Monday, February 6, 2023, Google announced the launch (in the form of a test with "trusted testers" before the final rollout to the general public) of Bard, a conversational AI powered by its language model for dialogue applications. The group indicates it will soon offer “AI-powered features in the search engine, providing complex information and multiple perspectives in accessible formats.”
Practically speaking, Bard enables Google to respond to ChatGPT, the AI with a vast range of applications from OpenAI that has been shaking up the web since its renowned launch. Undeniably, 2023 is the ultimate year of AI: the launch of ChatGPT has indeed sounded a shrill alarm for the Tech Giants!
What about customer relations?
A promising future for customer relations?
Having already arrived in the era of artificial intelligence, chatbots are now truly revolutionizing customer relations. Acquiring a conversational assistant is within everyone's reach. Moreover, since the initial attempts of conversational agents in the 1960s, these technologies have evolved significantly and become increasingly sophisticated. It is evident today that AI offers a faster, more personalized, and more efficient customer experience thanks to the analysis of large amounts of data and the automation of certain time-consuming tasks for customer service representatives... However, these models go further: they are more flexible and powerful than traditional conversational assistants, which are often designed for specific use, such as answering questions or executing predefined actions. Above all, these “new” language models can significantly improve over interactions due to the capabilities of “machine learning,” making them more efficient and accurate! A genuine revolution allowing adaptation to customer behavior, based for example on chat/purchase history.
Nevertheless, these improvements can also raise ethical and confidentiality concerns. Indeed, language models can be trained on sensitive data and used for potentially malicious applications. Therefore, they must be used with great care to ensure consumers that sensitive data and information are indeed protected.
ViaDialog ready to meet all challenges of customer relations!
This commitment to placing conversational AI at the service of customer relations is at the heart of our concerns. Our roadmap is clear: ensure that our technologies, developed on complex architectures, achieve high reliability surpassing market tools. ViaDialog already integrates next-generation neural modules in a controlled and proven production environment. We continue to significantly improve our services and innovate to offer even more fluid and effective dialogue systems, 100% made in France!
And you, ready to discover how we can help you? Contact us!
