AI-powered omnichannel platform
The omnichannel platform for a smoother and more efficient customer relationship. ViaDialog centralizes, analyzes, and automates all your interactions—voice, chat, email, and social media.
Native omnichannel: a single interface to manage all your channels (voice, SMS, WhatsApp, email, chat, video...)
Seamless customer experience: continuity across channels, personalized responses, time savings for agents
Embedded intelligence: Conversational AI, task automation, assistance with data entry
Compliant and sovereign: French solution, secure hosting, GDPR & ISO 22301
DESIGNED
AND HOSTED
IN FRANCE
AI-powered omnichannel platform
The omnichannel platform for a smoother and more efficient customer relationship. ViaDialog centralizes, analyzes, and automates all your interactions—voice, chat, email, and social media.
Native omnichannel: a single interface to manage all your channels (voice, SMS, WhatsApp, email, chat, video...)
Seamless customer experience: continuity across channels, personalized responses, time savings for agents
Embedded intelligence: Conversational AI, task automation, assistance with data entry
Compliant and sovereign: French solution, secure hosting, GDPR & ISO 22301
DESIGNED
AND HOSTED
IN FRANCE
AI-powered omnichannel platform
The omnichannel platform for a smoother and more efficient customer relationship. ViaDialog centralizes, analyzes, and automates all your interactions—voice, chat, email, and social media.
Native omnichannel: a single interface to manage all your channels (voice, SMS, WhatsApp, email, chat, video...)
Seamless customer experience: continuity across channels, personalized responses, time savings for agents
Embedded intelligence: Conversational AI, task automation, assistance with data entry
Compliant and sovereign: French solution, secure hosting, GDPR & ISO 22301
DESIGNED
AND HOSTED
IN FRANCE
4.7/5 on +200 reviews
4.7/5 on +200 reviews
4.7/5 on +200 reviews
Drive every customer interaction across all channels
Centralize all your channels in one interface
Consolidate voice, email, chat, SMS, and social messaging in a unified cockpit for a complete and coherent view of customer relationships.
Centralize all your channels in one interface
Consolidate voice, email, chat, SMS, and social messaging in a unified cockpit for a complete and coherent view of customer relationships.
Centralize all your channels in one interface
Consolidate voice, email, chat, SMS, and social messaging in a unified cockpit for a complete and coherent view of customer relationships.
Supervise and act in real time
Visualize live activity, track your KPIs, and manage your teams' performance to ensure your quality and deadline objectives.
Supervise and act in real time
Visualize live activity, track your KPIs, and manage your teams' performance to ensure your quality and deadline objectives.
Supervise and act in real time
Visualize live activity, track your KPIs, and manage your teams' performance to ensure your quality and deadline objectives.
Automate low-value interactions
Create automated scenarios to handle simple or repetitive requests across all channels, while ensuring a smooth and personalized experience.
Automate low-value interactions
Create automated scenarios to handle simple or repetitive requests across all channels, while ensuring a smooth and personalized experience.
Automate low-value interactions
Create automated scenarios to handle simple or repetitive requests across all channels, while ensuring a smooth and personalized experience.
Customize each customer journey
Adapt the scenarios based on the profile, channel, or history. Offer a contextualized relationship, even at scale.
Customize each customer journey
Adapt the scenarios based on the profile, channel, or history. Offer a contextualized relationship, even at scale.
Customize each customer journey
Adapt the scenarios based on the profile, channel, or history. Offer a contextualized relationship, even at scale.
Continuously improve your customer experience
Rely on data to identify friction points, refine your journeys, and evolve your processes independently.
Continuously improve your customer experience
Rely on data to identify friction points, refine your journeys, and evolve your processes independently.
Continuously improve your customer experience
Rely on data to identify friction points, refine your journeys, and evolve your processes independently.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Live chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Live chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Unify all your channels in a single interface
Unify all your channels into a single interface
ViaFlow natively manages the following channels:
📞 Voice / Telephony (VoIP, WebRTC softphone, SIP, trunk)
✉️ Email
💬 Online chat & video chat
📱 SMS / MMS
💬 WhatsApp Business & Messenger
📹 Video (integrated WebRTC)
ViaFlow adapts to your organization: deployable online, on-site, or in hybrid mode.
Supervise, automate, and improve your interactions
Native omnichannel
Voice, email, SMS/MMS, live chat, digital channels, video
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
Workflow designer
In no-code mode
Built-in AI features
Agent assistance, transcription, summary, real-time topic matching
Application Script Agent
in no-code mode
Knowledge base
Enhanced by generative AI
Embedded softphone
With WebRTC
VoIP telephone service
SIP Account, Trunk
Sovereignty
Designed and hosted in France
Self-service incoming service
Home in natural language
Outbound campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Native omnichannel
Voice, email, SMS/MMS, live chat, digital channels, video
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
Workflow designer
In no-code mode
Built-in AI features
Agent assist, transcription, summary, real-time topic matching
Native omnichannel
Voice, email, SMS/MMS, live chat, digital channels, video
Third-party integrations
Salesforce, Microsoft Dynamics, ZenDesk, HubSpot
Workflow designer
In no-code mode
Built-in AI features
Agent assist, transcription, summary, real-time topic matching
Application Script Agent
Designed and hosted in France
Knowledge base
Enhanced by generative AI
Embedded softphone
with WebRTC
VoIP telephone service
SIP Account, Trunk
Application Script Agent
Designed and hosted in France
Knowledge base
Enhanced by generative AI
Embedded softphone
with WebRTC
VoIP telephone service
SIP Account, Trunk
Sovereignty
Designed and hosted in France
Self-service incoming service
Home in natural language
Outbound campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Sovereignty
Designed and hosted in France
Self-service incoming service
Home in natural language
Outbound campaigns
Predictive, preview, manual
Reporting & analytics
Dashboards, reporting, real-time view
Release your agents. Increase their impact.
Thanks to its artificial intelligence laboratory based in Brittany, ViaDialog enriches its ViaFlow platform with advanced conversational AI components designed to assist agents in their daily tasks. These technologies allow for understanding customer intentions, detecting weak signals, and automatically generating summaries or appropriate responses.
The goal: to free agents from repetitive tasks, save them time, and allow them to focus on high-value human interactions.
Transcription of conversations
Emotion analysis
Call summary
Automation of responses
Release your agents. Increase their impact.
Thanks to its artificial intelligence laboratory based in Brittany, ViaDialog enriches its ViaFlow platform with advanced conversational AI components designed to assist agents in their daily tasks. These technologies allow for understanding customer intentions, detecting weak signals, and automatically generating summaries or appropriate responses.
The goal: to free agents from repetitive tasks, save them time, and allow them to focus on high-value human interactions.
Transcription of conversations
Emotion analysis
Call summary
Automation of responses
Release your agents. Increase their impact.
Thanks to its artificial intelligence laboratory based in Brittany, ViaDialog enriches its ViaFlow platform with advanced conversational AI components designed to assist agents in their daily tasks. These technologies allow for understanding customer intentions, detecting weak signals, and automatically generating summaries or appropriate responses.
The goal: to free agents from repetitive tasks, save them time, and allow them to focus on high-value human interactions.
Transcription of conversations
Emotion analysis
Call summary
Automation of responses
Significant advantages
Discover the floware revolution for a complete customer experience
A wide choice of connectors to simplify your data flows
Easily connect to third-party platforms to enhance your customer service software's capabilities.
Salesforce
CRM
Freshdesk
Support
Emergency
Productivity
Efficy
CRM
Zendesk
CRM
Voxpay
Support
Easiware
CRM
Apizee
Support
Discover over 30 integrations
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has enhanced customer service quality in two areas. We have increased team performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to production.
Elogie Siemp
Mathilde B.
Our agents can now access real-time data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete gains for your teams and your clients
From startups to major accounts, thousands of clients trust ViaFlow.
x2
Self-service requests processed
x2
Self-service requests processed
50%
Time saving for agents
50%
Time saving for agents
6 months
A very fast KING for our clients
6 months
A very fast KING for our clients
Customer Relationship Center Manager
Edwige Saury
ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!
Customer Relationship Center Manager
Edwige Saury
ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!
-25%
The turnover among call center agents
-25%
The turnover among call center agents
Frequently Asked Questions
What is a customer service solution?
+The ViaFlow customer service solution is an omnichannel SaaS platform designed by ViaDialog. It allows you to centralize all customer communication channels (voice, email, SMS, WhatsApp, Messenger, chat, video...) on a unified interface, with integrated monitoring, automation, and artificial intelligence.
Which channels are natively integrated into the ViaFlow customer service software?
+The ViaFlow customer service software natively integrates all key customer service channels: - 📞 Voice (VoIP telephony, integrated softphone) - 💬 Online and video chat - ✉️ Email - 📲 SMS / MMS - 💬 WhatsApp Business and Messenger - 🔄 Social media (via connectors)
Can I evaluate the omnichannel solution ViaFlow?
+Yes, you can test ViaDialog products for free with our demo versions. They allow you to explore the basic features. Take this opportunity to discover how ViaDialog can meet your needs effectively and professionally.
How do you know if the customer interaction management platform ViaFlow is the right solution?
+If you are in charge of customer service, we are very likely to have relevant solutions, even for your most specific needs. Do not hesitate to consult one of our product specialists to discuss your project and see our solutions in action.
Do you offer specific pricing for small businesses?
+ViaDialog adapts to your needs, regardless of the size of your company, from SMEs to large enterprises.
Do you offer subscriptions or annual contracts?
+Yes, we offer annual contracts. With an annual contract, you benefit from continuous access to our platform and optimized rates, providing a convenient and advantageous solution for managing your contact centers. Contact us directly to discuss the details of our annual contracts and discover the specific benefits they can offer you.
Do you offer preferential rates for integration partners?
+Yes, we offer preferential rates for partners. Please contact us directly to discuss your needs, and we will be happy to provide you with information about our advantageous rates and the terms suited to your business.
Does the ViaFlow customer service software allow for the automation of customer interactions?
+Yes, the omnichannel platform ViaFlow integrates voice and text AI technologies (ASR, TTS, NLP, NLU) to automate the repetitive tasks of agents. It is possible to create no-code workflows, configure automated responses, use input assistance, or analyze customer intentions in real-time.
Is the ViaFlow customer service solution suitable for municipalities and public enterprises?
+Yes, the ViaFlow customer service solution is utilized by numerous local authorities and public institutions. The solution is GDPR-compliant, hosted in France, and enables efficient multi-channel user request management with precise quality indicators.
Is the ViaFlow customer interaction management platform hosted in France?
+✅ Yes. The ViaFlow customer interaction management platform is a sovereign solution, designed and hosted in France, within secure data centers. It is GDPR compliant and ISO 22301 certified, processing billions of interactions annually.
Can the ViaFlow omnichannel solution be integrated with an existing CRM?
+Yes, the ViaFlow omnichannel solution offers native connectors to Salesforce, Microsoft Dynamics, Zendesk, HubSpot, Freshdesk, Easiware, Coheris, Odoo, and many others. An open REST API is also available to integrate with your business systems.
Do you need to be a developer to create scenarios in ViaFlow?
+No. Thanks to its no-code editor, you can create your request management workflows, routing, escalation, or automated response without any technical skills. This allows you to easily customize the platform to your business use cases.
What is the average return on investment observed with the ViaFlow customer experience tool?
+According to customer feedback, ViaFlow allows: - A **ROI in less than 6 months** - Up to **50% time savings** for agents - A reduction of **25% turnover** - Doubling the requests handled in self-service.
Is it possible to test the ViaFlow contact center software or obtain a demo?
+Yes, you can request a personalized demo of our contact center solution on the website via the contact form or directly engage with a Viadialog expert to assess your needs.
What French solution can replace Zendesk?
+ViaFlow's customer interaction management solution is a French alternative to Zendesk, designed for businesses and public sectors seeking greater customization, local hosting, and personalized project support. It offers the same key features (routing, ticketing, automation, omnichannel) with a sovereign and modular approach.
Is there a SaaS customer relationship platform compatible with local authorities?
+Yes, the ViaFlow customer relationship management platform is specifically designed for local authorities, public institutions, and city halls. It integrates channels such as phone, email, SMS, WhatsApp, or Messenger, with workflows tailored to the constraints of public service and a user-friendly interface for agents.
Which tool to choose to centralize customer messages (email, chat, SMS, social networks)?
+ViaFlow allows you to centralize all customer messages regardless of the channel used, into a single interface. This includes incoming emails, WhatsApp conversations, voicemails, web chats, SMS, and social media. Each interaction is tracked, archived, and can be routed automatically according to business rules.
How to improve the management of incoming and outgoing calls in a customer service?
+ViaFlow offers a complete telephony module, compatible with VoIP, featuring interactive voice response (IVR), queue management, intelligent forwarding, record retrieval, and real-time reporting. It is possible to manage your entire voice strategy with customized indicators and quality monitoring.
Is the ViaFlow customer service software GDPR compliant?
+Yes. The ViaFlow customer service software is hosted in France, within secure cloud infrastructures. All processed data complies with GDPR. Agent authentication can be enhanced (SSO, LDAP), and each interaction is logged in accordance with privacy regulations.
What tools integrate with the ViaFlow omnichannel solution?
+The omnichannel ViaFlow solution integrates with leading CRMs in the market (Salesforce, Microsoft Dynamics, Zoho), as well as with internal information systems via REST APIs. It is also possible to connect specific business tools through webhooks, databases, or custom gateways.
Can I automate customer responses with the ViaFlow contact center solution?
+Yes. ViaFlow allows you to configure automation scenarios, standard responses, simple or advanced chatbots, and conditional triggers based on channels, keywords, or schedules. This saves time, streamlines the customer experience, and reduces the load on agents.
What is the best omnichannel French customer service tool?
+ViaFlow's Customer Relationship Management solution is one of the leading omnichannel customer service SaaS tools developed in France. It enables the management of all your channels (voice, email, SMS, WhatsApp, social media, online chat) in a single intuitive platform, hosted in France and GDPR compliant.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Speak to a ViaDialog expert
Gain concrete insights to transform your client relationships.
🔒 Your data is safe. GDPR compliant, never shared.
