic transcription and summarization

Automate the documentation of your exchanges thanks to real-time transcription and summarization. Each conversation is instantly transformed into structured, clear, and actionable text. Leveraging advanced NLP models, the solution generates precise summaries that can be directly used in your business tools, without additional burden on your agents. A considerable time saver and enhanced traceability for each customer interaction.

Immediate gains for your teams:

Real-time transcription

Less manual input

Ready-to-use resumes

Centralized tracking of exchanges

Automatic transcription and summarization

Automate the documentation of your exchanges thanks to real-time transcription and summarization. Each conversation is instantly transformed into structured, clear, and actionable text. Leveraging advanced NLP models, the solution generates precise summaries that can be directly used in your business tools, without additional burden on your agents. A considerable time saver and enhanced traceability for each customer interaction.

Immediate gains for your teams:

Real-time transcription

Less manual input

Ready-to-use resumes

Centralized tracking of exchanges

Automatic transcription and summarization

Automate the documentation of your exchanges thanks to real-time transcription and summarization. Each conversation is instantly transformed into structured, clear, and actionable text. Leveraging advanced NLP models, the solution generates precise summaries that can be directly used in your business tools, without additional burden on your agents. A considerable time saver and enhanced traceability for each customer interaction.

Immediate gains for your teams:

Real-time transcription

Less manual input

Ready-to-use resumes

Centralized tracking of exchanges

Automatic transcription and summary

Sentiment analysis allows you to understand the emotional state of the customer at every moment of the conversation. Thanks to AI, emotions — frustration, satisfaction, hesitation — are detected in real-time, without manual analysis. These emotional insights enhance the relevance of responses, facilitate the prioritization of sensitive requests, and provide a new lever to improve both customer satisfaction and the well-being of agents.

Better understand to act better:

Emotion detection

Alert on sensitive interactions

Real-time analysis

Continuous improvement of exchanges

Automatic transcription and summary

Sentiment analysis allows you to understand the emotional state of the customer at every moment of the conversation. Thanks to AI, emotions — frustration, satisfaction, hesitation — are detected in real-time, without manual analysis. These emotional insights enhance the relevance of responses, facilitate the prioritization of sensitive requests, and provide a new lever to improve both customer satisfaction and the well-being of agents.

Better understand to act better:

Emotion detection

Alert on sensitive interactions

Real-time analysis

Continuous improvement of exchanges

Automatic transcription and summary

Sentiment analysis allows you to understand the emotional state of the customer at every moment of the conversation. Thanks to AI, emotions — frustration, satisfaction, hesitation — are detected in real-time, without manual analysis. These emotional insights enhance the relevance of responses, facilitate the prioritization of sensitive requests, and provide a new lever to improve both customer satisfaction and the well-being of agents.

Better understand to act better:

Emotion detection

Alert on sensitive interactions

Real-time analysis

Continuous improvement of exchanges

Proactive problem detection

Anticipate incidents before they become critical. With predictive analysis and weak signal detection, you identify journey breaks, spikes in dissatisfaction, or abnormal behaviors in real time. This preventive approach allows you to act quickly, optimize your resources, and maintain a high level of service quality, even in sensitive situations.

Prevent rather than endure:

Detection of weak signals

Reduction of escalations

Real-time alerts

Better operational responsiveness

Proactive problem detection

Anticipate incidents before they become critical. With predictive analysis and weak signal detection, you identify journey breaks, spikes in dissatisfaction, or abnormal behaviors in real time. This preventive approach allows you to act quickly, optimize your resources, and maintain a high level of service quality, even in sensitive situations.

Prevent rather than endure:

Detection of weak signals

Reduction of escalations

Real-time alerts

Better operational responsiveness

Proactive problem detection

Anticipate incidents before they become critical. With predictive analysis and weak signal detection, you identify journey breaks, spikes in dissatisfaction, or abnormal behaviors in real time. This preventive approach allows you to act quickly, optimize your resources, and maintain a high level of service quality, even in sensitive situations.

Prevent rather than endure:

Detection of weak signals

Reduction of escalations

Real-time alerts

Better operational responsiveness

Multichannel integration

Centralize all your communication channels within a single platform to streamline customer interaction management. Whether by phone, chat, email, social media, or instant messaging, our workflows connect every touchpoint and synchronize data to provide a unified view. You simplify your teams' daily tasks while ensuring a seamless customer experience, regardless of the channel used.

A unique vision of exchanges:

Phone, chat, e-mail, SMS

Unified cross-channel tracking

Integrated social networks

Centralized data

Multichannel integration

Centralize all your communication channels within a single platform to streamline customer interaction management. Whether by phone, chat, email, social media, or instant messaging, our workflows connect every touchpoint and synchronize data to provide a unified view. You simplify your teams' daily tasks while ensuring a seamless customer experience, regardless of the channel used.

A unique vision of exchanges:

Phone, chat, e-mail, SMS

Unified cross-channel tracking

Integrated social networks

Centralized data

Multichannel integration

Centralize all your communication channels within a single platform to streamline customer interaction management. Whether by phone, chat, email, social media, or instant messaging, our workflows connect every touchpoint and synchronize data to provide a unified view. You simplify your teams' daily tasks while ensuring a seamless customer experience, regardless of the channel used.

A unique vision of exchanges:

Phone, chat, e-mail, SMS

Unified cross-channel tracking

Integrated social networks

Centralized data

Our clients speak about us

IRCEM

Frédéric S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Parc Astérix

David L.

ViaDialog is really attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.

Sodexo Live

Dominique C.

The solutions proposed by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors become more efficient and comfortable! The solution is completely suitable for remote work, which is becoming the norm.

Lyon Aéroport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for a more efficient management of resources.

Idéha

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.

Travelski

Aurore Z.

ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.

Partélios

Meryam T.

ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production.

Elogie Siemp

Mathilde B.

Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.

IRCEM

Frédéric S.

We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.

IRCEM

Frédéric S.

We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Parc Astérix

David L.

ViaDialog is really attentive to our needs, all the new features that are being implemented on the platforms are communicated to the teams, and the supervisors are always supported in a way that respects the quality of customer relations.

Parc Astérix

David L.

ViaDialog is really attentive to our needs, all the new features that are being implemented on the platforms are communicated to the teams, and the supervisors are always supported in a way that respects the quality of customer relations.

Sodexo Live

Dominique C.

The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our advisors are gaining in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.

Sodexo Live

Dominique C.

The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our advisors are gaining in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.

Lyon Aéroport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for a more efficient resource management.

Lyon Aéroport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for a more efficient resource management.

Idéha

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.

Idéha

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.

IRCEM

Frédéric S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

IRCEM

Frédéric S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

Partélios

Meryam T.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Partélios

Meryam T.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Elogie Siemp

Mathilde B.

Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that there are many calls, they shorten them.

Elogie Siemp

Mathilde B.

Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that there are many calls, they shorten them.

Questions? Just ask.

Can I test the Workflows feature?

+

Yes, you can request a free demonstration of ViaDialog products. You will be able to explore the basic features with our experts. Take this opportunity to discover how ViaDialog can meet your needs effectively and professionally.

What advantages does intelligent automation bring compared to manual processes?

+

ViaDialog's AI workflows automate repetitive tasks, reduce human errors, and enable faster decision-making. This frees your teams to focus on higher-value tasks while improving the overall efficiency of customer interactions.

How does real-time sentiment analysis work?

+

Our sovereign AI analyzes the emotions expressed in customer interactions in real time, allowing agents to adjust their approach based on the tone and sentiments detected. This improves customer satisfaction and strengthens the trust relationship.

Does proactive problem detection require a specific configuration?

+

No, proactive problem detection is integrated into ViaDialog workflows and requires no complex configuration. Our AI is designed to automatically spot weak signals in customer interactions, allowing you to intervene before issues arise.

Improve your customer relationship

Ready to automate your processes?

Improve your customer relationship

Ready to automate your processes?

Improve your customer relationship

Ready to automate your processes?

Enhance the customer experience and optimize the performance of your agents.

20 years of expertise at your service

Billions of interactions managed each year

ISO 22301 certified for your peace of mind.

Continuous innovation with our AI lab in Brittany

Declared electronic communications operator to ARCEP

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our sales team.

Give us some personal information and we will contact you as soon as possible. See you very soon!

🔒 Your data is safe. GDPR compliant, never shared.

Enhance the customer experience and optimize the performance of your agents.

20 years of expertise at your service

Billions of interactions managed each year

ISO 22301 certified for your peace of mind.

Continuous innovation with our AI lab in Brittany

Declared electronic communications operator to ARCEP

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our sales team.

Give us some personal information and we will contact you as soon as possible. See you very soon!

🔒 Your data is safe. GDPR compliant, never shared.

Enhance the customer experience and optimize the performance of your agents.

20 years of expertise at your service

Billions of interactions managed each year

ISO 22301 certified for your peace of mind.

Continuous innovation with our AI lab in Brittany

Declared electronic communications operator to ARCEP

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our sales team.

Give us some personal information and we will contact you as soon as possible. See you very soon!

🔒 Your data is safe. GDPR compliant, never shared.

ViaDialog Logo

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FR: +33 (0)1 77 45 30 00

152 Boulevard Pereire, 75017 Paris

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
high performer
high performer emea
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