The omnichannel platform to centralize your customer interactions.
All your customer conversations gathered in a single, intelligent, and 100% French interface. Simplify, automate, and supervise your exchanges across all channels: voice, chat, SMS, WhatsApp, email, social networks… from a single point of contact.
Native omnichannel: a single interface to manage all your channels (voice, SMS, WhatsApp, email, chat, video...)
Seamless customer experience: continuity across channels, personalized responses, time savings for agents
Embedded intelligence: Conversational AI, task automation, assistance with data entry
Compliant and sovereign: French solution, secure hosting, GDPR & ISO 22301
DESIGNED
AND HOSTED
IN FRANCE
The omnichannel platform to centralize your customer interactions.
All your customer conversations gathered in a single, intelligent, and 100% French interface. Simplify, automate, and supervise your exchanges across all channels: voice, chat, SMS, WhatsApp, email, social networks… from a single point of contact.
Native omnichannel: a single interface to manage all your channels (voice, SMS, WhatsApp, email, chat, video...)
Seamless customer experience: continuity across channels, personalized responses, time savings for agents
Embedded intelligence: Conversational AI, task automation, assistance with data entry
Compliant and sovereign: French solution, secure hosting, GDPR & ISO 22301
DESIGNED
AND HOSTED
IN FRANCE
The omnichannel platform to centralize your customer interactions.
All your customer conversations gathered in a single, intelligent, and 100% French interface. Simplify, automate, and supervise your exchanges across all channels: voice, chat, SMS, WhatsApp, email, social networks… from a single point of contact.
Native omnichannel: a single interface to manage all your channels (voice, SMS, WhatsApp, email, chat, video...)
Seamless customer experience: continuity across channels, personalized responses, time savings for agents
Embedded intelligence: Conversational AI, task automation, assistance with data entry
Compliant and sovereign: French solution, secure hosting, GDPR & ISO 22301
DESIGNED
AND HOSTED
IN FRANCE
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relations.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relations.
4.7/5 on +200 reviews
+350 brands use ViaDialog to simplify their customer relations.
Drive every customer interaction across all channels
Centralize all your channels in one interface
Consolidate voice, email, chat, SMS, and social messaging in a unified cockpit for a complete and coherent view of customer relationships.
Centralize all your channels in one interface
Consolidate voice, email, chat, SMS, and social messaging in a unified cockpit for a complete and coherent view of customer relationships.
Centralize all your channels in one interface
Consolidate voice, email, chat, SMS, and social messaging in a unified cockpit for a complete and coherent view of customer relationships.
Supervise and act in real time
Visualize live activity, track your KPIs, and manage your teams' performance to ensure your quality and deadline objectives.
Supervise and act in real time
Visualize live activity, track your KPIs, and manage your teams' performance to ensure your quality and deadline objectives.
Supervise and act in real time
Visualize live activity, track your KPIs, and manage your teams' performance to ensure your quality and deadline objectives.
Automate low-value interactions
Create automated scenarios to handle simple or repetitive requests across all channels, while ensuring a smooth and personalized experience.
Automate low-value interactions
Create automated scenarios to handle simple or repetitive requests across all channels, while ensuring a smooth and personalized experience.
Automate low-value interactions
Create automated scenarios to handle simple or repetitive requests across all channels, while ensuring a smooth and personalized experience.
Customize each customer journey
Adapt the scenarios based on the profile, channel, or history. Offer a contextualized relationship, even at scale.
Customize each customer journey
Adapt the scenarios based on the profile, channel, or history. Offer a contextualized relationship, even at scale.
Customize each customer journey
Adapt the scenarios based on the profile, channel, or history. Offer a contextualized relationship, even at scale.
Continuously improve your customer experience
Rely on data to identify friction points, refine your journeys, and evolve your processes independently.
Continuously improve your customer experience
Rely on data to identify friction points, refine your journeys, and evolve your processes independently.
Continuously improve your customer experience
Rely on data to identify friction points, refine your journeys, and evolve your processes independently.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Live chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Live chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Supervise, automate, and improve your interactions
Native omnichannel
Voice, email, SMS/MMS, live chat, digital channels, video
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
Workflow designer
In no-code mode
Built-in AI features
Agent assistance, transcription, summary, real-time topic matching
Application Script Agent
in no-code mode
Knowledge base
Enhanced by generative AI
Embedded softphone
With WebRTC
VoIP telephone service
SIP Account, Trunk
Sovereignty
Designed and hosted in France
Self-service incoming service
Home in natural language
Outbound campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Native omnichannel
Voice, email, SMS/MMS, live chat, digital channels, video
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
Workflow designer
In no-code mode
Built-in AI features
Agent assist, transcription, summary, real-time topic matching
Native omnichannel
Voice, email, SMS/MMS, live chat, digital channels, video
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
Workflow designer
In no-code mode
Built-in AI features
Agent assist, transcription, summary, real-time topic matching
Application Script Agent
Designed and hosted in France
Knowledge base
Enhanced by generative AI
Embedded softphone
with WebRTC
VoIP telephone service
SIP Account, Trunk
Application Script Agent
Designed and hosted in France
Knowledge base
Enhanced by generative AI
Embedded softphone
with WebRTC
VoIP telephone service
SIP Account, Trunk
Sovereignty
Designed and hosted in France
Self-service incoming service
Home in natural language
Outbound campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Sovereignty
Designed and hosted in France
Self-service incoming service
Home in natural language
Outbound campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Release your agents. Increase their impact.
Thanks to its artificial intelligence laboratory based in Brittany, ViaDialog enriches its ViaFlow platform with advanced conversational AI components designed to assist agents in their daily tasks. These technologies allow for understanding customer intentions, detecting weak signals, and automatically generating summaries or appropriate responses.
The goal: to free agents from repetitive tasks, save them time, and allow them to focus on high-value human interactions.
Transcription of conversations
Emotion analysis
Call summary
Automation of responses
Release your agents. Increase their impact.
Thanks to its artificial intelligence laboratory based in Brittany, ViaDialog enriches its ViaFlow platform with advanced conversational AI components designed to assist agents in their daily tasks. These technologies allow for understanding customer intentions, detecting weak signals, and automatically generating summaries or appropriate responses.
The goal: to free agents from repetitive tasks, save them time, and allow them to focus on high-value human interactions.
Transcription of conversations
Emotion analysis
Call summary
Automation of responses
Release your agents. Increase their impact.
Thanks to its artificial intelligence laboratory based in Brittany, ViaDialog enriches its ViaFlow platform with advanced conversational AI components designed to assist agents in their daily tasks. These technologies allow for understanding customer intentions, detecting weak signals, and automatically generating summaries or appropriate responses.
The goal: to free agents from repetitive tasks, save them time, and allow them to focus on high-value human interactions.
Transcription of conversations
Emotion analysis
Call summary
Automation of responses
Significant advantages
Discover the floware revolution for a complete customer experience
Concrete gains for your teams and your clients
From startups to major accounts, thousands of clients trust ViaFlow.
x2
Self-service requests processed
x2
Self-service requests processed
50%
Time saving for agents
50%
Time saving for agents
6 months
A very fast KING for our clients
6 months
A very fast KING for our clients
Customer Relationship Center Manager
Edwige Saury
ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!
Customer Relationship Center Manager
Edwige Saury
ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!
-25%
The turnover among call center agents
-25%
The turnover among call center agents
Our clients speak about us
Our clients speak about us
IRCEM
Frédéric S.
We felt a commitment from the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in respecting the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls in relation to the time spent with tenants. If they see that there are many calls, they shorten them.
Our clients speak about us
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frédéric S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported while respecting the quality of the customer relationship.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain efficiency and comfort!
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain efficiency and comfort!
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog provided us with perfectly tailored support, from designing the ViaFlow solution to production deployment.
Partélios
Meryam T.
ViaDialog provided us with perfectly tailored support, from designing the ViaFlow solution to production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls in relation to the time spent with the tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Parc Astérix
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Aéroport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idéha
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Questions? Just ask.
What is a customer service solution?
Which channels are natively integrated into the ViaFlow customer service software?
Can I evaluate the omnichannel solution ViaFlow?
How do you know if the customer interaction management platform ViaFlow is the right solution?
Do you offer specific pricing for small businesses?
Do you offer subscriptions or annual contracts?
Do you offer preferential rates for integration partners?
Does the ViaFlow customer service software allow for the automation of customer interactions?
Is ViaFlow suitable for local authorities and public enterprises?
Is ViaFlow hosted in France?
Can we connect ViaFlow to an existing CRM?
Do you need to be a developer to create scenarios in ViaFlow?
What is the average return on investment observed with ViaFlow?
Can we test ViaFlow or get a demo?
What French solution can replace Zendesk?
Is there a SaaS customer relationship platform compatible with local authorities?
Which tool to choose to centralize customer messages (email, chat, SMS, social networks)?
How to improve the management of incoming and outgoing calls in a customer service?
Is ViaFlow compliant with the GDPR?
Which tools integrate with ViaFlow?
Can I automate customer responses with ViaFlow?
What is the best omnichannel French customer service tool?
Chat with an expert and get personalized answers to your questions.
20 years of expertise
GDPR compliant and ISO 22301 certified
Billions of interactions managed per year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Chat with an expert and get personalized answers to your questions.
20 years of expertise
GDPR compliant and ISO 22301 certified
Billions of interactions managed per year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Chat with an expert and get personalized answers to your questions.
20 years of expertise
GDPR compliant and ISO 22301 certified
Billions of interactions managed per year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Learn more
Learn more
