The real life of generative AIs in Contact Centers: it's the combination with other AIs.
2
speakers
Ariane Nabeth-Halber & Gil Monin
45 min
Generative AI is on everyone's lips! The version of ChatGPT-4o, presented on May 13, 2024, has generated a lot of talk. This multimodal model is capable of combining text, image, audio, and video processing, and promises to revolutionize many sectors, including contact centers. 🚀
But beyond the buzz, what are the concrete use cases and how do you choose the right technology?
We had the pleasure of discussing the topic with Gil Monin (General Director of Business at ViaDialog) & Ariane Nabeth-Halber (Director of AI & Innovations at ViaDialog) during our webinar that took place on June 6, 2024.
👉 On the agenda:
A presentation of generative AI and its impact on contact centers Concrete examples of the use of generative AI in contact centers, combined with other AI technologies Feedback on the implementation of these innovative solutions, as well as best practices to successfully execute your own AI project.
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