About the Speaker

At the heart of client relations for several years, Gil Monin has held various general management positions in companies specializing in client relationship management and has developed strong skills in this area. Coming from research in speech and language processing, Ariane Nabeth-Halber has been working for 20 years in the vocal applications industry within companies such as Nuance or leading the speech activity at Bertin IT. Her areas of expertise include voice and conversational AIs and their applications to business use cases.

Description

In this replay of the fifth edition of Digital Habitat – connected days of habitat, discover how ViaDialog uses voice AI to enhance client relationship management. An approach that integrates AI to automate processes, offer increased productivity to agents, and a new customer experience. An evolution towards the agent's exoskeleton, without replacing it. On the agenda: in-depth discussions on omnichannelity, voice transcription, sovereignty, ISO standards… Are you passionate about real estate and innovation? Don’t miss this enriching discussion!